E-Business Suite Support Timelines Updated at OpenWorld 2013

[Oct. 30, 2013 Update: Corrected typo -- US Form 1099 updates are provided to 2014]

Our release of E-Business Suite 12.2 is accompanied by changes to support timelines for previous releases.  These changes were announced at OpenWorld 2013.  They override changes announced at OpenWorld 2012.

Latest changes to EBS Support timelines 2013

EBS 11.5.10.2 covered by an Exception to Sustaining Support to December 31, 2015

This provides updates during the Sustaining Support period for:

  • New fixes for Severity 1 production issues
  • Critical Patch Updates (CPU) for security-related issues
  • Legislative updates
    • US Form 1099 2013 and 2014 year-end updates
    • Payroll regulatory updates for US, Canada, UK, and Australia for each country's fiscal years ending in 2014

Longer EBS 12.1 Premier and Extended Support timelines

  • Premier Support runs to December 31, 2016
    (Originally was to end May 2014; 31 extra months added)
  • Extended Support runs to December 31, 2019
    (Originally was to end December 2018; one extra year added)

These changes are officially documented here:

Table showing latest 2013 EBS Premier Extended Sustaining Support timelines windows

What about E-Business Suite technology stack components?

These support date extensions only cover internal EBS application tier technology stack components such as Oracle Forms and Reports, Oracle HTTP Server, Oracle JServ, Oracle Containers for Java (OC4J), and Java (JDK and JRE).

They do not extend support dates for the Oracle Database or optional externally-integrated application tier components such as Discoverer, Oracle Single Sign-On, Oracle Access Manager, Oracle Internet Directory, or other Fusion Middleware products.

To learn more about the interlocking EBS+techstack component support windows, see these two articles:

Related Articles


Comments:

Hi Steven,

Is there a typo in the blog above? If there is an "extra year" of regulatory updates available (Eg. for UK Payroll) via an exception to Sustaining Support policy (which of course ordinarily does not include such updates), shouldn't this say updates are for fiscal years ending 2015 rather than 2014? If not, could you clarify what it the core benefit of the announcement is in terms of regulatory / TYE updates for 11i customers that were already able to run things like UK Payroll until fiscal year ending 2014 (31 Mar 2014)?

Posted by guest on September 30, 2013 at 05:22 AM PDT #

Hi Steven,

Does the EBS version needs to be at minimum baseline patch set level to obtain Patches for Sev 1 defects from Dec'2013 - Dec'2015.

Or Is this requirement (being at min. baseline patch) only if I need to obtain a solution for Sev2 SR's during this period.

Thanks,
Sunil

Posted by guest on September 30, 2013 at 10:07 AM PDT #

Steven,
Thanks. Can you clarify on the uplift fee?

"There is an uplift fee waiver for all 3 years of Extended Support through November 2013. As long as customers are current on their Software Update License & Support fees and renewals, their 11.5.10 release version will automatically receive the Severity 1 Production Support Exception to Sustaining Support for 11.5.10. Customers must meet, or be above, the required minimum baseline patch level as identified in Doc ID 883202.1 "

Is the waiver only through Nov 2013? If so what is the uplift amount?
Thanks

Posted by guest on September 30, 2013 at 12:05 PM PDT #

Hello, Guest,

No, there isn't a typo. The Exception to Sustaining Support date has moved out by a year but Payroll updates are not provided in 2015.

Regards,
Steven

Posted by Steven Chan on September 30, 2013 at 01:33 PM PDT #

When we will find documents for upgrade from 12.1.x to 12.2 ?

Are you planning any blog entry talking about the upgrade?

Posted by Alexandre Focante on September 30, 2013 at 01:58 PM PDT #

Hi Alexandre,

The blog entry already exists and it includes MOS docs:

Oracle E-Business Suite 12.2 Now Available
https://blogs.oracle.com/stevenChan/entry/ebs_12_2_now_available

To upgrade from 12.1.x to 12.2.x, please refer to:

Oracle E-Business Suite Upgrade Guide Release Release 12.0 and 12.1 to 12.2
http://docs.oracle.com/cd/V39571_01/current/acrobat/122upg12.pdf

Oracle E-Business Suite Technical Planning Guide, First Edition, Release 12.2 (Doc ID 1585857.1)
Oracle E-Business Suite Release 12.2 Information Center - Additional Resources (Doc ID 1583095.1)
Oracle E-Business Suite Release 12.2 Information Center (Doc ID 1581299.1)

Regards,
Hussein

Posted by Hussein Sawwan on September 30, 2013 at 04:06 PM PDT #

Hi Steven - Since the new support timelines states that 11.5.10 will be on ESS from Dec,2013 on-wards and also lists the three main items that are covered during this period (Sev 1 etc).
My question is :
If I am on 11.5.10,Will I no longer be able to log any Sev 2 or Sev 3 SR's from Dec 1,2013 on-wards..? basically I am just looking to better understand what will be the difference in support that I get today vs what I will get from Dec 1, 2013 onwards.

Thanks,
Ashly.

Posted by guest on October 04, 2013 at 10:16 AM PDT #

Hi Steven,
Will Vertex or any third party support legislative payroll patches for 11.5.10.2? We would like to upgrade directly to 12.2 but not if we are up against a wall with a payroll support deadline. If we upgrade to 12.1.3 we are just turning around and upgrading again.

Thanks,

Jon

Posted by Jon Loring on October 05, 2013 at 03:43 AM PDT #

Hi,

Can anyone tell me whether India Localisation Legislative updates be supported during this ESS for 11.5.10?

Regds,

Yogesh

Posted by Yogesh on October 09, 2013 at 03:30 AM PDT #

Hi, Sunil,

All EBS 11.5.10.2 customers must have applied the baseline documented in Note 883202.1 to apply any new patches produced during the Exception to Sustaining Support period.

Oracle Support will attempt to provide assistance for pre-baseline environments, but may ultimately require that customers apply the baseline to investigate certain issues.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 07:49 AM PDT #

Hello, Guest,

The uplift fee for Extended Support applies for all additional years.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 07:52 AM PDT #

Hi, Ashly,

Yes, that's correct. New patches during the 11.5.10.2 Exception to Sustaining Support period will only be provided for P1 issues.

No new patches will be provided for Severity 2 or 3 Service Requests during the Exception to Sustaining Support period.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 07:54 AM PDT #

Hi, Jon,

I'm afraid that I cannot speak for any third-party providers. You should contact them directly for information about their support policies during the Exception to Sustaining Support period.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 07:56 AM PDT #

Dear Nitin,

I'm afraid that I'm not a payroll specialist. I'm not familiar with either EOY or SOY patches and can't comment on the policies for them.

Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 08:05 AM PDT #

Hi, Yogesh,

No, I don't believe that India Localisation legislative updates are covered by the 11i Exception to Sustaining Support period.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 08:08 AM PDT #

Hi Steven,

Does sustain support mean i can stay at 11.5.10.2 until 2015.?

Thanks
Mohammad

Posted by Mohammad on October 10, 2013 at 12:31 PM PDT #

Hi, Mohammad,

No.

Sustaining Support allows customers to access existing documents and patches. No new patches are produced during Sustaining Support.

All EBS 11.5.10.2 customers should use this time to upgrade to either EBS 12.1.3 or 12.2.

Regards,
Steven

Posted by Steven Chan on October 10, 2013 at 01:48 PM PDT #

Hi Steven,

Looks like 11i customers have now started to put their plans to upgrade to R12.x on hold. They can anyhow continue like this for another 5-6 months and then take a call to upgrade. What risks such customers face if there environment is stable and no major org inititiaves are planned.
Any comments? What happens if they do not upgrade by Dec 2015?

Regards

Posted by guest on October 23, 2013 at 07:25 AM PDT #

Hi, Guest,

There is no time to waste. Any customers interpreting these new dates as allowing them to delay their upgrade plans are making a poor planning decision.

Customers running 11i have indicated that the previous support dates did not give them sufficient time to complete their upgrades. Customers should use this time to upgrade to R12 *NOW* -- Nov. 2013 is just around the corner.

Customers still running 11.5.10.2 after Nov. 2013 will only receive fixes to Severity 1 (e.g. production down) issues.

Customers still running 11.5.10.2 after Dec. 2015 will receive no fixes at all, even for Severity 1 issues.

Regards,
Steven

Posted by Steven Chan on October 23, 2013 at 10:26 AM PDT #

Steven,

Does it means that on February 2015, customer running 11.5.10.2 would get better support than customer running 12.0.6 ? This "Exception to Sustaining" option giving them at least :

•New fixes for Severity 1 production issues
•Critical Patch Updates (CPU) for security-related issues

up to december 2015, while customer on 12.0.6 would not get it (end of extended support being end of January 2015).

I find it quite unusual that an older release is getting better support than a newer one at a given point in time!

Marc

Posted by Marc on October 31, 2013 at 01:44 PM PDT #

Marc,

We are trying to encourage *ALL* customers to move to 12.1.3, at minimum, or 12.2.

This applies to customers on 11.5.10.2 as well as 12.0.x.

Customers on 11.5.10.2 need additional time to migrate their extensions and customizations to R12, as well as fine-tune their business processes that will change due to R12's new features.

Customers on 12.0.x don't need that extra time; it's a much smaller step to go from 12.0.x to 12.1.3 or 12.2.

Regards,
Steven

Posted by Steven Chan on October 31, 2013 at 01:56 PM PDT #

I understand, but we have some resource allocation constraints for 2014 and we are scheduling our upgrade for 2015.

Why don't you show that the "ESS" also apply to release 12 on your E-Business Suite Support Timelines graphic ?

I tried to have a confirmation of that fact by my local support team (in Montreal) and didn't get that answer. They told me that ESS apply only to 11.5.10.2.

Thank you.

Marc

Posted by guest on October 31, 2013 at 02:19 PM PDT #

Marc,

The “Exception to Sustaining Support” clause applies only to 11.5.10.2.

It does not apply to any 12.0.x releases, including 12.0.6.

Regards,
Steven

Posted by Steven Chan on October 31, 2013 at 02:57 PM PDT #

Marc,

It appears that you may have misunderstood my previous reply, which stated:

"We are trying to encourage *ALL* customers to move to 12.1.3, at minimum, or 12.2.

This applies to customers on 11.5.10.2 as well as 12.0.x."

To restate that more clearly: "

We are trying to encourage *ALL* customers to move to 12.1.3, at minimum, or 12.2.

This advice -- to move to 12.1.3 or 12.2 -- applies to customers on 11.5.10.2 as well as 12.0.x."

The “Exception to Sustaining Support” clause applies only to 11.5.10.2.

The "Exception to Sustaining Support" clause does not apply to any 12.0.x releases, including 12.0.6.

Regards,
Steven

Posted by Steven Chan on November 01, 2013 at 08:05 AM PDT #

12.2 Premier support ending in middle of 2018. What are customers options at that point of time. Will it still be EBIZ but newer version ? Or Fusion Apps ?

While R12.1 Premier support is available until end of 2016, should we be upgrading to R12.2 for which support is available only for another 1.5 years from then.

Regards
Ravi

Posted by Ravi on March 11, 2014 at 10:52 AM PDT #

Hello, Ravi,

EBS 12.2 Extended Support runs to 2021, so there is a very long runway here.

EBS has a long future ahead of it! There will be many releases after EBS 12.2, and you can count on another EBS release to follow 12.2 that resets the Premier/Extended clock once again.

If you're debating between EBS 12.1.3 vs. 12.2, see this article:

Should You Upgrade to E-Business Suite 12.1.3 or 12.2? (Oracle E-Business Suite Technology)
https://blogs.oracle.com/stevenChan/entry/12_1_3_or_12

Regards,
Steven

Disclaimer: The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Posted by Steven Chan on March 11, 2014 at 04:31 PM PDT #

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