Get Excited for Oracle OpenWorld 2016 with Oracle Service Cloud!

Check out why you absolutely cannot miss this year’s Oracle OpenWorld event. Get the Keys to Drive Service for the Next GenerationThere’s been a lot of talk in the customer service space around “Service for the Next Generation” – but, what does it mean and what is theroadmap to success? Join Jeff Wartgow, Product Management, Oracle Service Cloud, as he outlines the modern customer journey.  See what the future of customer service looks like, including the growthof organic...

Wednesday, August 10, 2016 | Service | Read More

Investing in Mobile Apps? Help Your Customers Use Them!

By Michelle Brusyo, Senior Product Manager, Oracle Service Cloud Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help while using your app? Depending on the device, screen size, resolution, region, app version (or dozens of other factors), your app may appear or function differently from customer-to-customer. Coupled with the fast...

Wednesday, August 3, 2016 | Service | Read More

How Toshiba Medical Systems Europe reinvents their Service Experience to bring innovation to life!

By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their first-ever ultrasound scan. They are very anxious to finally see the new life they’re bearing and hear its heartbeat for the first time. But, they are also a bit nervous since they want to be sure that all vitals are good. And then imagine the deception and anxiety when they arrive to the hospital, onlyto hear the...

Friday, July 22, 2016 | Service | Read More

Pella Teams with Oracle on Customer Service Strategy

Celebrating its 90th anniversary, Pella Corporation, one of North America’s leading manufacturers of windows and doors, continues to innovate its customer service strategy with flexible technology solutions and a holistic, 360-degree view of not only direct customers, but sales branches as well as field service operations.  Teaming up with Oracle Service Cloud has enabled Pell to deliver consistent, high-quality customer service experiences no matter how they engage– whether...

Friday, June 24, 2016 | Service | Read More

CRM Evolution 2016 Highlights

By Anna Sabryan, product manager, Oracle Service Cloud The Oracle Service Cloud team just got back from one of the leading customer centric events of the year, CRM Evolution 2016.  It was exciting to hear first hand from the impressive lineup of speakers and global industry experts including Paul Greenberg, The 56 Group, Esteban Kolsky, ThinkJar, Brian Solis, Altimeter Group, and Denis Pombriant, Beagle Research.  Also glean insights from leading Forrester analysts Kate...

Friday, June 17, 2016 | Service | Read More

Using Technology to Deliver Connected Service Experiences

By Shon Wedde, Senior Director, Product Management, Oracle Service Cloud We live in a time of rapid growth in social media, messaging services, and mobile technology. Our adoption of these technologies has resulted in a consumer-driven transformation in the way businesses engage with consumers. As each technology emerges, businesses have quickly moved to support the demand for new communication channels across their self-service andassisted-service engagement offerings. The...

Monday, June 13, 2016 | Service | Read More
 

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