22-April-2020 Update:  Refer to the following blog article for the latest information:  Extended Support Fee Waived for Oracle Database 12.1.0.2 for Oracle E-Business Suite

Oracle’s Lifetime Support policy has three phases:  Premier Support, Extended Support, and Sustaining Support.  For details about coverage during each phase, see:

You can purchase a support plan for your licensed products to obtain Premier Support.  There is an additional fee for Extended Support.

Due to the certification timing of Oracle E-Business Suite with Oracle Database versions beyond 12.1, Oracle has waived Extended Support fees for Oracle Database 12.1 and 11.2 for Oracle Database licenses used for Oracle E-Business Suite through December 2020.

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