X

Helping You Deliver Tomorrow’s CX, Today

When Screen Scraping became API calling – Gathering Oracle OpenWorld Session Catalog with Node by Lucas Jellema

A dataset with all sessions of the upcoming Oracle OpenWorld 2017 conference is nice to have – for experiments and demonstrations with many technologies. The...

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CX News & Events

Modern Customer Experience 2018 was Legendary

During his keynote at Modern Customer Experience 2018, Des Cahill, Head CX Evangelist, stated that CX should stand for Continuous Experimentation. He encouraged...

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CX News & Events

The Future of Customer Experience - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Bring a touch of genius to your audiences with #AI, A/B testing,...

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Customer Experience Technology

Make AI Collaboration Your Next B2B Marketing Move

Mark Tarro, Senior Solutions Engineer, Oracle One of the first AI case studies most people are familiar with is the Gary Kasparov vs Deep Blue chess...

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CX News & Events

Oracle Expands Marketing Cloud Integrations - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #OracleCX Cloud for #Commerce was highlighted as the...

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CPQ

Outstanding Oracle CPQ Customers Honored at Modern Customer Experience 2018

Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this...

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CX News & Events

AI Can Be Harnessed To Change World of Marketing - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #Oracle Celebrates #CX Legends at #ModernCX! Congrats to...

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CPQ

Modern Customer Experience 2018 - Who Was that Caped CPQ Crusader?

Chris Haussler, Senior Principal Product Manager, Oracle The heart of this year’s Modern Customer Experience had to be our superhero customers. Over 4,400 CX...

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Customer Experience Strategy

AI and CX: Why 2018 is the Right Time to Leverage Artificial Intelligence

Make no mistake. AI has become the cornerstone of innovation. Gartner suggests the business value of AI will reach $1.2 Trillion in 2018, with CX representing...

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CX News & Events

Oracle Loyalty Shines at Modern Customer Experience 2018

Tasnia Khan, Product Strategist, Oracle CX Thousands of customer experience professionals congregated in Chicago earlier this month for the Modern Customer...

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CX News & Events

Oracle OpenWorld Registration is Now Open - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: . @Oraclemktgcloud takes one of the top spots in...

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Customer Success Stories

Oracle Celebrates CX Legends at Modern Customer Experience

Beth Renstrom, Product Manager, Customer Advocacy During the Modern Customer Experience 2018 event in Chicago, Oracle hosted an exclusive gala to recognize the...

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CX News & Events

How to Be the Next Big Thing in Commerce – A Recap of Modern Customer Experience 2018

Modern Customer Experience connects attendees with industry and product experts to give them the information and tools they need to take their businesses to the...

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Customer Service

Get to Know: OpenMethods and How to Immediately Generate Savings from your Call Center

OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with...

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CX News & Events

Oracle's Modern CX Conference Provides Plenty of Lessons - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Missed #FieldServiceUSA? No worries, learn ways to...

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Customer Experience Strategy

5 Steps to GDPR Compliance - It’s Not Too Late to Prepare

Mark de Groot, Marketing Director, EMEA CX, Marketing Apps & CRM, Oracle GDPR is just around the corner, but it’s not too late to take control of your data and...

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Customer Experience Strategy

Telcos are Fixing Customer Experience While Their Customers Continue to Diversify

Andy Hicks, Research Director, EMEA Telco 2025, IDC In the research we've been doing on customer experience in telcos (including the materials we have produced...

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Customer Service

Prepare for the Future of Digital Field Service

Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to...

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CX News & Events

Oracle CX Cloud Suite Brings Together the Most Comprehensive Selection of Apps - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #OracleCX Cloud Suite empowers #marketing, #commerce, #sales &...

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Customer Experience Technology

Supercharge Your CX with Oracle Self-Service Integration Cloud Service

By Vika Mlonchina, Product Marketing Manager, Oracle As Shashi Seth, SVP, Oracle Marketing Cloud, outlined during his keynote at Modern Customer Experience 2018,...

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CX News & Events

News from Day 2 of Modern CX 2018: Oracle Empowers CX Professionals to Embrace Innovation

In his keynote at Modern Customer Experience 2018, Shashi Seth, SVP, Oracle Marketing Cloud, outlined Oracle’s commitment to rapidly innovating its CX tools,...

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CX News & Events

Oracle Announces New Products and Solution Enhancements at Modern Customer Experience 2018

As consumer expectations continue to outpace customer experiences, CX professionals are faced with the reality of trying to keep up. And while the challenges...

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CX News & Events

What an Impressive Lineup of Speakers Set to Take the Stage at Modern CX - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Learn about  @jaybaer journey to #tech entrepreneurship, and why...

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CX News & Events

Attend Modern CX 2018 and See Weezer!

It’s hard to believe that nearly 25 years have passed since Weezer’s MTV smash staple “Buddy Holly” came out, so here’s the Happy Days-inspired video that may...

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CX News & Events

Get to Know: Duel and Increasing Conversion Rate through Customer Advocacy

    As many marketers and etailers know, we have moved beyond the traditional purchase funnel. Evidence of this includes the impact of customer advocacy and social...

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CX News & Events

Brands Need to Embrace AI to Remain Relevant With Ever-Changing Consumers - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: You still have time! Get $600 off the onsite price of...

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Customer Experience Strategy

GDPR is an Opportunity, Not a Chore

Roberto Negro, EMEA CX Solution Lead for Data Management and GDPR, Oracle When many people think of data-driven businesses, the temptation may be to think of...

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CX News & Events

Become a CX Hero at Modern Customer Experience 2018

Molly Ambrogi Yanson, Sr. Product Manager, Oracle Doing hero work but missing the cape? Become a CX Hero. You may be disguised as a professional, but we know...

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Customer Experience Strategy

5 Steps Telecoms Can Take to Compete in the Fast Changing World of Digital Services

Ulrich Schell, VP Industry Solutions Group (ISG), Communications Industry, at Oracle With connectivity becoming crucial and commoditized, the telecommunications...

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Customer Experience Strategy

Upcoming Webinar: The 3 Keys to Digital Transformation with Master Lock and Oracle

Join Oracle and Master Lock for a free webinar, The 3 Keys to Digital Transformation. Learn how Master Lock overcame challenges with multiple CRM systems,...

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CX News & Events

The 2018 CRM Service Leaders - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #Oracle takes the top spot in 2018 #CRM Service Leaders: Contact...

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Customer Success Stories

Oracle Announces the 2018 CX Excellence Awards Finalists

Beth Renstrom, Product Manager, Customer Advocacy Ordinary customer experiences don’t cut it anymore. Top brands, like the ones chosen below, stand out from the...

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Customer Experience Technology

Get to Know: AddShoppers and How to Build Brand Influencers

  Not only does Oracle Commerce Cloud empower business users to grow their brand through a world class platform, but it also connects you with world class...

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What are the Biggest Myths about Digital Transformation - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.     Oracle CX Social Content: 1. Get advice from industry experts on busting the biggest...

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CX News & Events

The Biggest Opportunity for Brands Attending ShopTalk 2018

This year’s ShopTalk in Las Vegas, March 18-21, promises to be a great event with impressive Oracle customer speakers and industry leaders alike....

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Exclusive Offer for Oracle Commerce Cloud Customers - Get a Complimentary Membership to Our New User Group!

  Last year, the Oracle Commerce customer and partner community created a new, non-profit user group called Pipeline Pros, run by customers for customers, with a...

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CX News & Events

Oracle to Honor CX Excellence at Modern Customer Experience 2018

By Beth Renstrom, Senior Principal Product Manager Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious...

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Customer Success Stories

Oracle to Honor CX Excellence at Modern Customer Experience 2018

Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious awards across the Sales Cloud, CPQ Cloud, and Service...

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Customer Experience Strategy

Overview for OCC Customers - Preparing Your Commerce Cloud Sites for GDPR

  Introduction Merchants serving webstores to shoppers in the European Union (EU) and collecting their data must comply with European Union General Data...

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CX News & Events

Securitas Direct Increased Productivity and Significantly Improved CX - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: New keynote speakers have been added to the #ModernCX...

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Customer Experience Strategy

5 Ways to Give Consumers a Worthy In-Store Experience

Graham Soult, Retail analyst and Founder, CannyInsights.com Many retail industry watchers have heralded the death of the high street at the hands of a booming...

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Customer Experience Strategy

5 Ways Oracle Commerce Cloud Powers Innovation

“Innovation is key. Only those who have the agility to change with the market and innovate quickly will survive.”   Robert T. Kiyosaki Top of Form Technology is...

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CX News & Events

Boost Your Career and Deliver Legendary CX with Pre-Conference Education

Erica Anderson, Senior Product Manager Boost Your Career and Deliver Legendary CX with Pre-Conference Education Back by popular demand, Pre-Conference Education ma...

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Ask the Experts

Boost Your Career: Learn How to Deliver Legendary Service Experiences with Pre-Conference Education

Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud...

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CX News & Events

How AI Can Transform Customer Engagement and Sales - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape. .@OracleServCloud announces the next season of #AsktheExpertsWebinars. Come join us for a...

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CX News & Events

Boost Your Career and Deliver Legendary Commerce Experiences with Pre-Conference Education

Back by popular demand, Pre-Conference Education returns to Modern Customer Experience 2018 with an expanded curriculum that now includes Oracle Commerce Cloud a...

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Customer Experience Strategy

Consumer Loyalty - 5 Ways to Make Your Customers Fall in Love With You

Tasnia Khan, Product Strategist, Oracle CX Today’s empowered consumers have never had easier access to information, but also have never been harder to reach....

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Customer Experience Strategy

Mobilize Your Field Service with a Strategic Cloud Approach

Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the...

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CX News & Events

CX is King: Why CRM is Not Good Enough and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.     Check out 5 reasons to attend @Oracle's #ModernCX from April 10-12 in Chicago http://ora....

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Customer Experience Strategy

Tear Down These Data Siloes! - The Case for a Chief Data Officer

Our approaches to serving customers have become so disconnected that it’s stunning. There’s a real opportunity for companies to gain a competitive advantage by...

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Customer Service

Now Live: Answer Versioning for the Oracle Service Cloud Knowledge Foundation!

The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature...

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Customer Success Stories

How One Trucking Co Uses SmarterCX to Drive to Digital and More News

Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Another #OSvC #custsuccess! #Oracle #PlatinumPartner In...

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CX News & Events

Two Days Left to Submit a Nomination for a Markie Award!

Oracle Commerce customers have just two days left to enter to win a prestigious Markie Award which honors excellence in marketing and commerce! This year, The...

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Customer Experience Strategy

Avoid Commerce Paralysis by 1000 RFP Questions!

5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through...

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CPQ

Oracle Named a Leader in First Gartner CPQ Magic Quadrant

Gartner Recognizes Oracle’s Ability to Execute and Completeness of Vision By Chris Haussler, Sr. Principal Product Manager, Oracle Gartner has named Oracle a...

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CX News & Events

3 Reasons to Attend Modern Customer Experience 2018 in Chicago

"Customer service is not a department, it's an attitude!" - Unknown Calling all Customer Service professionals! Oracle is once again bringing our tribe together...

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Customer Service

Your Front Row Seat to Next Generation Service at Modern Customer Experience 2018

Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern...

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CX News & Events

Make Your Sales Experiences Legendary at Modern Customer Experience 2018

From April 10-12th, thousands of sales professionals will descend upon Chicago for Modern Customer Experience 2018. This is a once-a-year opportunity to sharpen...

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CX News & Events

Join Commerce Professionals on the Path to Digital Transformation at Modern Customer Experience 2018

This April, join thousands of executives, business leaders, and technologists in Chicago for Modern Customer Experience 2018. Network with your peers–Commerce...

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CPQ

Oracle Recognized as Magic Quadrant Leader for CPQ and Other News

Enjoy our weekly round-up of top news stories across the CX landscape. Top CX Social Content: Brands love #OracleCX Suite because they can scale better #CX w/less...

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Customer Experience Strategy

3 Main Challenges to Make AI Part of your Digital Transformation

Mark de Groot, Digital CX Evangelist at Oracle I meet with hundreds of customers a year and I’ve only seen very early stages of Artificial Intelligence (AI)...

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Customer Experience Strategy

Drive Incremental Revenue with Account Based Marketing

Mark Tarro, Solutions Engineer, Oracle A few years ago, I tried to win the first round in my fantasy baseball league’s playoffs. I sought any advice I could get...

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Customer Service

IoT is Radically Changing Customer Service

Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The Internet of Things (or IoT) isn’t just a buzzword anymore. The technology has evolved...

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Customer Experience Strategy

5 Steps to Help You Build the Best Loyalty Program

By: Christiane Soto, Sr. Content Marketing Specialist - SMB How many loyalty cards do you have? That question caused me to undertake a task I’ve been dreading. I...

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Customer Experience Strategy

Online Shopping in a World of Organic Channels

By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The concept of Customer Relationship Management (CRM) is being replaced by the Customer...

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Customer Service

Commerce Experiences and Service Experiences: Two Sides of the Same Coin

Digital commerce and customer experiences go hand-in-hand.  To meet growing customer expectations, commerce and service professionals have to offer modern,...

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Customer Experience Strategy

Commerce and Service are Two Sides of the Same Customer Experience Coin

By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud Digital commerce and customer service go hand-in-hand. To meet growing customer...

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Customer Experience Strategy

Transform Customer Experience in an Omnichannel World

Mark de Groot, Digital CX Evangelist at Oracle Today’s digitally savvy customers engage and transact with businesses in many ways – direct, in-store, through...

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Customer Experience Strategy

Understanding How Oracle CX Cloud Suite Can Help You Prepare for GDPR

What is the General Data Protection Regulation (GDPR)? The European Union (EU) introduced its data protection standard 20 years ago through the Data Protection...

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Customer Experience Technology

Get to Know: Bluecore and Using Data Science to Drive Commerce Personalization

The pressure of the holidays on commerce merchants to reach the widest audience possible can result in failed targeting and segmentation plans, an increase in...

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Customer Experience Technology

5 Ways to Drive B2B Growth With Digital Commerce

Ask any executive about their priorities and “growth” will be at the top of their list.   CEOs expect not just business-as-usual growth but disruptive growth.  ...

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Customer Experience Strategy

2017 Holiday Shopping Results: eCommerce is a Boon to Retail on the Biggest Shopping Days of the Year

The biggest shopping days of the year are behind us. The $79 InstantPot, AncestryDNA kit, and AirPods were big winners – but so are the retailers who balanced...

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Customer Service

Four Customer Stories Worth Binge-Watching

I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear...

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Customer Experience Technology

Four Customer Stories Worth Binge-Watching

By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud I love customer stories. While all organizations face similar customer experience...

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CPQ

Your ERP Needs a Makeover

By Andy Pieroux, Founder and Managing Director of Walpole Partnership Ltd. The first time I ever saw an Enterprise Resource Planning (ERP) system, it was the...

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Customer Service

Oracle is Recognized as a Leader for Field Service Management

by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management...

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Customer Experience Strategy

3 Holiday Trends That Will Drive Year-Round Retail Practices

There’s nothing like a little pressure to drive prioritization. In retail, that driver is called Holiday. What’s different about this holiday season is the state...

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Customer Experience Technology

3 Reasons Oracle Commerce Cloud Should Top Ecommerce Pros Wish Lists

By Bob Meixner, Senior Commerce Product Strategist, Oracle The holiday season is a busy time of year for consumers and eCommerce leaders alike. While shoppers...

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Customer Service

Oracle Service Cloud Empowers Industry-Leading Digital Customer Experiences

In a digital era defined by empowered consumers and buyers, your company can no longer compete on price, product, or service alone. Instead, you must...

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Customer Experience Technology

Why Oracle is the Most Adopted CRM System

By Nish Veer, Cloud Technology Sales, Marketing and Social Media Specialist, Oracle Having spent the last 15 years of my professional life working on ‘best of...

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CPQ

Salesforce Customers: Oracle CPQ Has Your Back…and Now, Your New UI

By Dylan Conley, Senior Manager, Software Development, Oracle The Oracle CPQ Adapter for Salesforce Lightning enables industry-leading CPQ in a seamless native...

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Customer Service

The City of Fort Wayne Wins Constellation SuperNova Award for Next Generation Customer Experience

Hats off to The City of Fort Wayne! Last week, Constellation Research recognized forward-thinking leaders for their implementation of emerging technologies that...

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Ask the Experts

What is So Scary About Customer Service?

Boo! What goes bump in the night at your contact center? What ghost haunts your support team? Our Oracle Service Cloud Product Management Team is a big fan...

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Customer Experience Strategy

Great CX Starts at Home

Oracle Customers Share CX Expertise at Open World 2017 Earlier this month, I attended Oracle Open World in San Francisco with a particular mission - to get...

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CX News & Events

Mark Your Calendars for Modern Customer Experience 2018!

Modern Customer Experience 2018 is heading to Chicago, April 10-12, 2018. Get updates and early bird discounts delivered to your inbox by filling out this form....

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Customer Experience Strategy

Your Customers Aren't Impressed With Their Digital Experiences

By Mark de Groot, Digital CX Evangelist at Oracle Meeting and exceeding customer expectations is a critical factor in improving the customer experience. Those...

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Customer Experience Technology

Ecommerce ERP Integration Best Practices with Commerce Cloud

One of the top questions we get around Oracle Commerce Cloud is, “Can you integrate with “X” ERP system?” The short answer is Oracle Commerce Cloud is agnostic...

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Customer Experience Technology

Retail Chatbots: Get to Know RooBot and Why Everyone's Talking about AI

Chatbots are a hot topic right now because they represent such a significant opportunity. Six of the top ten most used apps globally are messaging apps with...

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Customer Experience Strategy

Five Reasons Why Oracle Smarter CX Cloud Suite Helps Business Digital Transformation

Business leaders realize that customer experience (CX) is the defining strategic imperative to delight customers, compete and win in the modern digital age as...

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Ask the Experts

Oracle Receives Highest Score in Current Offering in The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

The era of customer-defined experiences is upon us. Today's consumers demand seamless, personalized, and immediate response to their questions and service...

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Customer Experience Technology

Is My B2B Business Ready for Oracle Commerce Cloud?

Viewpoints from a 15-year Commerce Veteran, Austin Lowry, TAISTech.com In mid-2015 Oracle announced a new cloud offering, Oracle Commerce Cloud. At the time of...

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CX News & Events

Adaptive Intelligence Takes Center Stage at OpenWorld 2017

Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our...

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Customer Experience Strategy

The 5 Steps of Digital Transformation

By Mark de Groot, Digital CX Evangelist at Oracle An efficient and pragmatic approach you should try to drive your company’s digital future. We’re all more than...

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Customer Experience Strategy

3 Reasons Why Customer Data is Saving the Loyalty Program

It’s time to rethink the carrot and stick approach to customer loyalty. There are few things more satisfying than an unexpected upgrade. Like booking the...

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CX News & Events

CX Sales at Oracle OpenWorld 2017

Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to...

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Customer Experience Strategy

4 Important Consumer Trends in the Retail ‘Life-Style’ Economy

Today’s consumers have fundamental needs that significantly impact their purchase decisions. Your offerings must match those needs to remain competitive. This...

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Customer Experience Strategy

The Three Pillars of Great Customer Service

By Daryn Mason, CX Evangelist, Oracle UK It’s been a tough year for airlines. Both major carriers and low cost players have endured a wave of bad press...

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Customer Service

Has Next-Gen Service Hit the Contact Center?

Customer experience professionals are inundated with talk of the latest technologies that will transform service operations. From automation and IoT to chatbots...

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Customer Experience Technology

Gartner Names Oracle a Leader in SFA Technology

A new report from Gartner positions Oracle in the Leaders Quadrant of its “Gartner Magic Quadrant for Sales Force Automation 2017.” To get a copy of the report, ...

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Customer Service

Streamline Customer Service Experiences with Oracle Service Cloud's August 2017 Release

The new features and enhancements of the August 2017 Release empower Oracle Service Cloud and Oracle Field Service Cloud customers to streamline and simplify...

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Oracle

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