The latest updates to our popular Support Diagnostic Tools for the E-Business Suite are now available for download.  Notably, the July 2007 updates to the R12 Diagnostic Tools have just been released with new additional reports.

Support Diagnostics Screenshot: Screenshot of sample diagnostic report output for Financials - Receivables


The Support Diagnostics are a free set of tools from Oracle Support that help gather and analyze information from your Apps environment for an existing issue or setup.   The Diagnostics perform non-invasive queries against your environment and provide formatted reports displaying the information gathered, the findings of the analysis and appropriate actions to take, if necessary.  The above screenshot is a small sample of a  Release 11i report for Receivables.

Product Families Covered

Available diagnostic reports vary between Release 11i  and 12, so it’s worth checking out the documentation for your release for the complete list of supported products.  For example, the following Release 11i Applications product families have associated diagnostics:
  • Applications Core Technology
  • CRM Applications Foundation
  • Contracts
  • Distribution / Supply Chain
  • Business Intelligence
  • E-Commerce
  • Financials
  • Human Resources Management Systems (HRMS)
  • Industry Solutions
  • Manufacturing
  • Marketing
  • Customer Care
  • Partner Relationship Management
  • Projects Suite
  • Sales
  • Self-Service Web Applications (SSWA)
  • Service
References