Customer Experience Strategy

RightNow Road to Fusion: The Path to the Future of Customer Service

RightNow Road to Fusion: The Path to the Future of Customer Service

Kent Swartz 5 minute read
Oracle Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Oracle Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ ...

Ling Zhang 3 minute read
Rethinking Enterprise Software: From UI to Agents

Rethinking Enterprise Software: From UI to Agents

Kamyar Seradjfar 3 minute read
From Syntactic to Semantic: A New Era of AI-First Revenue Applications

From Syntactic to Semantic: A New Era of AI-First Revenue Applications

Kartik Raghavan 2 minute read
Designing for Delight in the Age of AI: Why Service Still Starts with Strategy

Designing for Delight in the Age of AI: Why Service Still Starts with ...

Brett Weigl 3 minute read
If AI Is the New Workforce, Who’s Managing It?

If AI Is the New Workforce, Who’s Managing It?

Brett Weigl 3 minute read
Proactive Knowledge: Using AI to Identify Gaps and Anticipate Needs

Proactive Knowledge: Using AI to Identify Gaps and Anticipate Needs

Jeff Elser 3 minute read
AI-Generated Answers: From Search Results to Conversational Solutions

AI-Generated Answers: From Search Results to Conversational Solutions

Jeff Elser 3 minute read
Semantic Search Unveiled: Beyond Keywords to True Understanding

Semantic Search Unveiled: Beyond Keywords to True Understanding

Jeff Elser 3 minute read
Knowledge-centered Service: Why AI is the Next Frontier for Knowledge Management

Knowledge-centered Service: Why AI is the Next Frontier for Knowledge ...

Jeff Elser 2 minute read
8 Reasons HR Leaders Choose Oracle Incentive Compensation Over SAP S/4HANA

8 Reasons HR Leaders Choose Oracle Incentive Compensation Over SAP ...

Laura-Elizabeth Ware 3 minute read
GenAI Without Context Is Just Guesswork: Why Enterprise Data is the Most Critical Variable for Generative AI Success

GenAI Without Context Is Just Guesswork: Why Enterprise Data is the ...

Michelle Brusyo 2 minute read
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