Warren Buffett famously said “It takes 20 years to build a reputation, and five minutes to ruin it. If you think about that, you’ll do things differently.” In...
Warren Buffett famously said “It takes 20 years to build a reputation, and five minutes to ruin it. If you think about that, you’ll do things differently.” In today’s service economy, customer experiences can make or break a brand’s reputation in seconds via a flurry of re-tweets, shared videos, and hashtags. We value our time as a finite resource and in our connected economy we expect results with speed and efficiency. How your brand respects its consumers’ time shapes their...
Warren Buffett famously said “It takes 20 years to build a reputation, and five minutes to ruin it. If you think about that, you’ll do things differently.” In today’s service economy,...
With Christian Patrik Brands are struggling to understand experiences from a customer point-of-view, and how to invest strategically to maximize business...
With Christian Patrik Brands are struggling to understand experiences from a customer point-of-view, and how to invest strategically to maximize business potential. Fragmented data and a web of point solutions make it difficult to measure marketing performance and customer behavior. Brands are forced to act reactively, wasting time, effort, and money without a holistic customer lens. Winning firms use customer intelligence to make every interaction count. They constantly...
With Christian Patrik Brands are struggling to understand experiences from a customer point-of-view, and how to invest strategically to maximize business potential. Fragmented data and a web of point...
There is plenty of best practices on how to deliver an outstanding Customer Experience. Your regular CX, CRM and Contact Center blogs, magazines and other...
There is plenty of best practices on how to deliver an outstanding Customer Experience. Your regular CX, CRM and Contact Center blogs, magazines and other publications are loaded with great ideas from the most experienced CX professionals. Industry analysts firms like Gartner and Forrester employ hundreds of smart analysts to advice organizations, and there are industry conferences year-round where you can hear inspiring success stories. But what if you don’t want to deliver...
There is plenty of best practices on how to deliver an outstanding Customer Experience. Your regular CX, CRM and Contact Center blogs, magazines and other publications are loaded with great ideas from...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle communications industry expert for CX, joined me. The webcast followed an IDC InfoBrief, sponsored by Oracle, which looks at the future of CX. With the InfoBrief concluding that CX will become the main differentiator among Telcos - the key question addressed by the webcast is not...
I recently participated in a webcast held in conjunction with IDC entitled, “The Future of Customer Experience for Telcos”. Two experts in this field, Andy Hicks of IDC, and Elmar Rode, the Oracle...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s almost impossible not to consider the level of accuracy that digital has allowed companies to deliver because of what they already know about customers. In the era of likes, tracked behaviors, targeted ads, and personalized service. Modern companies have fine-tuned engagement into...
Leverage the following tips to immediately improve your CX and ensure customers are always at the center of your business strategy. When you think how consumers interact with companies today, it’s...
“We aim to put the customer at the center of everything we do.” Apple CEO Tim Cook’s words echoed throughout the company’s 2018 Worldwide Developer’s...
“We aim to put the customer at the center of everything we do.” Apple CEO Tim Cook’s words echoed throughout the company’s 2018 Worldwide Developer’s Conference, an event touting impressive software innovations from the tech giant. It’s incredible that, despite Apple’s scale and focus on groundbreaking technologies, customer experience (CX) is the company’s principal driver. This sentiment is echoed throughout the management consulting community, where Bain & Company says,...
“We aim to put the customer at the center of everything we do.” Apple CEO Tim Cook’s words echoed throughout the company’s 2018 Worldwide Developer’s Conference, an event touting impressive software...
Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as...
Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as these headlines below clearly demonstrate. There’s no sign of any let-up in the pace of change. Nestle and Starbucks Agree To A $7B Distribution Deal Here’s What Toys ’R Us Store Closures Mean for Amazon, Mattel, and Others Payless to Close Up to 800 Stores in Total For CG&R brands that are struggling to compete, Oracle...
Sunil Chhabra, VP of Industry CX Product Management for CG&R It’s no surprise the consumer goods and retail (CG&R) industry is undergoing a seismic shift as these headlines below clearly demonstrate....
Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and...
Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and electric” are enabling new experiences. These will disrupt and be a catalyst for significant change that will transform the automotive industry. The case for this transformation is based on changing customer expectations. The question to auto makers is “Are you ready?” Before You Know It Think about these stats. 2020...
Murali Varmaraja, Oracle Automotive Industry Solution Lead As the digital revolution accelerates, macro technology trends like “connected…autonomous …shared…and electric” are enabling new experiences....
David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from...
David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from point A to point B using the most convenient service in their moment of need with just a couple of clicks from their mobile device. The consumer gets immediate gratification based on convenience, value and personalized experience. In this world, mobile services continue to upend the transportation industry, as we know...
David Lorengo, CX Solutions Architect, Oracle Imagine a world where personal ownership of transportation devices is obsolete. In this world, people journey from point A to point B using the...
