As the product management leader for Oracle’s field service solution, I have the privilege to speak with field workers and leaders from all over the world daily. Let me tell you one challenge I hear from the field consistently: staying informed with real-time updates while spending time driving with hands on the wheel and eyes on the road.
Let me take you through a typical scenario as Marco, our field technician, begins his Tuesday. With a coffee in the cup holder and a heavy slate of repairs ahead, he merged into the morning commute, his phone put away to comply with company safety policy.
Thirty miles away, his schedule shifted. A critical pipe had burst at a different facility, and his dispatcher sent an urgent message: “Skip the warehouse; head to the main plant immediately. Use the side gate on 5th Street.”. But Marco was a safe driver. He didn’t check his phone. He spent forty-five minutes navigating to a site that no longer needed him, only realizing the change after he arrived. That was forty-five minutes of wasted fuel and lost productivity.
Now, imagine that same Tuesday with Oracle Fusion Field Service.
As Marco drives, Siri’s voice cuts through the radio: “Message from Collaboration: Route changed. Navigate to the new site?”. Marco simply taps his vehicle console and says, “Yes, and tell them I’m 15 minutes away”. No distracted driving. No wasted miles.
Introducing Apple CarPlay and Android Auto for Oracle Fusion Field Service
For many mobile workers, being on the road isn’t just a commute. It’s a core part of the job that can consume up to half of their working day. Because so much time is spent behind the wheel, driving safety must be the top priority for every field service organization.
At the same time, mobile worker schedules can be incredibly volatile. Whether it’s shifting customer availability, unpredictable traffic, or sudden emergencies, work plans can change in an instant. The challenge is keeping mobile workers informed of these updates without compromising their safety on the go.
That is why we are excited to announce that Oracle Fusion Field Service now offers a native, voice-first in-car experience through Apple CarPlay and Android Auto.
Core Capabilities of In-Car Access
Mobile workers can stay safe and focused without touching their mobile device:
- Voice-Driven, Hands-Free Messaging: Incoming messages from the Collaboration module are read aloud, and technicians can reply via voice-to-text.
- Simplified Activity Management: Perform essential actions—like starting a route, navigating to a site, or calling a customer—directly from the car console.
- Real-Time Notifications: Receive prompts for route changes or arrival acknowledgments directly on the dashboard.
Why In-Car Access is a Game Changer
Hands-free task management is a fundamental upgrade to both worker safety and operational efficiency.
- Enhanced Safety: By eliminating the need to look at a phone while moving, we address the primary safety concern for field organizations: distracted driving.
- Voice-First Productivity: Mobile workers can start their day, view job details, or call a customer for security clearance using voice commands or simplified dashboard icons.
- Real-Time Agility: Last-minute cancellations or emergency redirects are pushed directly to the car console, preventing wasted travel to canceled jobs.
- Streamlined Workflows: The UI is intentionally simplified to show only essential road data—arrival times, distances, and quick actions—keeping workers focused on the mission.
Built for Safety, Designed for Scale
While complex data entry and detailed forms still happen within the mobile app once the vehicle is safely parked, the in-car experience ensures that the journey between jobs is safe and efficient.
- Read more use cases in our 26A Readiness documentation.
- Register for the 26A Release Deep Dive on Oracle Cloud Customer Connect.