Understanding Support Windows for E-Business Suite Releases

[December 9, 2010 Update:  Your feedback led us to review this policy.  In response to your comments, we've made a number of important changes to relax these support policies.  These changes are published in Version 2 of the E-Business Suite Error Correction Support Policy released earlier this month.  For a summary of these changes, see this blog article.]

E-Business Suite support is governed by two interlocking support policies:   
  1. Oracle's Lifetime Support Policy
    Specifies support dates for major EBS release codelines (e.g. EBS 11.5.10.2, 12.0, 12.1) -- and by implication, the latest EBS patchset for a given codeline. The Lifetime Support Policy presents support definitions and dates for three different levels of support:  Premier, Extended, and Sustaining. 

  2. E-Business Suite Error Correction Support Policy (Note 1195034.1)
    Specifies support dates for EBS release update packs for a given EBS releases codeline covered by Premier Support.  Examples of EBS release update packs (RUPs) include EBS 12.0.2, 12.0.3, 12.0.4, 12.0.5, 12.0.6, 12.1.2, 12.1.3.  
Together, these two documents present actual support dates or formulas by which you can derive support dates.  The second document is new and introduces a new policy:  
Oracle Development provides bug fixes for the current EBS release update pack for 18 months after the next release update pack is released.  
This is called the grace period.  The grace period is designed to give you adequate time to upgrade to the latest EBS release update pack.

A RUP is supported for the duration of its 18 month grace period even if multiple new RUPs come out during that period.  The 18 month grace period will always be honoured for its full duration.
Translating support policies to support windows for specific EBS releases

If you read both documents and parse things out carefully, you can derive the following snapshot of current support dates for the following releases:
  • EBS 11.5.10.2
    This is the latest patchset on this EBS codeline, so the Lifetime Support Policy applies.
    Premier Support runs to November 30, 2010; Extended Support to November 30, 2013.
    Also remember that your EBS 11.5.10.2 environment must have a certain minimum level of patches to be eligible for Extended Support.

  • EBS 12.0.6
    This is the latest release update pack on the EBS 12.0 codeline, so the Lifetime Support Policy applies.
    Premier Support runs to January 30, 2012; Extended Support to January 30, 2015.

  • EBS 12.1.1
    This isn't the latest release update pack on the EBS 12.1 codeline, so the Error Correction Support Policy applies.  The grace period runs 18 months after the release date of EBS 12.1.2 in December 2009.  The grace period for EBS 12.1.1 is January 2010 to June 2011.  New bug fixes for EBS 12.1.1 are provided until June 2011.

  • EBS 12.1.2
    This isn't the latest release update pack on EBS 12.1 codeline, so the Error Correction Support Policy applies.  The grace period runs 18 months after the release date of EBS 12.1.3 in August 2010.  The grace period for EBS 12.1.2 is September 2010 to February 2012.  New bug fixes for EBS 12.1.2 are provided until February 2012.

  • EBS 12.1.3
    This is the latest release update pack on the EBS 12.1 codeline, so the Lifetime Support Policy applies.
    Premier Support runs to May 30, 2014; Extended Support to May 30, 2017.
Note that EBS 12.0.4 isn't listed above.  EBS 12.0.4 was supported for 18 months after EBS 12.0.6 was released in November 2008.  The grace period for 12.0.4 ran from December 2008 to May 2010 and is now concluded.  No new bug fixes for 12.0.4 are available now.

What about E-Business Suite technology stack components?

Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  If you're interested in learning more about the interlocking EBS+techstack component support windows, see these two articles:
Related Articles
Comments:

Hi Steve

Thank you this article.
It simply explains the complex Oracle support policy.

Regards
Shiva

Posted by Shiva Bildikar on October 14, 2010 at 10:18 PM PDT #

Steven,

Good posting. Hopefully, the non-tech folks will get a copy of it...:-)

Thanks!

John

Posted by John Stouffer on October 15, 2010 at 02:16 AM PDT #

Oracle change sa politique de support toujours sa faveur et jamains pour le client. C'est triste de constater cela. Avec une politique de support plus claire, les clients d'oracle pourrais mieux apprécier.
marie

Posted by Marie on October 16, 2010 at 01:06 AM PDT #

Salut, Marie,

Merci pour vos commentaires.

Cordiallement,
Steven

Posted by Steven Chan on October 16, 2010 at 03:45 AM PDT #

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