Oracle CRM Technology Foundation 12.1 RUP4 Now Available

October 3, 2016 | 2 minute read
Steven Chan
Senior Director
Text Size 100%:

Oracle E-Business Suite includes a set of Customer Relationship Management (CRM) products such as Sales, Marketing, Service, e-Commerce, Contracts, and Interaction Center applications.  This group of products depends upon a set of E-Business Suite technology libraries that are related to OA Framework (OAF) but which need to be updated separately.

These technology libraries comprise the Oracle CRM Technology Foundation (JTT).  JTT provides Java-based infrastructure software that is used for by the CRM products for HTML and Java.

The fourth update to JTT for CRM products in Oracle E-Business Suite 12.1 is now available:

CRM 12.1.3 JTT Delta 4

What's new in this release?

This is a cumulative Release Update Pack that includes all patches released after EBS 12.1.3. It also includes security-related fixes included in all Critical Patch Updates released for EBS 12.1.3.

This patchset includes fixes for the following critical issues along with security fixes:

  • Performance issues in few Pages of iStore Application
  • Custom Look and Feel is not inherited in iSupport Application
  • Date validation with value set FND_STANDARD_DATE failed while retrieving the value
  • ‘jtf_region_pub’ procedure returns ‘No Data Found’ exception while displaying custom JSPs
  • Customization for Oracle Corporate Branding Image does not work at Application level
  • Forms not getting launched from Navigator Slideout Menu, in JTF application
  • Claim Line Detail page throwing Null pointer exception when line is opened in Trade Management application
  • CRM Foundation Pages rendering issues in IE 11 browser
  • Home Hyperlink renders twice in Marketing Application
  • Null pointer exception rendered on random navigation in  iStore Application
  • Improper page displayed on Complex MRO application on clicking operations key flexfield segment
  • ServletException rendered on few CRM Foundation pages


This update requires that Oracle Applications Technology 12.1.3 Product Family Release Update Pack.  You do not need to apply the suite-wide E-Business Suite 12.1.3 update. For other prerequisites and installation instructions, see:

Related Articles


Steven Chan

Senior Director

Steven Chan was a Senior Director in the Oracle Applications Technology Group.  He managed EBS technology stack certifications, ATG product management, ATG documentation and curriculum, and ATG Quality Assurance in the E-Business Suite Development division.

Steven joined Oracle in 1998.  Steven retired from Oracle in 2019. Prior to joining Oracle, he held positions with IBM, Deloitte & Touche Consulting, and other software companies. 

Steven is an Oracle ACE and a three-time recipient of the Oracle Applications User Group 'Ambassador of the Year' Award (2007, 2009, 2010). Steven received the Oracle Applications User Group Lifetime Service Award in 2011.

Previous Post

September 2016 Updates to AD and TXK for EBS 12.2

Steven Chan | 2 min read

Next Post

EBS ATG Oracle OpenWorld 2016 Content Now Available

Elke Phelps | 1 min read