For a global enterprise such as Arrow Electronics, with multiple divisions and business operations in numerous countries, the challenge to creating operational efficiencies and building a foundation for growth comes down to language—the language of IT and business operations.
“When I arrived at Arrow, we ran three different business and IT infrastructures in Europe. Now we run one,” says Vincent Melvin, Arrow’s Centennial, Colorado–based CIO and winner of the Oracle Excellence Award for CIO of the Year—North America. “We are using Oracle to drive our enterprise toward one language for our company.”
We are using oracle to drive our enterprise toward one language for our company.”
–Vincent Melvin, CIO, Arrow Electronics
That’s no small task for a company of Arrow’s size and reach. Arrow is a US$23 billion global electronics distribution and supply chain partner, with business and hundreds of locations across North America, Asia, and Europe. Like many other companies, Arrow had built up silos of diverse, nonaligned technologies spanning its global operations, making it difficult to consolidate information and streamline processes and best practices.
That’s why Arrow embarked on a global system rationalization and transformation project a few years ago. “We needed to be able to leverage more of our competencies globally and be able to do it in a far more consistent and scalable fashion across all our divisions,” Melvin says.
To that end, Arrow has deployed Oracle E-Business Suite as a global platform for its electronic components and enterprise computing solutions divisions, standardizing on Oracle Financials as well as Oracle Advanced Procurement, Oracle Purchasing, Oracle Trade Management, and other suite modules.
Arrow Electronics CIO Vincent Melvin sees his partnership with Oracle development as instrumental to the company’s overall program rollout success and a classic win-win relationship.
“It’s great to have a strong feedback loop between the people who actually use products to deliver value to organizations and the organization and people who build, maintain, and support those products,” he says. “It’s a virtuous circle that helps create better products for Oracle as well as better functionality and results for the customers.”
“Our core enterprise framework is based on the Oracle technology stack as well as Oracle E-Business Suite,” Melvin says. “We continue to look for opportunities for Oracle’s technologies to help, such as how we’ve used Data Guard to support disaster recovery and scale our ecommerce platform more effectively.”
In addition, Arrow is evaluating Oracle Hyperion solutions to get better visibility into and conduct data analytics around its financial and planning toolsets. Currently, the majority of Arrow’s dashboards and day-to-day analytics are driven through Oracle Business Intelligence Enterprise Edition tools.
Now Arrow’s IT organization is global, with a shared-services model.
“We’re driving consistency, standardization, and efficiency across our organization in ways that will allow us to take advantage of innovative capabilities that are extending our business into our customers and suppliers in ways that we may never have envisioned,” Melvin says. “But in order to do that, you need to have a foundation that can drive those innovative capabilities to market quickly and at a global scale. Oracle allows us to do that.”
LEARN more about Oracle Excellence Awards.
Photography by Roger Mastroianni/Getty Images and rawpixel.com/Unsplash