[Mar. 13, 2012 update: The Oracle Software Technical Support Policies document is now updated to reflect these fee waivers]
Extended Support fees for Oracle E-Business Suite Release 11i and 12.0 have been waived. These fee waivers cover the entire three-year Extended Support periods for both of these releases:
- EBS 11i Extended Support from November 1, 2010 to November 30, 2013
- EBS 12.0 Extended Support from February 1, 2012 – January 31, 2015
Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support coverage for EBS 11i and 12.0. Also remember that Extended Support fees are waived for the first year of EBS 12.1 Extended Support.
Where is this documented officially?
These Extended Support fee waivers are published here:
- Oracle Software Technical Support Policies (PDF, 133K)
Support dates for Premier and Extended Support for the E-Business Suite are published here on the Oracle Lifetime Support — Software Brochures site:
- Lifetime Support Policy: Oracle Applications (PDF, 895K)
Minimum patching baselines required
These fee waivers do not change the minimum patching baselines for each of these EBS Releases. For more details about those minimum baselines, see:
- EBS 12: E-Business Suite Error Correction Support Policy (Note 1195034.1)
- EBS 11i: Minimum Baseline Patch Requirements for Extended Support on Oracle E-Business Suite 11.5.10 (Note 883202.1)
Related Articles
- Reminder: Minimum Patching Baselines for E-Business Suite 11i Extended Support
- EBS 12.0 Minimum Baseline Required by Feb 2012 for Extended Support
- EBS 12.1 Extended Support Fees Waived for First Year