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Innovation, Ideas and Service Experiences - Part 2 of an Interview with Jeff Wartgow

I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Here is part two of our discussion.   Jeff and I...

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Innovation, Knowledge and Organic Service Channels - an Interview with Jeff Wartgow

Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a...

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Boost Your Career: Learn How to Deliver Legendary Service Experiences with Pre-Conference Education

Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud...

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What is So Scary About Customer Service?

Boo! What goes bump in the night at your contact center? What ghost haunts your support team? Our Oracle Service Cloud Product Management Team is a big fan of...

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Oracle Receives Highest Score in Current Offering in The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

The era of customer-defined experiences is upon us. Today's consumers demand seamless, personalized, and immediate response to their questions and service...

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Top Brands Answer 4 Burning Customer Service Questions

Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them,...

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What Will Customer Service Look Like by 2020?

Businesses that want to deliver top-notch customer service must begin to prioritize artificial intelligence, mobile channels, messaging apps, and virtual...

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Innovators in CX Podcast featuring Rockwell Automation

Jeffrey Wartgow, Director of Outbound Product Management for Oracle Service Cloud, caught up with Joe Harkulich, Customer Issue Resolution Director at Rockwell...

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Using IoT Data for Automatic Service and to Prevent Device Failures, 4 of 4

By Josh Bowcott, Product Manager, Oracle Service Cloud We have arrived at the final, and fourth installment in a series that explores how to realize value from...

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