I’m excited to be back on the Oracle Blog to share insights into how we are applying innovation to customer experience in the AI era.
Innovation has always been at the forefront of everything we do at Oracle. Over the past few years, large language models have accelerated the pace of innovation and execution at a rate that was previously unimaginable.
It would have been relatively easy for Oracle to add an LLM-powered, agentic layer on top of everything we had already built. Instead, we chose the more difficult and ultimately more valuable path: weaving AI into the fabric of Oracle’s infrastructure and applications rather than simply patching it on. This approach enables our customers to take full advantage of AI across their business.
As Chris says, “Built in, not bolted on.”
With that in mind, I will be sharing weekly content to help our community and customers adopt Oracle Applications, particularly the Oracle CX suite, and better understand agentic AI, its surrounding ecosystem, and how to use it effectively.