Keeping customers happy requires much more than it did before. Find the right balance of automation and personal attention to deliver the seamless service they...
Keeping customers happy requires much more than it did before. Find the right balance of automation and personal attention to deliver the seamless service they expect.
Aon, a leading global professional services firm providing a broad range of risk, retirement, and health solutions, wanted to raise its sales IQ by...
Aon, a leading global professional services firm providing a broad range of risk, retirement, and health solutions, wanted to raise its sales IQ by consolidating its vast array of point technology solutions into centralized tools in order to have a better grasp of its client information and enabling the company to automate processes as much as possible. By choosing a collection of solutions from Oracle, including Oracle CX Cloud, Analytics, Oracle Sales, and Autonomous...
Aon, a leading global professional services firm providing a broad range of risk, retirement, and health solutions, wanted to raise its sales IQ by consolidating its vast array of point technology...
Vitamix, a leading global manufacturer of high performance blending technology for consumers and commercial settings, wanted new strategies to improve its...
Vitamix, a leading global manufacturer of high performance blending technology for consumers and commercial settings, wanted new strategies to improve its loyalty marketing and rewards initiatives. Their objective was increasing customer intimacy and developing stronger data insights and engagement. By choosing Oracle CrowdTwist Loyalty and Engagement, Vitamix moved beyond a spend-for-points loyalty model and strengthened relationships in an industry with limited customer or...
Vitamix, a leading global manufacturer of high performance blending technology for consumers and commercial settings, wanted new strategies to improve its loyalty marketing and rewards initiatives....
Why move processes to the cloud? I was curious if there any common answers to why a company would move processes to the cloud, so I looked at seven different...
Why move processes to the cloud? I was curious if there any common answers to why a company would move processes to the cloud, so I looked at seven different manufacturing companies highlighted on the Oracle customer page as using Oracle Cloud CX. The following is what I found, including a quote from each of the seven customers. Streamline sales processes Hyster-Yale using Oracle Fusion Cloud Configure, Price, Quote The first customer I looked at was Hyster-Yale, a forklift...
Why move processes to the cloud? I was curious if there any common answers to why a company would move processes to the cloud, so I looked at seven different manufacturing companies highlighted on...
How does a 75-year-old company known for selling printers in-person transform its traditional inside sales organization into a high-performing, digital team...
How does a 75-year-old company known for selling printers in-person transform its traditional inside sales organization into a high-performing, digital team that thrives in the world of “virtual selling?” At the recent Oracle CX Virtual Summit, Katrina Gosek, Oracle VP of Product Strategy, spoke with Samantha Mohr, the VP of Inside Selling at Ricoh, the Tokyo-based multinational imaging and electronics company. As they discussed the changing trends Samantha had seen in her...
How does a 75-year-old company known for selling printers in-person transform its traditional inside sales organization into a high-performing, digital team that thrives in the world of...
AirBorn is a manufacturer of specialized connectors and electronic components based near Austin, Texas. Their products are used for mission-critical...
AirBorn is a manufacturer of specialized connectors and electronic components based near Austin, Texas. Their products are used for mission-critical applications across many industries including aerospace and space exploration. NASA, Raytheon, and Lockheed Martin are just some of the customers that leverage AirBorn’s technology for use in planes, satellites and other spacecraft. With hundreds of thousands of different product variations, AirBorn faced a challenge in making...
AirBorn is a manufacturer of specialized connectors and electronic components based near Austin, Texas. Their products are used for mission-critical applications across many industries...
When I introduce myself to new people, I make sure to include the phrase born and raised in Chicago as I’ve always felt pride in saying that. It acknowledges...
When I introduce myself to new people, I make sure to include the phrase born and raised in Chicago as I’ve always felt pride in saying that. It acknowledges that I’ve grown up knowing what makes a pizza superior, and I never complain about 94-degree weather in August because I know what a negative 30 windchill feels like in winter. And I also know, without a doubt, that the 90’s Chicago Bulls remain the greatest sports dynasty with the greatest basketball player of all time....
When I introduce myself to new people, I make sure to include the phrase born and raised in Chicago as I’ve always felt pride in saying that. It acknowledges that I’ve grown up knowing what makes a...
Every year brings a new crop of nominations for the Oracle Markie Awards, now going on its 14th year, and there’s very little that makes me prouder than...
Every year brings a new crop of nominations for the Oracle Markie Awards, now going on its 14th year, and there’s very little that makes me prouder than reviewing the dozens of nominations in the many categories within sales, marketing, service, and commerce. Not just because the nominees are Oracle customers, but because of their eagerness to push innovation and to share the best practices they’ve developed through these awards. These best practices refute the idea that...
Every year brings a new crop of nominations for the Oracle Markie Awards, now going on its 14th year, and there’s very little that makes me prouder than reviewing the dozens of nominations in the many...
Ever wonder how a world-leading company keeps track of all customer interactions at each stage of the journey? How do multiple systems connect to provide a...
Ever wonder how a world-leading company keeps track of all customer interactions at each stage of the journey? How do multiple systems connect to provide a smooth, integrated experience? Here’s an exclusive, behind the scenes snapshot. Find out about the Elsevier Customer Service Solutions team’s data warehousing project from two of the software engineering professionals driving it. Marc Grant is a Software Engineering Manager at Elsevier whose team looks after Oracle B2C...
Ever wonder how a world-leading company keeps track of all customer interactions at each stage of the journey? How do multiple systems connect to provide a smooth, integrated experience? Here’s...
