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Customer Service

Generative AI is changing Customer Experience (CX) for good (and for ...

Rick Shimko 4 minute read

Oracle named a Leader in the 2023 Gartner® Magic Quadrant™ for the ...

Seth Singer 3 minute read

CloudWorld 2023 Preview: Embrace the Future of Service with ...

Rick Shimko 2 minute read

What B2B companies can learn from consumers’ service experiences

Seth Singer 3 minute read

THE FUTURE OF CX: PART 4 You don’t have to choose between best and ...

Rob Tarkoff 5 minute read

Oracle Named a Leader in the 2022 Gartner® Magic Quadrant™ for Field ...

Rick Shimko 3 minute read

Intelligent visual guidance helps field service teams solve problems ...

Rick Shimko 3 minute read

Why partner-powered customer experiences are better than going it ...

Jeff Wartgow 3 minute read

Digital-first customer service: Creating the convenience customers ...

Piers Conway 5 minute read

[Infographic] 6 ways to meet customer expectations with intelligent ...

Nicola Fairhead 1 minute read

4 steps for embracing change and finding success in a shifting ...

Rhianna Albert 4 minute read

The secret behind high customer service satisfaction scores

Lorrie Meyer 3 minute read

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