It’s natural to fight to protect what we work so hard to achieve. But, that battle is exponentially heightened in the business-to-business (B2B) space....
It’s natural to fight to protect what we work so hard to achieve. But, that battle is exponentially heightened in the business-to-business (B2B) space. Acquiring new customers can be such a slow and complex process that it can take several years to build a well-stocked customer base. Yet the real challenge today isn’t acquiring new customers. It’s keeping them. If 80% of any given company’s profit comes from 20% of their best customers, if a handful of customers take their...
It’s natural to fight to protect what we work so hard to achieve. But, that battle is exponentially heightened in the business-to-business (B2B) space. Acquiring new customers can be such a slow and...
Reinventing your customer experience (CX) strategy doesn’t have to be difficult. Consider the Texas-based manufacturer, AirBorn. AirBorn serves customers across...
Reinventing your customer experience (CX) strategy doesn’t have to be difficult. Consider the Texas-based manufacturer, AirBorn. AirBorn serves customers across a variety of industries, but they’re well known for building and testing innovative, highly reliable spacecraft components for NASA, Raytheon, and Lockheed Martin. Their components helped make the Apollo missions, the Hubble Telescope, and the Mars Rovers possible. Yet, AirBorn’s biggest challenge wasn’t fabricating...
Reinventing your customer experience (CX) strategy doesn’t have to be difficult. Consider the Texas-based manufacturer, AirBorn. AirBorn serves customers across a variety of industries, but they’re...
By Graham McInnes, Sr. Principal Product manager, Oracle Juniper Networks is committed to making the complex simple, even when that involves working with some...
By Graham McInnes, Sr. Principal Product manager, Oracle Juniper Networks is committed to making the complex simple, even when that involves working with some of the most demanding cloud environments across the globe. For more than 20 years, Juniper Networks has delivered networking products to help their customers improve business, while growing nearly $5 billion in annual revenue. Juniper doesn’t just sell technology; they use technology providers to help deliver an...
By Graham McInnes, Sr. Principal Product manager, Oracle Juniper Networks is committed to making the complex simple, even when that involves working with some of the most demanding cloud...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and the historical Spanish street names. Yet, I couldn’t shake the feeling something was off. And then suddenly it struck me. There was no graffiti. This was the first of many pleasant surprises I had during my visit. I could talk for hours about how nice the people are and how awesome the food...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and...
Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this...
Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this year at the Oracle Modern Customer Experience event in Chicago. Finalists were selected for each award from a large group of highly qualified, nominated customers that included many well-known brands, public sector organizations and small innovative companies across a range of industries and geographies. The winners...
Chris Haussler, Senior Principal Product Manager, Oracle There were over 100 nominations for the 2018 Oracle Sales and Service Execution Excellence awards this year at the Oracle Modern...
Beth Renstrom, Product Manager, Customer Advocacy During the Modern Customer Experience 2018 event in Chicago, Oracle hosted an exclusive gala to recognize the...
Beth Renstrom, Product Manager, Customer Advocacy During the Modern Customer Experience 2018 event in Chicago, Oracle hosted an exclusive gala to recognize the service, sales, and CPQ leaders who are striving to meet their customers’ rising expectations. In a Blues Brothers-themed awards ceremony, Oracle raised a glass of champagne to those raising the bar with innovative and creative strategies. Congratulations to our customer experience heroes! Modern Service Transformation...
Beth Renstrom, Product Manager, Customer Advocacy During the Modern Customer Experience 2018 event in Chicago, Oracle hosted an exclusive gala to recognize the service, sales, and CPQ leaders who are...
Beth Renstrom, Product Manager, Customer Advocacy Ordinary customer experiences don’t cut it anymore. Top brands, like the ones chosen below, stand out from the...
Beth Renstrom, Product Manager, Customer Advocacy Ordinary customer experiences don’t cut it anymore. Top brands, like the ones chosen below, stand out from the crowd by offering unforgettable customer experiences. They’re differentiating their business, disrupting their industries and they’re achieving legendary results with innovative and transformative CX strategies. Oracle is recognizing 39 finalists who are leading the pack. Winners of the CX Excellence Awards will be...
Beth Renstrom, Product Manager, Customer Advocacy Ordinary customer experiences don’t cut it anymore. Top brands, like the ones chosen below, stand out from the crowd by offering unforgettable...
Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious awards across the Sales Cloud, CPQ Cloud, and Service...
Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious awards across the Sales Cloud, CPQ Cloud, and Service Cloud products. This year, we’re bringing everyone together for the first annual Customer Experience Excellence Awards in Chicago. On Tuesday, April 10th during Modern Customer Experience 2018, 13 cutting-edge brands will accept an award for driving a legendary customer experience with industry-leading results. We'll...
Over the past few years, Oracle has honored its forward-thinking and innovative customers with prestigious awards across the Sales Cloud, CPQ Cloud, and Service Cloud products. This year, we’re...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Another #OSvC #custsuccess! #Oracle #PlatinumPartner In Motion...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Another #OSvC #custsuccess! #Oracle #PlatinumPartner In Motion accelerates implementation & #cctr times to improve #CX w/@OracleServCloud http://ora.cl/GW0gI #OracleEmp - Click to Tweet How a 118 year-old B2B company leveraged social for sales: http://bit.ly/2BhIkKF via @social_shakeup with @NeilTolbert, @MackTrucks & @AngWWells, @OracleCX #OracleEmp - Click to Tweet @panasonic...
Enjoy our weekly round-up of top news stories across the CX landscape. Oracle CX Social Content: Another #OSvC #custsuccess! #Oracle #PlatinumPartner In Motion accelerates implementation & #cctr times...
