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Tips from Customer Experience Experts and Other CX News You Can Use

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Named a Leader Again in Gartner's 2018...

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Customer Experience Technology

Oracle Named a Leader Again in Gartner’s 2018 Magic Quadrant for Sales Force Automation

By Fortune Alexander, Sr. Director, CX Product Strategy, Oracle  Gartner has just named Oracle a Leader once again in its newly published 2018 Magic Quadrant...

CX News & Events

Three Reasons CX Initiatives Are Failing and Other CX News You Can Use

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Yamaha Revs Up Digital Strategy In Race For...

CPQ

Learn Lessons From 4 CPQ Projects That Failed

By Graham McInnes, Sr. Principal Product Manager, Oracle As a leading vendor of configure, price and quote solutions, we at Oracle see several constants in the...

CX News & Events

Innovative B2B Marketing Strategies and Other CX News You Can Use

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Mack Trucks Proves B2B Doesn’t Have To Be...

Customer Experience Strategy

42 Simple Rules to Offer the Worst Possible CX

There is plenty of best practices on how to deliver an outstanding Customer Experience. Your regular CX, CRM and Contact Center blogs, magazines and other...

CX News & Events

Mobile Phone Consumers Demand a Better CX and Other CX News You Can Use

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Oracle Responsys Introduces SMS Public...

CX News & Events

Influencers Make a Big Impact on Digital Marketing and Other CX News You Can Use

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.   Oracle CX in the News: Forward-Thinking B2B Marketers Partner with...

Customer Success Stories

Juniper Networks Make the Complex Simple with Oracle CX

By Graham McInnes, Sr. Principal Product manager, Oracle Juniper Networks is committed to making the complex simple, even when that involves working with some...

CX News & Events

Brands Look Ahead to Holiday Sales and Other CX News You Can Use

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape. Oracle CX in the News: Worldwide Customer Service Takes Cultural...

CX News & Events

Mobile Is Taking Over the Customer Journey - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: .@YamahaMotorUSA is using emerging technologies like #AR and...

Customer Service

Your Customer Engagement Center Needs More Than Just Traditional CRM

Once upon a time, assisted service ruled the world. Customers with questions called the contact center where customer service representatives relied on CRM...

Customer Experience Strategy

Oracle and IDC Webcast - The Future of Customer Experience for Telcos

I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”.  Two experts in this field, Andy...

CX News & Events

Great Customer Journeys Begin with the Right Tools - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: . @ESET ‏ swiftly grows pipeline with data segmentation...

Customer Experience Strategy

5 Ways to Make Customer Experience Your Brand

Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers...

Oracle Commerce Leads Again in Gartner 2018 Magic Quadrant for Digital Commerce

Oracle Commerce Leads Again in Gartner 2018 Magic Quadrant for Digital Commerce By Katrina Gosek According to Gartner, leaders in digital commerce execute...

Customer Experience Technology

What is Headless Commerce?

Original post here by Gary Kirschner, Senior Director, Product Management, Oracle One of the biggest topics in digital commerce technology is using a headless...

CX News & Events

AI for Customer Service at the Peril of Personal Relations - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #Oracle is named a leader in the June 2018 @Gartner_Inc...

CX News & Events

Early Bird Discount Ends June 14: Upcoming Oracle Commerce User Group Conference

After a successful inaugural year in 2017, Pipeline Pros, the official user group for Oracle Commerce—run by customers for customers—is back this year with its...

Customer Experience Strategy

3 Key Strategies to Deliver Modern Customer Experiences

“We aim to put the customer at the center of everything we do.” Apple CEO Tim Cook’s words echoed throughout the company’s 2018 Worldwide Developer’s...

CX News & Events

How AI Might Create More, Not Less, Work Opportunity - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Time to transform your #lifestyle & be #innovative! @jwartgow...

Customer Experience Strategy

Winning the Consumer Goods and Retail Digital Revolution

Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as...

Customer Experience Strategy

Data Centers on Wheels – Monetize the Digitization of the Automobile Industry

Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and...

Customer Experience Strategy

Customer Experience is the Last Competitive Advantage in a Mobile World

David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from...

Ask the Experts

Innovation, Ideas and Service Experiences - Part 2 of an Interview with Jeff Wartgow

I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Here is part two of our discussion.   Jeff and I...

Ask the Experts

Innovation, Knowledge and Organic Service Channels - an Interview with Jeff Wartgow

Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a...

CX News & Events

How to Provide a Seamless Service Experience - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #IoT with @OracleServCloud will help your business perform...

Customer Service

Albuquerque is a City at the Frontier of CX Innovation

When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started...

CX News & Events

How AI Is Helping Improve Employee Experiences - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Hear how @LinkedIn innovated w/ @OracleServCloud to monitor...

CPQ

CPQ Visualizations Improve the Selling Process

Graham McInnes, Senior Principle Product Manager, Oracle One of the most fundamental sales challenges is to accurately communicate complex product information...

Customer Experience Technology

Introducing Oracle CX Audience

Gabrielle Tao, VP Product Management, Oracle Marketers want to connect data and intelligence in order to provide great experiences for their customers. But,...

Customer Experience Strategy

CPQ is an Auditor’s Best Friend

By Andy Pieroux, Founder and Managing Director of Walpole Partnership Ltd.   One of the reasons many companies invest in a Configure, Price and Quote (CPQ)...

CX News & Events

Modern Customer Experience 2018 was Legendary

During his keynote at Modern Customer Experience 2018, Des Cahill, Head CX Evangelist, stated that CX should stand for Continuous Experimentation. He encouraged...

CX News & Events

The Future of Customer Experience - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Bring a touch of genius to your audiences with #AI, A/B...

Customer Experience Technology

Make AI Collaboration Your Next B2B Marketing Move

Mark Tarro, Senior Solutions Engineer, Oracle One of the first AI case studies most people are familiar with is the Gary Kasparov vs Deep Blue chess match....

CX News & Events

Oracle Expands Marketing Cloud Integrations - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #OracleCX Cloud for #Commerce was highlighted as the most...

CPQ

Outstanding Oracle CPQ Customers Honored at Modern Customer Experience 2018

Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this...

CX News & Events

AI Can Be Harnessed To Change World of Marketing - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #Oracle Celebrates #CX Legends at #ModernCX! Congrats to our...

CPQ

Modern Customer Experience 2018 - Who Was that Caped CPQ Crusader?

Chris Haussler, Senior Principal Product Manager, Oracle The heart of this year’s Modern Customer Experience had to be our superhero customers. Over 4,400 CX...

Customer Experience Strategy

AI and CX: Why 2018 is the Right Time to Leverage Artificial Intelligence

Make no mistake. AI has become the cornerstone of innovation. Gartner suggests the business value of AI will reach $1.2 Trillion in 2018, with CX representing...

CX News & Events

Oracle Loyalty Shines at Modern Customer Experience 2018

Tasnia Khan, Product Strategist, Oracle CX Thousands of customer experience professionals congregated in Chicago earlier this month for the Modern Customer...

CX News & Events

Oracle OpenWorld Registration is Now Open - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: . @Oraclemktgcloud takes one of the top spots in...

Customer Success Stories

Oracle Celebrates CX Legends at Modern Customer Experience

Beth Renstrom, Product Manager, Customer Advocacy During the Modern Customer Experience 2018 event in Chicago, Oracle hosted an exclusive gala to recognize the...

CX News & Events

How to Be the Next Big Thing in Commerce – A Recap of Modern Customer Experience 2018

Modern Customer Experience connects attendees with industry and product experts to give them the information and tools they need to take their businesses to the...

Customer Service

Get to Know: OpenMethods and How to Immediately Generate Savings from your Call Center

OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with...

CX News & Events

Oracle's Modern CX Conference Provides Plenty of Lessons - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Missed #FieldServiceUSA? No worries, learn ways to empower...

Customer Experience Strategy

5 Steps to GDPR Compliance - It’s Not Too Late to Prepare

Mark de Groot, Marketing Director, EMEA CX, Marketing Apps & CRM, Oracle GDPR is just around the corner, but it’s not too late to take control of your data and...

Customer Experience Strategy

Telcos are Fixing Customer Experience While Their Customers Continue to Diversify

Andy Hicks, Research Director, EMEA Telco 2025, IDC In the research we've been doing on customer experience in telcos (including the materials we have produced...

Customer Service

Prepare for the Future of Digital Field Service

Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build...

CX News & Events

Oracle CX Cloud Suite Brings Together the Most Comprehensive Selection of Apps - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #OracleCX Cloud Suite empowers #marketing, #commerce, #sales...

Customer Experience Technology

Supercharge Your CX with Oracle Self-Service Integration Cloud Service

By Vika Mlonchina, Product Marketing Manager, Oracle As Shashi Seth, SVP, Oracle Marketing Cloud, outlined during his keynote at Modern Customer Experience...

CX News & Events

News from Day 2 of Modern CX 2018: Oracle Empowers CX Professionals to Embrace Innovation

In his keynote at Modern Customer Experience 2018, Shashi Seth, SVP, Oracle Marketing Cloud, outlined Oracle’s commitment to rapidly innovating its CX tools,...

CX News & Events

Oracle Announces New Products and Solution Enhancements at Modern Customer Experience 2018

As consumer expectations continue to outpace customer experiences, CX professionals are faced with the reality of trying to keep up. And while the challenges...

CX News & Events

What an Impressive Lineup of Speakers Set to Take the Stage at Modern CX - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: Learn about  @jaybaer journey to #tech entrepreneurship, and...

CX News & Events

Attend Modern CX 2018 and See Weezer!

It’s hard to believe that nearly 25 years have passed since Weezer’s MTV smash staple “Buddy Holly” came out, so here’s the Happy Days-inspired video that may...

CX News & Events

Get to Know: Duel and Increasing Conversion Rate through Customer Advocacy

    As many marketers and etailers know, we have moved beyond the traditional purchase funnel. Evidence of this includes the impact of customer advocacy and...

CX News & Events

Brands Need to Embrace AI to Remain Relevant With Ever-Changing Consumers - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: You still have time! Get $600 off the onsite price of...

Customer Experience Strategy

GDPR is an Opportunity, Not a Chore

Roberto Negro, EMEA CX Solution Lead for Data Management and GDPR, Oracle When many people think of data-driven businesses, the temptation may be to think of...

CX News & Events

Become a CX Hero at Modern Customer Experience 2018

Molly Ambrogi Yanson, Sr. Product Manager, Oracle Doing hero work but missing the cape? Become a CX Hero. You may be disguised as a professional, but we know...

Customer Experience Strategy

5 Steps Telecoms Can Take to Compete in the Fast Changing World of Digital Services

Ulrich Schell, VP Industry Solutions Group (ISG), Communications Industry, at Oracle With connectivity becoming crucial and commoditized, the telecommunications...

Customer Experience Strategy

Upcoming Webinar: The 3 Keys to Digital Transformation with Master Lock and Oracle

Join Oracle and Master Lock for a free webinar, The 3 Keys to Digital Transformation. Learn how Master Lock overcame challenges with multiple CRM systems,...

CX News & Events

The 2018 CRM Service Leaders - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: #Oracle takes the top spot in 2018 #CRM Service Leaders:...

Customer Success Stories

Oracle Announces the 2018 CX Excellence Awards Finalists

Beth Renstrom, Product Manager, Customer Advocacy Ordinary customer experiences don’t cut it anymore. Top brands, like the ones chosen below, stand out from the...

Customer Experience Technology

Get to Know: AddShoppers and How to Build Brand Influencers

  Not only does Oracle Commerce Cloud empower business users to grow their brand through a world class platform, but it also connects you with world class...

What are the Biggest Myths about Digital Transformation - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.     Oracle CX Social Content: 1. Get advice from industry experts on busting the biggest...

CX News & Events

The Biggest Opportunity for Brands Attending ShopTalk 2018

This year’s ShopTalk in Las Vegas, March 18-21, promises to be a great event with impressive Oracle customer speakers and industry leaders alike. Conversations...

Exclusive Offer for Oracle Commerce Cloud Customers - Get a Complimentary Membership to Our New User Group!

  Last year, the Oracle Commerce customer and partner community created a new, non-profit user group called Pipeline Pros, run by customers for customers, with...

CX News & Events

Oracle to Honor CX Excellence at Modern Customer Experience 2018

By Beth Renstrom, Senior Principal Product Manager Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious...

Customer Success Stories

Oracle to Honor CX Excellence at Modern Customer Experience 2018

Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious awards across the Sales Cloud, CPQ Cloud, and Service...

Customer Experience Strategy

Overview for OCC Customers - Preparing Your Commerce Cloud Sites for GDPR

  Introduction Merchants serving webstores to shoppers in the European Union (EU) and collecting their data must comply with European Union General Data...

CX News & Events

Securitas Direct Increased Productivity and Significantly Improved CX - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.   Oracle CX Social Content: New keynote speakers have been added to the #ModernCX agenda!...

Customer Experience Strategy

5 Ways to Give Consumers a Worthy In-Store Experience

Graham Soult, Retail analyst and Founder, CannyInsights.com Many retail industry watchers have heralded the death of the high street at the hands of a booming...

Customer Experience Strategy

5 Ways Oracle Commerce Cloud Powers Innovation

“Innovation is key. Only those who have the agility to change with the market and innovate quickly will survive.”   Robert T. Kiyosaki Top of Form Technology is...

CX News & Events

Boost Your Career and Deliver Legendary CX with Pre-Conference Education

Erica Anderson, Senior Product Manager Boost Your Career and Deliver Legendary CX with Pre-Conference Education Back by popular demand, Pre-Conference Education...

Ask the Experts

Boost Your Career: Learn How to Deliver Legendary Service Experiences with Pre-Conference Education

Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud...

CX News & Events

How AI Can Transform Customer Engagement and Sales - and Other News

Enjoy our weekly round-up of top news stories across the CX landscape. .@OracleServCloud announces the next season of #AsktheExpertsWebinars. Come join us for a...

CX News & Events

Boost Your Career and Deliver Legendary Commerce Experiences with Pre-Conference Education

Back by popular demand, Pre-Conference Education returns to Modern Customer Experience 2018 with an expanded curriculum that now includes Oracle Commerce Cloud...

Customer Experience Strategy

Consumer Loyalty - 5 Ways to Make Your Customers Fall in Love With You

Tasnia Khan, Product Strategist, Oracle CX Today’s empowered consumers have never had easier access to information, but also have never been harder to reach....

Customer Experience Strategy

Mobilize Your Field Service with a Strategic Cloud Approach

Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the...

CX News & Events

CX is King: Why CRM is Not Good Enough and Other News

Enjoy our weekly round-up of top news stories across the CX landscape.     Check out 5 reasons to attend @Oracle's #ModernCX from April 10-12 in Chicago...

Customer Experience Technology

Upcoming Webinar: AI and the Future Role of the Salesperson

Join us for our upcoming free webinar: AI and the Future Role of the Salesperson with Oracle's Madhukar Kumar.  Register Today >   "Always Be Closing" is no...

Customer Experience Strategy

Tear Down These Data Siloes! - The Case for a Chief Data Officer

Our approaches to serving customers have become so disconnected that it’s stunning. There’s a real opportunity for companies to gain a competitive advantage by...

Customer Service

Now Live: Answer Versioning for the Oracle Service Cloud Knowledge Foundation!

The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature...

Customer Success Stories

How One Trucking Co Uses SmarterCX to Drive to Digital and More News

Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Another #OSvC #custsuccess! #Oracle #PlatinumPartner In Motion...

CX News & Events

Two Days Left to Submit a Nomination for a Markie Award!

Oracle Commerce customers have just two days left to enter to win a prestigious Markie Award which honors excellence in marketing and commerce! This year, The...

Customer Experience Strategy

Avoid Commerce Paralysis by 1000 RFP Questions!

5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through...

CPQ

Oracle Named a Leader in First Gartner CPQ Magic Quadrant

Gartner Recognizes Oracle’s Ability to Execute and Completeness of Vision By Chris Haussler, Sr. Principal Product Manager, Oracle Gartner has named Oracle a...

CX News & Events

3 Reasons to Attend Modern Customer Experience 2018 in Chicago

"Customer service is not a department, it's an attitude!" - Unknown Calling all Customer Service professionals! Oracle is once again bringing our tribe together...

Customer Service

Your Front Row Seat to Next Generation Service at Modern Customer Experience 2018

Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for...

CX News & Events

Make Your Sales Experiences Legendary at Modern Customer Experience 2018

From April 10-12th, thousands of sales professionals will descend upon Chicago for Modern Customer Experience 2018. This is a once-a-year opportunity to sharpen...

CX News & Events

Join Commerce Professionals on the Path to Digital Transformation at Modern Customer Experience 2018

This April, join thousands of executives, business leaders, and technologists in Chicago for Modern Customer Experience 2018. Network with your peers–Commerce...

CPQ

Oracle Recognized as Magic Quadrant Leader for CPQ and Other News

Enjoy our weekly round-up of top news stories across the CX landscape. Top CX Social Content: Brands love #OracleCX Suite because they can scale better #CX...

Customer Experience Strategy

3 Main Challenges to Make AI Part of your Digital Transformation

Mark de Groot, Digital CX Evangelist at Oracle I meet with hundreds of customers a year and I’ve only seen very early stages of Artificial Intelligence (AI)...

Customer Experience Strategy

Drive Incremental Revenue with Account Based Marketing

Mark Tarro, Solutions Engineer, Oracle A few years ago, I tried to win the first round in my fantasy baseball league’s playoffs. I sought any advice I could get...

Customer Service

IoT is Radically Changing Customer Service

Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The Internet of Things (or IoT) isn’t just a buzzword anymore. The technology has evolved...

Customer Experience Strategy

5 Steps to Help You Build the Best Loyalty Program

By: Christiane Soto, Sr. Content Marketing Specialist - SMB How many loyalty cards do you have? That question caused me to undertake a task I’ve been dreading....

Customer Experience Strategy

Online Shopping in a World of Organic Channels

By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The concept of Customer Relationship Management (CRM) is being replaced by the Customer...

Customer Service

Commerce Experiences and Service Experiences: Two Sides of the Same Coin

Digital commerce and customer experiences go hand-in-hand.  To meet growing customer expectations, commerce and service professionals have to offer modern,...

Customer Experience Strategy

Commerce and Service are Two Sides of the Same Customer Experience Coin

By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud Digital commerce and customer service go hand-in-hand. To meet growing customer...

Customer Experience Strategy

Transform Customer Experience in an Omnichannel World

Mark de Groot, Digital CX Evangelist at Oracle Today’s digitally savvy customers engage and transact with businesses in many ways – direct, in-store, through...

Oracle

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