Reminder: Minimum Patching Baselines for E-Business Suite 11i Extended Support

[Editor: This article was originally published in January 2010.  Reposting this article in its entirety.]

Premier Support for Oracle E-Business Suite Release 11i ends in November 2010.  Extended Support begins when Premier Support ends.  Extended Support comes at an additional cost, but these are waived for Oracle E-Business Suite Release 11i through November 2011. I'm in EBS Development and not sales, so you should contact your Oracle account manager with questions about Extended Support costs. 

Here is a comparison of the different support levels:

A new set of minimum technical requirements for Apps 11i goes into effect when Extended Support begins in November 2010.  These new minimum baseline patch requirements are listed in:
What are the impacts of this new baseline?

As always, Oracle Support will assist with diagnosis, triage, and debugging of any issues that you report for your E-Business Suite environment.  You will continue to have access to any existing online support tools, knowledge base documentation, and pre-existing fixes.

If you report a new issue that requires a new bug fix, you should be aware that new patches will be released only for the new baseline patches listed in the Minimum Baseline Patch Requirements Note.  You should plan to apply the baseline patches (at minimum) listed in Note 883202.1 by November 2010 in order to receive any new bug fixes.

Minimum Baseline Patch Requirements
  • Oracle E-Business Suite Release 11.5.10 Consolidated Update 2 plus additional patches listed in Note 883202.1
  • ATG Rollup Patchset 6 (11i.ATG_PF.H.delta.6, Patch 5903765)
  • 10.2.0.4 Database or 11.1.0.7 Database
  • Forms6i Patchset 19 (version 6.0.8.28, Patch 6194129)
  • Oracle HTTP Server MLR Patchset 4393827
  • Sun Java Runtime Engine (JRE) 1.6.0_03 or higher
The baseline versions listed here (and in the Note) are current as of the document's release date but may change in the future.  Any changes will be communicated via Note 883202.1.  If you've found this article as the result of a web search, I would strongly encourage you to check the latest version of the Note for the current information.

What EBS 11i products are affected by this new baseline?

In addition to the major technology stack components shown above, Note 883202.1 contains additional minimum baseline requirements for:
  • Applications Technology
    • Common Applications Calendar
  • Contracts
    • Core Contracts
    • Procurement Contracts
    • Project Contracts
    • Sales Contracts
    • Service Contracts
  • Customer Data Management
    • Customers Online
    • Trading Community
  • Financials
    • Assets
    • iAssets
    • Advanced Collections
    • Bill Presentment Architecture
    • Cash Management
    • E-Business Tax
    • Financials for the Americas
    • Financials for Asia/Pacific
    • Financials Common Country
    • Financials for EMEA
    • Financials for India
    • Internet Expenses
    • Lease Management
    • Loans
    • Payables
    • Payments
    • Property Manager
    • Public Sector Budgeting
    • Public Sector Financials
    • Public Sector Financials (International)
    • Receivables
    • iReceivables
    • Treasury
    • U.S. Federal Financials
  • Human Resources
    • Advanced Benefits
    • Approvals Management
    • HR Intelligence
    • Human Resources
    • Labor Distribution
    • Learning Management
    • Payroll (All Localizations)
    • Payroll (International/Custom)
    • iRecruitment
    • Self-Service Human Resources
    • Time and Labor
    • US Federal Human Resources
  • Intelligence
    • Balanced Scorecard
    • E-Business Intelligence
  • Interaction Center
    • Customer Interaction History
  • Logistics
    • Inventory Management
    • Warehouse Management
  • Manufacturing
    • Cost Management
    • Quality
    • Supply Chain Globalization
    • Work in Process
  • Marketing and Sales
    • Incentive Compensation
    • Marketing
    • Partner Management
    • Quoting
    • Sales
    • Sales for Handheld
    • Sales Offline
    • Territory Management
    • Trade Management
  • Order Management
    • Advanced Pricing
    • Configurator
    • Order Capture
    • Order Management
  • Procurement
    • iProcurement
    • Purchasing
    • Sourcing
    • iSupplier Portal
    • Supplier Scheduling
  • Product Lifecycle Management
    • Advanced Product Catalog
    • Bills of Material
    • Document Management and Collaboration
    • Engineering
    • Item Master
  • Projects
    • Grants Accounting
    • Project Billing
    • Project Collaboration
    • Project Costing
    • Project Portfolio Analysis
    • Project Foundation
    • Project Resource Management
    • Projects
  • Service
    • Advanced Scheduler
    • Complex Maintenance, Repair & Overhaul
    • Customer Care
    • Depot Repair
    • Field Service
    • iSupport
    • Teleservice
  • Supply Chain Planning
    • Demand Planning
    • Production Scheduling
    • Strategic Network Optimization
Related Articles

Comments:

Hi Steven,

I have a question regarding the minimum baseline patches for HR.

Suppose a customer does not use HR, but it is installed as a shared product - to enable other EBS functionality. Because of this fact, the customer will almost certainly have never patched HR to anything higher than the base release level (11.5.10.2).

If that customer then hits a bug that seems to be related to the HR code - would it seem right for Oracle support to then advise that the customer needs to apply the latest (or whatever the minimum baseline batch level is) patch in order to get support / a fix for their issue?

It's seems fairly punitive considering that the customer would never (for perfectly good reasons) have had to patch HR - only to find they are then immediately outside of the baseline patch levels and so unable to get support.

Can you advise?

Thanks
Des

Posted by Des Collins on August 24, 2010 at 05:15 PM PDT #

Hi, Des,

I appreciate your concerns.

You need to apply the minimum patch levels for all shared products, too. From a technical perspective, all of our products move forward together since they're tested and certified together. For example, we do not test new 11.5.10 patches against, say, 11.5.2 shared product level code; new 11.5.10 patches are only tested against 11.5.10 environments.

Regards,
Steven

Posted by Steven Chan on August 25, 2010 at 01:04 AM PDT #

Steven,
Quick question - how about the server side java, any minimum version. I checked metalink note 300482.1, where java 5 is recommended.

We are still using Java 1.4 - and we can't request client to upgrade unless there is mandatory requirement.

Thanks

Posted by Shyam on August 31, 2010 at 11:36 PM PDT #

Shyam,

Server-side JDK support windows vary depending on your operating system. By default, we recommend JDK 1.6 on the server-side, but EBS will work with JDK 1.5 and 1.4 as well. Server performance and resource utilitization will be the most-efficient with JDK 1.6, but we do not currently specify a minimum required JDK level.

Regards,
Steven

Posted by Steven Chan on September 01, 2010 at 01:03 AM PDT #

Hello Steven,

Let me first thank you for your helpful Blog.

In addition to the methods mentioned in Note:443699.1, I have also used patchsets.sh script to get information about the different product installation status.
I still can NOT determine the installation status for some products like "Procurement Contacts - OKP" or "Credit Management - ARC " for instance.

I have got the idea that patchsets.sh output "Report_11i.txt" divides the instance products into 3 categories: Fully Installed, Shared, and Pseudo Products.

Can I say that: I should consider the products that are NOT included in "Report_11i.txt" to be NOT Installed, and, therefore, I do NOT have to apply their required patches?

Regards,
Murad

Posted by Mohamed Murad on September 05, 2010 at 01:15 AM PDT #

Hello, Mohamed,

Thanks for the feedback on our blog. Glad to hear that you've found it useful.

I'm afraid that I don't have much hands-on experience with patchsets.sh and can't comment authoritatively on this. Your best bet would be to log a formal Service Request via My Oracle Support (formerly Metalink) to get one of our specialists engaged.

Regards,
Steven

Posted by Steven Chan on September 07, 2010 at 01:52 AM PDT #

Hi Steven:
What is the minimum baseline patch level for FND?
From the patching document, for ATG it is mentioned as RUP6.
For FND, we checked with other EBS 11.5.10.2 customers. Many are now on ATG.RUP6 and FND.H
Oracle Support is telling us to patch to FND.I instead of FND.H
Please advice.
Thanks,
Mohan

Posted by Mohan Dutt on September 30, 2010 at 05:46 AM PDT #

Hi, Mohan,

As long as you've applied ATG RUP 6 or higher, your FND level should be fine as a minimum level to receive Extended Support. We've kept the required levels as low as possible to make it easy for customers to comply.

However, our standing recommendation is that you should apply the latest patchsets available. Remember that Note 883202.1 lists the bare *minimum* required to get support, but later patchsets are available and always recommended.

Regards,
Steven

Posted by Steven Chan on October 11, 2010 at 01:55 AM PDT #

Steven,

Concerning support, if we don't complete the upgrade to meet the minimum requirements by Dec 1st, will Oracle Support still work with with issues pertaining with the upgrade after the deadline? Or will they ignore calls for help because we are no longer supported?

Thanks,

Rene

Posted by Rene Lagace on October 29, 2010 at 04:02 AM PDT #

Rene,

We should define "support" very carefully. I find it more fruitful to discuss things in terms of concrete actions and access to materials.

Regardless of what patches you have installed, you are free to call Oracle Support to report an issue with your E-Business Suite environment. Oracle Support will generally assist with the triage and diagnosis of any reported issues. If they identify an existing patch for a reported issue, you will be able to download that patch. If they identify existing published workarounds or Notes that will be helpful, you will be able to access those published materials.

New patches will only be created for issues that can be reproduced on the Minimum Patching Baseline environment -- or possibly higher -- depending upon the issue reported.

Regards,
Steven

Posted by Steven Chan on October 29, 2010 at 09:41 AM PDT #

Steven,
I am exploring the options for extended support for EBS 11.5.10.

When you buy the EBS it comes shrink-wrapped with the Oracle Internet Application Server. Now since the EBS is according to Oracle terminology, practically unusable in its standard version, every Oracle customer will have modified a Form or Report here and there. Therefore you need to have additional IAS licenses.
All fine.

However, if I stay buy extended support for the EBS for 11.5.10 till end 2013, will my IAS 10gR2 then also be supported as part of this extended support?

If so, will I have to pay the 20% extended support fee on my IAS licenses?

The middleware guys do not know the rules as part of the applications and the applications guys don't seem to know what the rules are around the application server. Nobody here in Sydney is able to give answer (they're working on it).

IAS 10gR2 will not be supported normally January 2012 onwards; only sustainable support.

Will I be forced to upgrade to IAS 11g?

Posted by Hein Bouman on November 22, 2010 at 09:00 AM PST #

Hein,

Oracle E-Business Suite Release 11i does not require Oracle Application Server 10g. Oracle E-Business Suite Release 11i uses Oracle9i Application Server 1.0.2.2.2 in its internal technology stack, and Oracle9i Application Server 1.0.2.2.2 (including Forms, Reports, Oracle HTTP Server, JServ, and other components) is covered by EBS 11i Extended Support.

if you've optionally integrated Oracle E-Business Suite Release 11i with external Oracle Application Server 10g components such as Discoverer 10g, then those components are not covered by the Oracle E-Business Suite Release 11i Extended Support contracts. Those externally-integrated products have their own licencing terms since they're not part of the E-Business Suite's Rapid Install.

If your Oracle account teams are unfamiliar with these terms, I would recommend that they contact the internal Oracle InfoPrice organization for assistance with pricing and licencing questions.

Regards,
Steven

Posted by Steven Chan on November 23, 2010 at 02:20 AM PST #

Hi Steven,

We are trying to back port our forms from 10g version to 6i version. Is this possible? Can we directly compile forms in 6i version? What patch will be required to compile 10g forms in 6i? Any other possible ways?

Many Thanks!
Vikram

Posted by Vikram on December 20, 2010 at 09:37 PM PST #

Hi, Vikram,

I'm not aware of any automated tools for this. It's possible to develop similar content in Forms 6i that you've developed for Forms 10g, but you'll need to ensure that you work around any Forms 10g-specific functionality.

Regards,
Steven

Posted by Steven Chan on December 21, 2010 at 01:37 AM PST #

If we are on Oracle 10.7 - should we even try to meet the minimum baseline requirements for Oracle EBS 11i or just go ahead and plan to implement Oracle EBS 12i. Is there minimum requirements we need before we can even implement from Oracle 10.7 to 12i? Any help would be appreciated.

Posted by Tanya Trout on January 04, 2011 at 06:38 AM PST #

Hi, Tanya,

I think the answer depends upon your business requirements for your Oracle E-Business Suite Release 12 implementation.

As far as I'm aware, there's no direct upgrade from 10.7 to EBS 12. If you need your historical transactional data from your 10.7 instance to be brought into your EBS 12 instance, then you will need to take the long upgrade path through EBS 11i (and presumably 11.0.7? You'll need to confirm that independently -- I'm not familiar with upgrade paths from 10.7).

I imagine that there are fairly dramatic changes in functionality between EBS 10.7 and EBS 12 for whatever functional modules you might be currently using. Given that assumption, I'd expect that there may be compelling business reasons to evaluate a fresh install of EBS 12 rather than a simple upgrade. New capabilities and features in EBS 12 may present opportunities for your organization to reevaluate and streamline certain existing business procedures. If you do that as part of your EBS 12 implementation project, you're most-likely to get a greater return on your upgrade investment.

If you'd like, I can pass your contact information on to our Oracle Consulting Center of Excellence that specializes in EBS 12 upgrades. Drop me a private email (or post a comment here) if you'd like me to do that on your behalf.

Good luck with your implementation.

Regards,
Steven

Posted by Steven Chan on January 04, 2011 at 02:40 PM PST #

Hi Steven,

I have a quick question concerning the baseline patching and extended support. My company is at the minimum baseline patch support level for 11.5.10.2. Does this mean we will still be able to receive the patches at the end of the year for 1099's?

Thanks,

Mary

Posted by Mary on January 16, 2011 at 10:39 PM PST #

Hi, Mary,

Glad to hear that you're at the minimum baseline patching level.

>Does this mean we will still be able to receive the patches at the end of the year for 1099's?

Yes, that's right.

Regards,
Steven

Posted by Steven Chan on January 18, 2011 at 12:41 AM PST #

Hello Steven,
We use VERTEX for payroll taxes. If the payroll support is extened till November, 30 2013, will VERTEX continue to support 11.5.10 customers till then?
Thank you for your time!
-Radha

Posted by Radha on February 06, 2011 at 10:55 PM PST #

Hello, Radha,

I'm afraid that I can't comment on other companies' support policies. I'd recommend contacting Vertex directly for more information about this.

Regards,
Steven

Posted by Steven Chan on February 07, 2011 at 01:21 AM PST #

[Editor: I'm permitting this follow-up comment to be visible here, but I need to stress that this Oracle blog -- and comments from its readers -- shouldn't be considered to be an official source for third-party support positions or policies. Oracle cannot speak for third-party companies, and this comment should be treated as hearsay. Customers should confirm support policies directly with their third-party software providers.]

Hello Steven,
I opened a SR with oracle and they confirmed that vertex will continue to support payroll(11.5.10) till November 30, 2013.
Thank you,
-Radha

Posted by Radha on February 07, 2011 at 02:15 AM PST #

Hi Steven,

Can you send me 12.0.6 difference with 12.1.3 and new features in 12.1.3

Thanks
Ather

Posted by guest on January 10, 2012 at 11:32 AM PST #

Hi, Ather,

Changes between releases are published in our "Release Contents Documents". You can find pointers to the R12.1.1 Release Contents Document here:

E-Business Suite Release 12.1.1 Now Available (Oracle E-Business Suite Technology)
http://blogs.oracle.com/stevenChan/entry/ebusiness_suite_release_1211_now_available

Regards,
Steven

Posted by Steven Chan on January 11, 2012 at 03:51 AM PST #

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