Reminder: Premier Support for 10gR2 10.2.0.4 Database ends July 2010

[May 24, 2010 update: added additional information to the Extended Support section, and corrected the implications for patch requests for 10.2.0.4]

Regular readers know that Premier Support for the Oracle 10gR2 Database ends in July 2010, a scant few months from now.  What does that mean for E-Business Suite environments running on this database?

The Oracle E-Business Suite is comprised of products like Financials, Supply Chain, Procurement, and so on.  Support windows for the E-Business Suite and these associated applications products are listed here:
The Oracle E-Business Suite can run on a variety of database releases, including 10gR2, 11gR1, and 11gR2.  Support windows for database releases are listed here:
Looking at those two documents together, you'll see that:
  • Premier Support for Oracle E-Business Suite Release 11i ends on November 30, 2010
  • Premier Support for Oracle E-Business Suite Release 12 ends on January 31, 2012
  • Premier Support for Oracle E-Business Suite Release 12.1 ends on May 31, 2014
  • Premier Support for Oracle Database 10.2 (a.k.a. 10gR2) ends on July 31, 2010
[Note: These are the Premier Support dates as of today.  If you've arrived at this article in the future via a search engine, you must check the latest dates in the Lifetime Support Policy documents above; these dates are subject to change.]

It's a bit hard to read, thanks to the layout restrictions of this blog, but the following diagram shows the Premier and Extended Support windows for the last four major database releases certified with Apps 11i:

database-support-windows.png
Do the EBS Premier Support dates trump the 10gR2 DB date?

No.  Each of the support policies apply individually to your combined EBS + DB configuration.  The support dates for a given EBS release don't override the Database support policy.

It might be useful for me to break an example down in more detail: your E-Business Suite Release 11i environment will be eligible for Premier Support up to November 30, 2010, but your 10gR2 database will be eligible for Premier Support only up to July 31, 2010. 

Therefore, let's assume that you're still running Apps 11i on 10.2.0.4 DB on August 1st, 2010.  On that date, your Apps 11i code will be covered by Premier Support.  Your 10.2.0.4 DB will be covered by Extended Support.

The differences between Premier and Extended Support coverage are summarized here (see the Lifetime Support Policy document for the product of your choice for a more detailed discussion of these coverages):



First year of Extended Support fees for 10gR2 waived

Regular readers may recall that fees for the first year of Extended Support for the 10gR2 database are waived.  There is nothing that customers need to do to remain fully supported other than keep your support contracts current.  Higher fees for Extended Support will start August 1, 2011 for most platforms.  This is formally documented in two different places, for those of you who appreciate convergent validation:
There is an effort underway to lobby the Server Technologies group to update their Lifetime Support Policy document with that information, too.

What should EBS customers running 10gR2 do?

Given that the clock for Premier Support is running out on both EBS 11i and the 10gR2 database this year, I'd recommend that EBS 11i customers start planning upgrades to Oracle E-Business Suite Release 12 immediately.  If you're in that boat, as part of that upgrade, you should also consider whether you wish to upgrade your database to either 11gR1 or 11gR2. 

If your Oracle E-Business Suite Release 12 environment is running on the 10gR2 database, you should start planning to upgrade your database either to 11gR1 or 11gR2 immediately.

11gR2 will give you the longest support window, but has relatively fewer EBS customers on it than 11gR1.  If you opt for 11gR1, plan to use 11.1.0.7, since 11.1.0.6 is no longer eligible for Premier Support under the Server Technologies Group's support policies for previous patchsets.

Here's a summary of our EBS database certification roadmap from my EBS Certifications snapshot from April 2010 (which you should review, if you haven't already done so):

E-Business Suite database 
certification roadmap as of April 2010
Where can I find EBS database upgrade information?
DB 10.2.0.5 certification for EBS underway

As you can see in the roadmap diagram above, the terminal release for the 10gR2 database line is expected to be the 10.2.0.5 patchset.  It's expected that you will need to be on this patchset level to request 10gR2 fixes during the Extended Support support window.

Customers running 10.2.0.4 will be able to request patches for that patchset for one year from the April 30, 2010 release of the 10.2.0.5 patchset.  Customers running 10.2.0.4 can continue to do so without any disruption until May 1, 2011.

Our certification of 10.2.0.5 with the E-Business Suite is underway now.  Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog for updates, which I'll post as soon as soon as they're available.   

DB 11.2.0.2 certification for EBS underway

To head off the inevitable follow-up questions:  the latest 11gR2 database release certified with the E-Business Suite is 11.2.0.1 today.  We're working on our certification with 11.2.0.2 right now. 

As for dates, the same disclaimer above applies here; I can't share any projected certification dates for 11.2.0.2, either.  Stay tuned to this blog for updates.

Related Articles
The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

Comments:

Hi Steven,

Is this mean that the customers running R12 on 10.2.0.4 should
upgrade the db to atleast 11.1.0.7, if they are not willing to
purchase extended support, before July'2010.

Please clarify.

Posted by lardy on May 24, 2010 at 02:28 PM PDT #

Steven,

Thanks for the clear support picture for EBS customers.

Given the fairly large numbers of customers still on 11i based on my experiences at shows and events, at a minimum, they can and should perform the 11gR2 db upgrade with minimal risk and impact to the business. This allows them to take advantage of some very good database options.

Most of the business folks I've talked to still don't get the business needs to upgrade even though I've pointed them to the value proposition documents, etc...:-(

I think we are going to see a huge number of R12 upgrades next year...:-(

Thanks for the info. And thanks for trying to get the other docs updated. IBM does not consider a blog or press release as an official document - so I've been told....:-( Anything from your blog is official enough for me...:-))

thx,
John

John

Posted by John Stouffer on May 24, 2010 at 09:18 PM PDT #

Steve

Thanks again for some very interesting information put out in a very clear way. I was aware of most / all of it but in this form it is much more useable and concise, particularly for passing on up the manement chain.

Would it be possible to comment, or point me at any similar articles, on the current support position for 10gAS application server ? How does the use of 10gAS within R12 relate to the support position for 10gAS ? Will the new Weblogic based application servers be useable anytime soon with R12?

Many thanks

Chris

Posted by Chris Metcalfe on May 25, 2010 at 12:22 AM PDT #

Hi, Lardy,

Most of what you say is true, namely: if customers do not wish to purchase Extended Support for 10.2.0.4, they should plan on upgrading to at least 11.1.0.7.

However, you should review the "First year of Extended Support fees for 10gR2 waived" section above in more detail. The fees for Extended Support begin on August 1, 2011 for most platforms, not July 2010.

Regards,
Steven

Posted by Steven Chan on May 25, 2010 at 02:14 AM PDT #

John,

As always, thanks for your insights into the road ahead as you see it. I agree that we're going to see a major upgrade push on all fronts in this upcoming year.

We've got two out of the three official documents with the waiver info already, and our ST team is working on getting the Lifetime Support document updated very soon. I hope that your consulting partners consider this sufficient to be "official."

Regards,
Steven

Posted by Steven Chan on May 25, 2010 at 02:17 AM PDT #

Hello, Chris,

Nice to hear from you. At some point soon I'm going to have to make it back to the UK, especially now that the Icelandic volcano is starting to settle down.

I make a point of writing these types of updates to support management escalations, so I'm glad to hear that it's working for you, at least.

I have covered the implications of Oracle Application Server 10g support policies on E-Business Suite customers in detail in this article:

On Apps Tier Patching and Support: A Primer for E-Business Suite Users
http://blogs.oracle.com/stevenChan/2009/02/on_apps_tier_patching_and_support_a_primer_for_ebs_users.html

I also wrote a similar article covering the database support policies and their impact on E-Business Suite customers in this parallel article:

On Database Patching and Support: A Primer for E-Business Suite Users
http://blogs.oracle.com/stevenChan/2009/02/on_database_patching_support_a_primer_for_ebs_users.html

As for our WebLogic-related efforts:

It's important to distinguish between running WebLogic Server as part of the E-Business Suite's internal technology stack (e.g. in place of JServ or OC4J) versus being compatible with externally-integrated Fusion Middleware products running on WebLogic Server.

We plan to continue to certify Oracle E-Business Suite Release 11i and 12 with external Fusion Middleware products running on Oracle WebLogic Server instances. These integrations allow E-Business Suite customers to use the latest Fusion Middleware 11g components such as Oracle Internet Directory, Oracle WebCenter, Oracle Business Intelligence, and others. The 11g 11.1.1.2 versions of these products are now certified with E-Business Suite. You can check CERTIFY on My Oracle Support for the full list of certified configurations, or refer to a one-page summary of our latest certifications here:

http://blogs.oracle.com/stevenChan/certifications.html

We're evaluating the feasibility of using WebLogic Server in some capacity with an as-yet-unspecified future version of Oracle E-Business Suite Release 12.

We have no plans to replace Oracle E-Business Suite Release 11i's internal JServ engine with WebLogic Server.

The above is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

Regards,
Steven

Posted by Steven Chan on May 25, 2010 at 02:23 AM PDT #

Hello Steve,
I have a question regarding the database options that are required to run EBS 11.5.10.2

In our DB we have options like VPD, STREAMS, PARTITIONING and SPATIAL installed and counting up as indicated by the sql dbfusrpt.sql

Does a standard out of the box installation of EBS require all these features to run?

regards

Alan

Posted by Alan on July 27, 2010 at 11:36 PM PDT #

Hello, Alan,

There are a number of EBS products that use the Partitioning and Spatial options. I can't make the same definitive statement about VPD and Streams, although VPD wouldn't surprise me.

I'm not a licencing specialist, but my understanding is that the installation of these options shouldn't be of concern or have a material effect on your licencing costs unless you're using them for your own custom EBS content. If that's a concern, you may wish to have a chat with your Oracle account manager to confirm that.

Regards,
Steven

Posted by Steven Chan on July 28, 2010 at 12:27 AM PDT #

Hi Steven,

We run Oracle 10.2.0.3 on Solaris 10.
We are not ready to upgrade the database to Oracle 10gR2.

1/ Is this mean that we must purchase extended support and subscribe this; before 31 July 2010 ?

2/ Is this mean that we can't access anymore to "Oracle Support / Metalink" (upload patches, create SR, ...) if we are not willing to
purchase extended support, before 31 July' 2010.

Please clarify.

Thanks

Posted by Hidayati on July 28, 2010 at 11:40 AM PDT #

Hi, Hidayati,

You should note that Premier Support ends for all 10gR2 releases as of July 31, 2010. This applies to 10.2.0.3, 10.2.0.4, 10.2.0.5, and so on.

1. Yes, if you wish to continue to receive support for any 10gR2 releases after July 31, 2010, you must purchase Extended Support for that database release.

2. Yes, this is true. If you don't have Extended Support for 10gR2, you will not be able to log SRs for that release.

Regards,
Steven

Posted by Steven Chan on July 29, 2010 at 01:48 AM PDT #

Post a Comment:
  • HTML Syntax: NOT allowed
About

Search

Categories
Archives
« April 2014
SunMonTueWedThuFriSat
  
1
4
5
6
7
8
9
10
11
12
13
14
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today