Plans for Certifying Google Chrome with E-Business Suite

Google Chrome logoGoogle Chrome is a popular browser in the consumer sector.  It's fast, clean, and standards-compliant.  It's also popular internally at Oracle: many of our own Applications Technology Group staff -- notably, our OA Framework architects and developers -- ignore Oracle's own desktop standards and use Chrome as their default browser. 

This tells you that Chrome generally works nicely with Oracle E-Business Suite. There may be some quirks with specific products, but it is largely compatible with most OA Framework-based screens.

That said, it isn't officially certified with the E-Business Suite.

Why not?

We're reserving judgement on making it an official certification because of what appears to be low demand from EBS enterprise customers. This seemingly-low demand doesn't warrant expanding our current certification permutations further.

Our current certification space is already intimidatingly-large.  For Windows desktops alone, we currently have over 400 officially-certified combinations of EBS {11i | 12.0 | 12.1} * Windows {XP | Vista | 7 | 8} * {{IE 6 | 7 | 8 | 9 | 10} | Firefox ESR } * JRE {6 | 7} * Office {2003 | 2007 | 2010 | 2013}.

Adding Chrome for just Windows 7 and 8 could add up to 48 new combinations to be tested.

The impending death of the conventional browser certification model

You're probably not shocked to hear that we don't test every one of those 400 combinations with every new EBS release.  And, yes, I've heard every variant of the obvious jokes about the number of combinations that we actually do test.

It's clear that conventional certification approaches aren't sustainable.  Mobile devices and their associated browsers are proliferating. The new reality of bring-your-own-device (BYOD) in the enterprise space is inescapable.

We're examining options for moving beyond the conventional certification model for EBS browsers.  I'll post more details when they're available.  Until then, we're going to continue with the status quo of certifying specific browser versions with specific clients with specific EBS releases.

Enterprises leery of browsers on rapid release cycles?

In 2011, Mozilla switched Firefox to a rapid release cycle with a new release coming out every six weeks.  Most enterprises (including Oracle) can't keep up with that deployment rate, so we switched our E-Business Suite + Firefox certification track to Mozilla's Extended Support Release (ESR) channel. Mozilla's ESR releases come out every 12 months.

My impression is that enterprises have become a little wary of using Firefox since Mozilla's change to a rapid release cycle. I conduct straw polls of my audiences at various conferences.  It seems like enterprise use of Firefox has dwindled dramatically in the last few years.

That's just a theory, and it doesn't affect our certification policies.  We've certified Firefox with the E-Business Suite in the past, so we'll continue to certify Firefox for the foreseeable future. But that illustrates the importance of being careful about certification decisions.  Once we certify something, it's very difficult to withdraw support in the future.

Chrome is also released on a rapid release cycle.  This cycle appears to be driven by various less-predictable or unpublished factors, but the upshot is that their cycles average out to a new release every 6 to 8 weeks

This begs some interesting questions.  If enterprise usage of Firefox changed because of Mozilla's switch to a rapid release cycle, what do enterprises think of Chrome's rapid release cycle?  Google doesn't offer an equivalent of Mozilla's annually-updated option for Chrome.  How are enterprises managing Chrome deployments?

Some EBS customers can't control their users desktops

EBS customers with externally-facing modules (e.g. iRecruitment, iSupplier, iStore, etc) cannot control their users's desktops.  This is especially true for educational institutions.

Luckily for those customers, the vast majority of EBS OA Framework-based (HTML) screens work reliably with a wide range of certified and uncertified browsers, including Chrome.  Things get trickier when dealing with the Forms-based products that require specific JRE releases, but this generally isn't an issue since Forms-based EBS products aren't available to "external" (non-enterprise) users.

Would you like us to certify Chrome with EBS?

Chrome generally works well with the E-Business Suite, but we can only provide EBS patches for issues that can be reproduced with certified browsers. 

If you'd like us to add Chrome as an officially-certified browser, please log a Service Request and ask Support to update enhancement request 5921574 with details about:

  • Your business case (e.g. "student user population not centrally managed")
  • Minimum desired EBS release
  • EBS products to be used
  • Estimates of desktops affected
  • Minimum desired Windows release

Related Articles

Comments:

Steven,

Our company's desktop standard for a web browser is IE but like you've said, we have a lot of people that ignore that standard and prefer to use Google Chrome. Since our standard is IE we (the IT support team) never tried to use our EBS system with Chrome. Most of our internal users interact with OA Framework pages and I have seen our users access OA Framework apps using Chrome without any problems. Yesterday one of our users reported that they could not launch the Forms applications through Chrome. I tried it myself and wasn't able to do so. The error I get is as follows:

FRM-92120: Registry file https : //<machine_name>:<port>/forms/oracle/forms/registry/Registry.dat is missing.

I did a quick search on Oracle's support site and found a few docs that mention this error but none were in relation to the Chrome browser.

I did a quick Google search and found an app on the Chrome Web Store called 'Oracle E-Business Suite R12&11i Form Startup' that supposedly addresses this issue but there is no mention of what it is doing to get around the error. Interestingly enough, the Chrome Web Store says that the app is from 'OracleERP'. I assume it is not an official Oracle approved app?

You mentioned in this post that a lot of your ATG staff use Chrome and I was curious if any of them have encountered this issue and if so, how they've worked around it.

Abe

Posted by Abe on May 08, 2013 at 04:23 AM PDT #

Hi, Abe,

I don't think any of our internal Oracle Chrome users access Forms-based EBS components.

You're right: we haven't posted any apps on the Chrome Web Store for the E-Business Suite. It sounds like it is an unauthorized third-party app, and Oracle doesn't make any claims of support for that app.

You probably won't be surprised to hear that the workaround is to use either Firefox or IE on Windows desktops.

Regards,
Steven

Posted by Steven Chan on May 08, 2013 at 08:03 AM PDT #

Our organization uses Chrome and IE. I was able to get Chrome and Oracle forms to work on my Macbook Pro.

I think the best would be to unofficial support it at first and allow powerusers the ability to at least open up Oracle forms.

Posted by Jonathan Chen on June 05, 2013 at 07:51 AM PDT #

Hi, Jonathan,

Glad to hear that you managed to get this working. We're looking at Chrome closely for future certifications.

Regards,
Steven

Posted by Steven Chan on June 05, 2013 at 09:39 AM PDT #

Dear steven,

I using the IE 8.0 and get the error is as follows:

FRM-92120::Registry file https://******/registry/registry.dat is missing

Posted by guest on July 16, 2013 at 12:13 AM PDT #

Hello, Guest,

I'm sorry to hear that you've encountered an issue with this.

We can provide general conceptual guidance here, but I'm afraid that this blog isn't the best place to get technical support for specific issues like the one that you're working through.

Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.

Regards,
Steven

Posted by Steven Chan on July 16, 2013 at 08:21 AM PDT #

Dear steven,

I already give up use the IE 8.0,now i use the firefox browser and it does working very well.

notes:
1、use the firefox browser
2、make sure the Java on this computer is of version Java6update34
and NEVER update. The oracle will not work with other version of
Java.

Dear steven,

I using the IE 8.0 and get the error is as follows:

FRM-92120::Registry file https://******/registry/registry.dat is missing

Posted by guest on July 16, 2013 at 12:13 AM PDT #

Posted by hunter on July 16, 2013 at 09:09 PM PDT #

Hello, Hunter,

I'm glad that you've found a solution that works for you. Unfortunately, this may not be good advice for all users.

Our official guidance for Firefox users is to use the latest ESR release. This is currently Firefox ESR 17.

As for Java: our official guidance for all EBS users is to stay current with the latest JRE release at all times. This guidance applies regardless of whether you're using Firefox or IE. All JRE 1.6 and 1.7 releases are now certified and compatible with EBS on the same day that they're released.

If you encounter compatibility issues with EBS and a specific JRE release, it's probably setup-related. You should log an SR to get help with that.

Regards,
Steven

Posted by Steven Chan on July 17, 2013 at 10:36 AM PDT #

Already chrome is the largest used browser in the market. See below link for the statistic.

http://en.wikipedia.org/wiki/Usage_share_of_web_browsers

It is past old days we used IE. It would be really great to upgrade your certification to the latest,fastest and most widely used chrome browser. We are already using it.

Regards,

Sri

Posted by Sri on October 24, 2013 at 03:39 AM PDT #

Sri,

I appreciate your advocacy. As noted in the comments above, we're looking at certifying Chrome for future releases.

Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog. I'll post updates here as soon as soon as they're available.

Regards,
Steven

Posted by Steven Chan on October 24, 2013 at 09:40 AM PDT #

Good day dear Steven,

It's refreshing to see such open and frank discussion.

I Would appreciate more information on Linux desktops, specifically Ubuntu. Any ideas where can I get Oracle's thinking on EBS and Linux desktops?

I'm currently using Firefox on Ubuntu 13.04 with no problems.

Later then

Posted by Reg K on October 28, 2013 at 04:16 AM PDT #

Hi, Reg,

We have no current plans to certify Linux desktop clients with the E-Business Suite. We revisit this periodically, but customer demand just isn't there yet.

Regards,
Steven

Posted by Steven Chan on October 29, 2013 at 10:01 AM PDT #

Any progress on certifying Google Chrome? It's been almost a year since the initial posting regarding certification. More and more of our users are requesting to use it because of issues with IE.

Thank you!

Posted by Judy Zimmerman on January 21, 2014 at 09:14 AM PST #

Hi, Judy,

We're still working on our Chrome certification.

I'd like to find out more about the "issues with IE" that your users are encountering. IE is fully certified, so there should be no issues.

Can you log a Service Request with more details so that we can investigate? Please email me the SR number.

Regards,
Steven

Posted by Steven Chan on January 22, 2014 at 10:16 AM PST #

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