We've recently gotten a string of questions about the support status of obsolete products listed in the Certifications system on My Oracle Support. This is really important: everyone working with Oracle products should know how to determine the support status of their products.
The existence of a listing in the Certifications system doesn't necessarily mean that a product release is covered by Error Correction Support.
To determine the support status of a particular combination:
Understanding the three phases of support
We produce new patches and certifications for Oracle products while they are covered by either Premier or Extended Support. Those two support phases are collectively known as the Error Correction Support period.
After that period, products are covered by Sustaining Support. You can download existing patches and documentation for products in Sustaining Support. You cannot request new patches or certifications for these products.
See the Oracle Lifetime Support Policy site for more details about Premier, Extended, and Sustaining Support levels.
Step 1. Check if the combination is listed in the Certifications system
The Certifications system on My Oracle Support lists all of the combinations that we've tested for the E-Business Suite. Certifications are generally retained for reference purposes after the Error Correction Support phase has ended for those products. The existence of an historical listing in the Certifications system doesn't necessarily mean that that is still covered by Error Correction Support.
For example, the Certifications system includes historical listings for:
You cannot request new patches or certifications for any products after their Error Correction Support ends.
Step 2: Check the support status of a product release
A product release is the major version. For example, Database 11gR2 is the product release.
You should always check the Oracle Lifetime Support documents for a product release's Premier and Support dates to determine whether the release is covered by Error Correction Support.
Step 3: Check the the support status of a product patch set
Product releases have patch sets. For example: the Database 11gR2 release has 18.104.22.168 and 22.214.171.124 patch sets.
Individual patch sets have their own Error Correction Support dates. You should always check the following documents for the support status of a given patch set:
Step 4: Interpret this information
You can ask for new patches for a given combination only if all products within that combination are still covered by Error Correction Support.
If you're still having trouble, log a Service Request with Oracle Support. A Support Engineer can help with these types of questions.