Tradition runs deep in the manufacturing industry, but to transform your enterprise service, you may need to break some traditional barriers to reinvent your...
Tradition runs deep in the manufacturing industry, but to transform your enterprise service, you may need to break some traditional barriers to reinvent your business model within customer experience.
Check out these recommendations for delivering customer experience innovations without IT constraints.
The Future of Digital Experience in Communications Virtual Summit offered an exciting view of what the future holds for CX in the communications industry.
In Oracle’s Journey Into Community Development, we described the seven steps leading up to our entry into this government technology marketspace. In this post,...
In Oracle’s Journey Into Community Development, we described the seven steps leading up to our entry into this government technology marketspace. In this post, we’ll elaborate on that journey and dive into the importance of purpose-built capabilities. What it means to be “purpose-built” Permitting and licensing is a complex service area within the government. It represents a wide range of activities, such as reviewing applications, conducting public hearings, performing plan...
In Oracle’s Journey Into Community Development, we described the seven steps leading up to our entry into this government technology marketspace. In this post, we’ll elaborate on that journey and...
The unprecedented global economic events of 2020 forced financial institutions to reimagine how they engage with customers. The shift in societal norms has...
The unprecedented global economic events of 2020 forced financial institutions to reimagine how they engage with customers. The shift in societal norms has heightened the need to improve customer experiences—quickly and in new ways to stay competitive and relevant. Meanwhile, digital consumerization has continued to increase the demand for ultra-personalized experiences. Banks that don't provide the types of experiences that most customers now expect risk losing the strategic...
The unprecedented global economic events of 2020 forced financial institutions to reimagine how they engage with customers. The shift in societal norms has heightened the need to improve...
There is nothing more powerful—and useful for your brand—than converting your customers into brand evangelists. These are customers who will take every...
There is nothing more powerful—and useful for your brand—than converting your customers into brand evangelists. These are customers who will take every opportunity to recommend your business to their friends, families, business partners, tennis coach, and anyone else who will listen. Unfortunately, the process of creating such evangelists has long been something of a mystery. In the absence of a clear plan, many digital marketers have become overly reliant on incorrectly...
There is nothing more powerful—and useful for your brand—than converting your customers into brand evangelists. These are customers who will take every opportunity to recommend your business to their...
The subscription economy, consisting of the recurring payment for products or services, has been around for ages and is more prevalent now than ever before....
The subscription economy, consisting of the recurring payment for products or services, has been around for ages and is more prevalent now than ever before. When we talk about subscription, what may come to mind is online streaming, newspapers, cable service, and our milkman. The subscription model is not limited to retail or media. It’s used to drive revenues across many different industries. If your organization uses a traditional one-off purchase model, it's time to...
The subscription economy, consisting of the recurring payment for products or services, has been around for ages and is more prevalent now than ever before. When we talk about subscription, what may...
Steve Curtin clarifies the differences between customer service, the customer experience, and customer experience management in this short video about how to...
Steve Curtin clarifies the differences between customer service, the customer experience, and customer experience management in this short video about how to delight and retain customers.
Government organizations at all levels are under pressure. The private sector’s ability to deliver digital experiences 24/7 widened the “digital divide” between...
Government organizations at all levels are under pressure. The private sector’s ability to deliver digital experiences 24/7 widened the “digital divide” between the private and public sectors, creating new expectations for how people want to consume government services. Under normal circumstances, government departments balance demands to create new and improved services and increase transparency and accountability while eliminating inefficiencies. But as we’ve experienced in...
Government organizations at all levels are under pressure. The private sector’s ability to deliver digital experiences 24/7 widened the “digital divide” between the private and public sectors,...
