When companies talk about digital transformation, they often focus on sales systems or finance platforms. But in industries where revenue is earned in the field, true transformation happens where technicians, customers, and operations meet.
That was the heart of our recent webinar with APi Group, a global leader in fire and life safety, electronic security, elevator, and specialty services. With more than 29,000 employees across 20+ countries and $7 billion in revenue, APi Group is executing an ambitious growth strategy: $10 billion in revenue, 16% EBITDA, and 60% of revenue from services by 2028. Achieving that scale requires more than growth. It requires a connected operating model.
Why APi Group Chose a Unified Platform
As Ashley Shawler, who leads inspections and service transformation at APi Group, explained, the company knew it couldn’t reach those goals with disconnected systems.
APi Group operates through hundreds of independently run businesses. That decentralized model drives local responsiveness, but it also created inconsistent processes, fragmented data, and manual work across quoting, scheduling, billing, and revenue recognition.
Rather than adopt another point solution, APi Group selected Oracle Fusion Cloud, including Configure Price Quote (CPQ), Service, Field Service, ERP, and HCM, to connect the full lifecycle of work from opportunity to invoice. The goal was simple but powerful: one customer record, one schedule, and one source of truth across the enterprise.
That end-to-end visibility allows sales to quote with operational accuracy, field teams to work from live schedules and asset data, and finance to trust what’s being billed and recognized.
Why Data Comes First for AI
Rajesh Bhat, who leads AI and innovation at APi Group, made it clear that AI only works when it’s built on the right foundation, saying, “When systems are disconnected, most of your time is spent reconciling data instead of improving the business. And when it’s hard to see, it’s harder to improve.”
That’s why APi Group is standardizing data across Oracle ERP, Field Service, and master data management. With consistent, trusted data, AI can be embedded directly into workflows, where field leaders, schedulers, and finance teams actually work, rather than sitting in disconnected tools.
Looking ahead, Rajesh sees AI driving forecasting, scheduling, and customer engagement, moving APi Group from reactive operations to proactive, insight-driven decision-making.
From Inspection to Cash, Finally Connected
One of the biggest breakthroughs will come in the inspection-to-cash process. Before Oracle, field updates were often delayed or manually reentered across multiple systems, causing billing delays, errors, and margin leakage.
With Oracle, when a technician closes a work order, that data flows directly into billing and revenue recognition. Invoices can be generated almost immediately, based on accurate labor, materials, and contract terms. Master service agreements are enforced automatically, reducing disputes and improving compliance.
The result is faster cash flow, stronger margins, and far less administrative burden on both field and finance teams.
A Foundation for Long-Term Growth
For APi Group, this transformation is about more than technology. It’s about connecting people, processes, and data to deliver a better experience for customers and employees alike.
With Oracle Fusion, APi Group gains the visibility, consistency, and scale it needs to grow globally while preserving the local strength that made it successful in the first place.
And as AI becomes embedded into that unified platform, the company is well positioned to move from efficiency to innovation, driving smarter decisions, stronger customer relationships, and sustainable long-term growth.
Watch the On-Demand Recording
To hear the full conversation and dive deeper into APi Group’s transformation, watch the on-demand webinar.