X

The Latest Oracle E-Business Suite Technology News direct from
Oracle E-Business Suite Development & Product Management

Extended Support Fee Waived for Oracle Database 12.1.0.2 for Oracle E-Business Suite

Elke Phelps
Product Management Director

Oracle's Lifetime Support policy has three phases: Premier Support, Extended Support, and Sustaining Support. For details about coverage during each phase, see:

You can purchase a support plan for your licensed products to obtain Premier Support. There is an additional fee for Extended Support.

Extended Support for Oracle Database 12.1.0.2 is available through July 31, 2022. We are pleased to announce that Extended Support fees are waived for Oracle Database 12.1.0.2 for Oracle Database licenses used for Oracle E-Business Suite through July 31, 2022. 

For additional details and the process to determine your eligibility, refer to the following:

For Oracle Database 11.2.0.4, Extended Support fees are waived through December 31, 2020 for Oracle Database licenses used for Oracle E-Business Suite. December 31, 2020 is the end of the Extended Support period for Oracle Database 11.2.0.4. After December 2020, ACS Market Driven Support (MDS) is available for Oracle Database 11.2.0.4. 

For additional details regarding MDS for Oracle Database 11.2.0.4, refer to the following:

References

Related Articles

Join the discussion

Comments ( 4 )
  • Jonathan Stuart Thursday, April 23, 2020
    Am I right in thinking there are actually two announcements here?

    1. Extended Support on 12.1.0.2 is now available until July 2022 for all customers (not just EBS).

    2. EBS customers (only) have a fee waiver right through to July 2022.

    Is that correct?
  • Elke Phelps (Oracle Development) Thursday, April 23, 2020
    John,

    This announcement is regarding Extended Support fees being waived for Oracle Database 12.1.0.2 for Oracle Database licenses used for Oracle E-Business Suite through July 31, 2022. databases.

    1. Database 12.1.0.2 extended support dates moved to July 31, 2022 for all database customers. This update occurred a few months ago.
    2. The fee waiver is for Oracle Database licenses used for Oracle E-Business Suite. You may refer to MOS Notes 742060.1 for Database Extended Support fee details for all databases.

    Regards,
    Elke
  • Raj Thursday, April 23, 2020
    We are on 12c and EBS 12.2.6,Isn't this waiver enable automatically? We are unable to download new PSU since we have not renewed our premier support.
    Do we fist need to purchase the extended support and then oracle refunds it back ?
  • Elke Phelps (Oracle Development) Thursday, April 23, 2020
    Raj,

    This is not an automatic process nor is it necessary to first purchase Extended Support; however, as per the blog article, you must follow the process documented in MOS Note 2522948.1. If you are eligible, the waiver and access to patches will be granted.

    Regards,
    Elke
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.