Hands-On with Oracle's iPhone Apps

The last time Steven covered the iPhone was November 2008, which is roughly 1948 in Internet time. Heck, the App Store had less than 9,000 apps in it back then and it's now just around 40,000 apps. Oracle has been enabling our enterprise solutions for that platform and many of them impact EBS administrators, so we'll summarize them here.

E-Business Suite Specific Applications

Screenshot of Oracle iPhone Expenses app Steven noted that Oracle Business Approvals for Managers is now Available for the iPhone. That really is a cool solution. Using Oracle Workflow for expense reports, purchase order requisitions, human resources vacancies, and HR job offers, Release 12 end-users can perform approvals on the fly in a native iPhone app, including drilling to detail on each notification.

Our SOA technologies allow us to add on new user experiences like the iPhone UI, but architecturally it's just like a Rich Internet Application. Because of this, we can use the same infrastructure to support Oracle Business Approvals for Sales Managers for the Siebel CRM platform with all the same advantages. The E-Business Suite version had been downloaded through the App Store over 12,000 times as of March 2009, so this must be old hat for some of you.

Also, integrated to Approvals or standalone, Oracle Business Intelligence Enterprise Edition users can now access reports and alerts through Oracle Business Indicators. Indicators will be increasingly useful to E-Business Suite shops as they take up the Oracle Business Intelligence Applications.

The BI Apps deliver ETL, integrated security, schema and metadata, reports, dashboards and more for E-Business Suite 11i10 and R12 instances, as well as the other Applications Unlimited stacks and even third-party applications. The Indicators app has seen over 43,000 downloads in its first 7 months!

Screenshot of Oracle iPhone app Business Intelligence Indicators

A New App: Maintenance Workbench for Oracle Enterprise Asset Management

New with E-Business Suite Release 12.1 is the Maintenance Workbench application for Oracle Enterprise Asset Management. The Workbench app allows a field user to pull up nearby assets using the iPhone's GPS, integrating Google Maps information for navigation, and then allowing the execution of work orders on the phone. Manage your asset-intense operations? There's an app for that!

Accessing EBS Self-Service with Safari

You know -- because E-Business Suite has been an Internet-only solution since, well, since shortly after there was an Internet -- I forget sometimes to mention that all of the Self-service or Oracle Applications Framework/JTF user interfaces function pretty well on Mobile Safari.

Quick tip - remember to enable pop-up windows, which is off by default in Mobile Safari. We use them for LOV lookups.

In testing Managers, I created that expense report in iExpenses on the fly, and when I needed to turn off the Personalization profile option for OPERATIONS user, I did that right from the iPhone. You get a lot for free around here, huh? Here’s iSupplier because I thought it was more interesting…

Screenshot of iSupplier running on iPhone Mobile Safari

Oracle CRM iPhone Apps

Screenshot of Oracle iphone app CRM On Demand Mobile Sales Assistant

Oracle's Application Integration Architecture provides prebuilt integrations for the Apps Unlimited products, built on a standards-based Services Oriented Architecture (SOA) platform. One interesting product here is a Process Integration Pack that integrates Oracle's hosted multi-tenant Customer Relationship Management (CRM) platform with Oracle E-Business Suite. Oracle CRM On Demand Integration Pack for Oracle E-Business Suite (Opportunity to Quote) allows E-Business Suite shops to adopt CRM for their field sales forces, and we're supporting that through several iPhone user interfaces.

I've had a chance to play with Oracle Mobile Sales Assistant against our test CRM On Demand instance, and it's great. The replication of data is near real-time. You can seamlessly switch between local iPhone contacts and CRM On Demand contact information. You can even update tasks offline when you should be sleeping on the airplane - all big wins.

The CRM On Demand apps are rounded out by a dedicated application for managing Sales Forecast information. You can get more info on that here.

And lest we forget, the CRM On Demand folks also support the BlackBerry - but that's a different blog entry.

Related Articles

Comments:

Any idea regarding the support of Oracle eBS 11.5.10.2 on Blackberry ?

Is Oracle eBS supported on IBM Lotus Notes ? I have been trying to search for the information on this, but IBM / Oracle websites are silent on this. Whereas IBM Lotus support for SAP (SAP connector for Lotus) is widely publicized.

Posted by Pankaj Sharma on June 04, 2009 at 12:38 PM PDT #

Ditto on Pakaj's questions. I do understand that Notes has a smaller market share than Outlook, and you should obviously start where your customers are, but curious as to when you'll get around to what must be at least a close second in the market?

However, by that same logic I'm still shocked and amazed at all the attention Oracle pays to iPhone compared to Blackberry, when the real customer demographics would clearly indicate that there is an order-of-magnitude higher adoption rate of BB in enterprise customers vs iPhone.

Posted by Jim on June 05, 2009 at 05:37 AM PDT #

Pankaj, Jim,
Thanks for reading. A couple of notes -
There are several Metalink notes on BlackBerry integration to Oracle Workflow, most commonly through the Plain-text email notification capability. I'd start there.

On Lotus Notes, Oracle Workflow integrates through standard SMTP messaging, and that's documented in the Workflow Admin Guide http://download.oracle.com/docs/cd/B25284_01/current/acrobat/115wfag.pdf .

This article wasn't intended to cover all of mobile. In part that's because Steven and I happen to be iPhone guys and it's a rapidly moving area. At the iPhone 3.0 OS launch, Oracle presented and it was mentioned in a related article on corporate adoption that there are about 4,000 Oracle internal iPhone users. However, there are obviously a lot of BB's out there and we support them of course. For example, Oracle Siebel and CRM On Demand already provide user interfaces on the BlackBerry. We'll definitely see more investment on that platform as well.

Jim

Posted by Jim Van Heel on June 05, 2009 at 06:44 AM PDT #

Hi,

I am owner of an Iphone 3G, and I think that it is a great opportunity to have a mobile gadget that allow us to access to E-Business Suite from anywhere where a WIFI or a 3G connection is available, more over for our sales force (although the company's policies is to use BB, but...)

As an E-Business Suite System Administrator and point of contact –in order to make recommendations about to expand the usability of the E-Business Suite and its features– I am very interested in how to integrate that mobile solution with the E-Business Suite.

Keeping in mind that we are on Release 11.5.9, I suppose that we need to upgrade to Release 11.5.10.2 or Release 12 in order to take full advantege of this feature; but I do not know how to begin, where to search, what to check, and so on, in order to know how to implement this feature and can use the Oracle's Iphone software from AppStore.

So, it is possible to give some guide in how to begin to search in order to know if we can implement this feature?

Thanks a lot in advance.

Luis

Posted by Luis Enrique Montalvillo Muñoz on June 18, 2009 at 05:23 PM PDT #

Hi Jim,
Great article! Thanks for the info. My company is iPhone-fobic unfortunately.

Cheers,
Jeff

Posted by Jeff Kennett on October 27, 2009 at 12:05 AM PDT #

Hi Jim,

I am working in one of leading IT company in qatar and one of my major clients want to integrate oracle selfservices with the blackberry, can you please recommend for me System integrators that already done this work before.

Your fast response is highly appreciated.
Regards,
Kassem

Posted by Kassem Kassem on June 21, 2010 at 04:54 AM PDT #

Hi

I am working in one of IT company, one of his major clients wants to develop Business Approval connectors for Manager provides integration between iphone and EBusiness suite with SOA Integration I am stuck where to start and how to start can you please help me out..

Thanks a lot in advance and your reply is hight appreciated..

Thanks&Regards
Udaysarana

Posted by udaysarana on September 12, 2010 at 04:40 PM PDT #

How is customer support being handled for this app ? Specifically, will customers already subscribing to Oracle support be able to obtain help-desk support for this app ?

Posted by Lee Lau on January 03, 2011 at 05:48 AM PST #

We are also trying to use Leave management of EBS using BB mobile app/android mobile app. Is there any mobile app connectors to use BB/Android application on Oracle Databases 11g or Oracle EBiz Suite 12.1.3?

I have heard of Oracle 10g Lite though.

Posted by guest on December 12, 2011 at 12:46 AM PST #

I am working on a new requirement, where user wanted to submit there expenses through web enabled mobile devices.
I have few questions here
1) How to setup iexpense on Mobile Device. ( Interested in how to integrate that mobile solution with the E-Business Suite.)
2) Does it has to be within the client firewall or can it be outside ( I think it should be :) )
3) Can we upload images in iexpense instead of scanning the document and uploading in the standard Web browser.

Thanks,
Nagesh

Posted by guest on June 12, 2012 at 09:56 AM PDT #

Hi. I want to create a custom mobile apps that can both read/write data from/to EBS r12.1.3. Can you please expalin how this can be achieved? Need to know the architecture to be used to achieve this. I know we can use Oracle ADF mobile for the UI part. But how will this UI interact with EBS?

Posted by Divya on August 07, 2012 at 10:00 AM PDT #

Hello, Is it possible to run traditional oracle erp forms on android smartphone? We succedd to run the EBS R11 and R12 however have problem to access into the erp - problem with the JAVA. Any solution for this issue?
Thank you

Posted by guest on November 27, 2012 at 01:38 AM PST #

Guest, It is not possible to run forms on mobile devices at this time. We are currently certifying E-Business Suite OAF Pages but due to the limitations of the mobile platforms, forms will remain out of the scope.

Posted by Max Arderius on November 28, 2012 at 08:43 AM PST #

Hi Max,

We have to implement Oracle Mobile field service for one of our clients in I PAD, do you have any white papers or documents on implementing the same. Thanks in advance,

Regards,
Denzil.

Posted by Denzil on December 17, 2012 at 10:35 PM PST #

I am afraid I don't have much visibility in the functional area.
You may want to begin with the data sheet ( http://www.oracle.com/us/products/applications/056914.pdf )
I would suggest to contact the Field Service Support team for more pointers.

Thanks!
Max

Posted by Max Arderius on December 18, 2012 at 06:57 AM PST #

I cannot find this app any more. Can someone please advise. New App: Maintenance Workbench for Oracle Enterprise Asset Management.

Posted by Vishal on September 23, 2013 at 01:57 AM PDT #

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