As enterprise software leaders, we often ask our customers to trust us—to take the leap with new innovations, modernize legacy systems, and embrace the future. But true leadership means holding ourselves to that same standard. That’s why I’m excited to share a major milestone: As of November 2024, support for Oracle Cloud customers is now powered by My Oracle Support (MOS), built on Oracle Fusion Service.
This isn’t just a platform migration. It’s a bold signal of confidence in the very technology we deliver to the world. For years, MOS has been the backbone of Oracle’s customer support, relied upon daily by thousands of users across hundreds of products. By modernizing MOS with Fusion Service, we are proving—in real time—that our solution can meet the scale, complexity, and demands of one of the world’s largest and most diverse technology ecosystems.
Why this matters
- Proof through practice: If Fusion Service can power Oracle’s global support organization—supporting hundreds of enterprise-class products and over 30,000 daily users, it can power any enterprise.
- AI-driven future of service: Embedded AI agents, recommendations, AI workflow, and the Redwood user experience help guide customers and agents to faster resolutions, smarter insights, and more personalized service.
- Scale with confidence: Fusion Service isn’t theory—it’s delivering mission-critical support, today, at Oracle scale.
This is more than an upgrade. It’s a benchmark for what modern service operations should look like: automated, AI-powered, unified, and future-ready.
A signal to the industry
Customers want more than technology—they want proof points. They want to know that when they choose a platform, it has been tested at scale, in environments as complex as their own. By moving MOS to Fusion Service, Oracle is not only improving its own operations but also setting a new bar for enterprise service innovation.
We’re not asking you to take our word for it. We’re showing you what’s possible.
See it for yourself
Reach out to me for real examples of how Fusion Service is redefining customer support.
Because the future of service isn’t coming someday—it’s here, and we’re running on it.