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Oracle CRM Technology Foundation 12.1 RUP4 Now Available

Steven Chan
Senior Director

Oracle E-Business Suite includes a set of Customer Relationship Management (CRM) products such as Sales, Marketing, Service, e-Commerce, Contracts, and Interaction Center applications.  This group of products depends upon a set of E-Business Suite technology libraries that are related to OA Framework (OAF) but which need to be updated separately.

These technology libraries comprise the Oracle CRM Technology Foundation (JTT).  JTT provides Java-based infrastructure software that is used for by the CRM products for HTML and Java.

The fourth update to JTT for CRM products in Oracle E-Business Suite 12.1 is now available:

CRM 12.1.3 JTT Delta 4

What's new in this release?

This is a cumulative Release Update Pack that includes all patches released after EBS 12.1.3. It also includes security-related fixes included in all Critical Patch Updates released for EBS 12.1.3.

This patchset includes fixes for the following critical issues along with security fixes:

  • Performance issues in few Pages of iStore Application
  • Custom Look and Feel is not inherited in iSupport Application
  • Date validation with value set FND_STANDARD_DATE failed while retrieving the value
  • ‘jtf_region_pub’ procedure returns ‘No Data Found’ exception while displaying custom JSPs
  • Customization for Oracle Corporate Branding Image does not work at Application level
  • Forms not getting launched from Navigator Slideout Menu, in JTF application
  • Claim Line Detail page throwing Null pointer exception when line is opened in Trade Management application
  • CRM Foundation Pages rendering issues in IE 11 browser
  • Home Hyperlink renders twice in Marketing Application
  • Null pointer exception rendered on random navigation in  iStore Application
  • Improper page displayed on Complex MRO application on clicking operations key flexfield segment
  • ServletException rendered on few CRM Foundation pages


This update requires that Oracle Applications Technology 12.1.3 Product Family Release Update Pack.  You do not need to apply the suite-wide E-Business Suite 12.1.3 update. For other prerequisites and installation instructions, see:

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Comments ( 5 )
  • guest Wednesday, October 19, 2016


    I am applying this patch since it was listed as a pre-req for Patch 24390793: ORACLE APPLICATIONS RELEASE 12.1: CPU PATCH FOR OCT 2016.

    The Read Me for this patch states "The tasks in this section can be completed without taking any Applications services or users offline."

    There are no instructions on how to apply it. Yet at the bottom of the Read Me this appears:

    "For instructions on applying R12.JTT.B.DELTA.4, features and other information,

    please refer to My Oracle Support Knowledge Document 2179284.1"

    So, going to 2179284.1, looking for instructions, I then see this:

    "Please refer to the Readme file of Patch 23231676 for installation details."

    So we seem to be going in circles.

    Does anyone know:

    Is this indeed a genuine pre-req ?

    How do we apply it?

  • Steven Chan Thursday, October 20, 2016

    Hi, Guest,

    I'm sorry that you're encountering issues with this.

    A quick update to let you know that we're not ignoring you: your comment spurred an internal investigation. We're looking into whether we need to repackage the patch or can update the readme/Note quickly.

    Stay tuned.



  • Guest Monday, October 24, 2016

    Should we watch this blog for an update or will a email be sent from Oracle E-Business Suite Support? I'm having the same issue.

  • guest Monday, October 24, 2016

    I raised an SR for this. Oracle confirmed it can be applied using adpatch.

  • Steven Chan Monday, October 24, 2016

    Hello, Guests,

    Note 2179284.1 was updated to break the circular references. We clarified the patching order and removed the extraneous Special Instructions section.

    Thanks for letting us know about this error. We have updated our documentation review process to ensure that circular references like this do not recur. My apologies for the inconvenience.



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