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Oracle named a Leader in the 2022 Gartner® Magic Quadrant™ for ...

Carrie West
4 minute read

The CX Snapshot — May 2022

Beth Perry
45 minute read

Why you should submit a nomination for the 16th annual Markie Awards ...

Michael McNichols
5 minute read

Introducing Oracle Unity for Oracle B2C Service: The perfect ...

Carrie West
4 minute read

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Data Utilization & Analytics

IDC MarketScape names Oracle a Leader in the Worldwide Customer Data ...

Jake Spencer 4 minute read
How clean is your sales and marketing data?

Mary Correnti 4 minute read
Eliminating customer experience gaps with Oracle Unity Customer Data ...

Atif Zubair 4 minute read
Forrester names Oracle Unity Customer Data Platform a Strong ...

Dave Stark 3 minute read
Stay cool (or warm) at your IoT-connected home or business

Shawna Drollinger 3 minute read
3 ways Oracle Red Bull Racing crafts the ultimate customer experience

Jose-Andres Camacho 4 minute read
CDP vs. CRM vs. DMP: Their differences, capabilities, and how they ...

Michael McNichols 4 minute read
Four customer data categories and how to use them

Dave Stark 3 minute read

Customer Success Stories

Top 5 pieces of advice for cloud migration projects

Susan Aumack 5 minute read
WINDTRE to transform from telco to digital service provider with ...

Pierre Obeid 3 minute read
Markies Mondays: The power of contextual intelligence to deliver ...

Autumn Black 3 minute read
How fusing back- and front-office experiences can benefit your ...

Harald Behnke 4 minute read
Markies Mondays: Using contextual intelligence to target customers in ...

Autumn Black 4 minute read
Oracle's year in review: Helping customers turn change into ...

Joyce Boland 5 minute read
Markies Mondays: 4 system integrators that changed the game for ...

Roger Feigelson 5 minute read
Markies Mondays: 5 software innovators that help companies achieve ...

Stephen Fioretti 6 minute read

CPQ

4 myths about enterprise configure, price, quote (CPQ)

Sarah Falcon 6 minute read
What can a CPQ certification do for you?

Beth Perry 3 minute read
What kinds of businesses can benefit from CPQ?

Reanna Gutierrez 3 minute read
What is the CPQ process?

Reanna Gutierrez 3 minute read
Configure, Price, Quote (CPQ) has its own unique glossary of terms

Beth Perry 3 minute read
6 myths about configure, price, quote (CPQ) debunked

Graham McInnes 4 minute read
5 ways to measure success with your CPQ tool

Annie Calfo 4 minute read
“What is CPQ?” The better question is “What can CPQ be?”

Beth Perry 3 minute read

Customer Service

THE FUTURE OF CX: PART 4 You don’t have to choose between best and ...

Rob Tarkoff 5 minute read
Oracle Named a Leader in the 2022 Gartner® Magic Quadrant™ for Field ...

Rick Shimko 3 minute read
Intelligent visual guidance helps field service teams solve problems ...

Rick Shimko 3 minute read
Why partner-powered customer experiences are better than going it ...

Jeff Wartgow 3 minute read
Digital-first customer service: Creating the convenience customers ...

Piers Conway 5 minute read
[Infographic] 6 ways to meet customer expectations with intelligent ...

Nicola Fairhead 1 minute read
4 steps for embracing change and finding success in a shifting ...

Rhianna Albert 4 minute read
The secret behind high customer service satisfaction scores

Lorrie Meyer 3 minute read

Customer Experience Technology

Intelligent visual guidance helps field service teams solve problems ...

Rick Shimko 3 minute read
Why partner-powered customer experiences are better than going it ...

Jeff Wartgow 3 minute read
Pivoting to a subscription business model? How to get it right.

Vivek Sudhakar 4 minute read
What is a collaborative CRM?

Nicola Fairhead 2 minute read
Is subscription selling right for your business?

Elizabeth Shaheen 3 minute read
Workspace with Adaptive Search: A seller’s one-stop shop for CRM ...

Kayleigh Halko 4 minute read
Eliminating customer experience gaps with Oracle Unity Customer Data ...

Atif Zubair 4 minute read
Oracle helps field service teams deliver consistent and efficient ...

Jeff Wartgow 2 minute read

Customer Experience Strategy

Often Imitated Podcast: I Want You...to be a Homeowner with Alex ...

Nicola Fairhead 18 minute read
The most common challenges in customer experience strategy

Nicola Fairhead 4 minute read
Strengthen your customer experience strategy with these 5 tips

Beth Perry 4 minute read
7 characteristics of the modern customer

Samantha Hausler 2 minute read
WINDTRE to transform from telco to digital service provider with ...

Pierre Obeid 3 minute read
Digital-first customer service: Exploring the power of predictive ...

Piers Conway 4 minute read
Employees are the new customer: Why fusing the employee and customer ...

Harald Behnke 4 minute read
Black History Month 2022: Celebrating Black trailblazers in ...

Nicola Fairhead 5 minute read

Ask the Experts

Often Imitated Podcast: I Want You...to be a Homeowner with Alex ...

Nicola Fairhead 18 minute read
Top 5 pieces of advice for cloud migration projects

Susan Aumack 5 minute read
Strengthen your customer experience strategy with these 5 tips

Beth Perry 4 minute read
Often Imitated Podcast: Making customer education an art with Ben ...

Nicola Fairhead 13 minute read
Often Imitated Podcast: The Art of Anticipating Needs with Ali Diab, ...

Nicola Fairhead 19 minute read
New definitions of customer experience for 2022

Beth Perry 4 minute read
Sales in 2022: Securing future sales success with revenue optimization

Heather Sieberg 4 minute read
The benefits of putting your CRM system on autopilot

Thomas Wyatt 4 minute read

Sales

Oracle Named a Leader in both The Forrester Wave™ for CRM Suites and ...

Carrie West 3 minute read
The future of CRM – engineering connected sales experiences for B2B

Andrea Cesarini 3 minute read
Oracle engineers CRM's future

Rob Tarkoff 2 minute read
Pivoting to a subscription business model? How to get it right.

Vivek Sudhakar 4 minute read
4 myths about enterprise configure, price, quote (CPQ)

Sarah Falcon 6 minute read
What is a collaborative CRM?

Nicola Fairhead 2 minute read
CRM should work for sellers, not the other way around

Annie Calfo 6 minute read
Is subscription selling right for your business?

Elizabeth Shaheen 3 minute read

CX News & Events

Oracle Named a Leader in the 2022 Gartner® Magic Quadrant™ for Field ...

Rick Shimko 3 minute read
Oracle Named a Leader in both The Forrester Wave™ for CRM Suites and ...

Carrie West 3 minute read
Oracle engineers CRM's future

Rob Tarkoff 2 minute read
CX Report: Today’s customers crave happiness—and they want brands to ...

Nicola Fairhead 3 minute read
Marketers: Don’t Forget the LOLs

Rob Tarkoff 3 minute read
4 steps for embracing change and finding success in a shifting ...

Rhianna Albert 4 minute read
Submissions are open for Oracle's 16th annual Markie Awards

Jaime Mehra 3 minute read
Generation-spanning survey reveals consumer perceptions of the ...

Jeff Wartgow 4 minute read

Marketing

Black History Month 2022: Celebrating Black trailblazers in ...

Nicola Fairhead 5 minute read
How to drive consistency with your cross-channel marketing for the ...

Cynthia Price 5 minute read
CDP vs. CRM vs. DMP: Their differences, capabilities, and how they ...

Michael McNichols 4 minute read
Oracle’s Larry Ellison offers a plan to help salespeople sell more

Natalie Gagliordi 5 minute read
A post-pandemic paradigm for marketers

Rob Tarkoff 4 minute read
Markies Mondays: The Customer Experience Journey

Christine Davis 4 minute read
Join us for The Future of CRM: Engineering Better Experiences

Rob Tarkoff 2 minute read
Oracle wins big with 6 Adweek “Readers’ Choice” awards

Rob Tarkoff 3 minute read

Retail & Commerce

The digital evolution of commerce: Take our self-assessment to see if ...

Ben Tarkoff 3 minute read
What is headless commerce—and is it right for you?

Shad Stalians 7 minute read
The rise of ecommerce: what the new digital standard for B2B commerce ...

Ben Tarkoff 3 minute read
3 keys to creating a successful ecommerce experience for your ...

Ben Tarkoff 4 minute read
Can retailers plan for the great retail reset of 2022?

Rob Schilling 5 minute read
7 characteristics of the modern customer

Samantha Hausler 2 minute read
Five ways IoT is impacting customer experience in the automotive ...

Jessica Kaufman 3 minute read
Oracle sets the gold standard for B2B commerce in the "2021 Paradigm ...

Annie Calfo 3 minute read

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