Service organizations are experiencing firsthand how artificial intelligence (AI) is revolutionizing customer engagement and overall customer experience (CX). AI isn’t just a buzzword; it’s a game-changer. By automating routine tasks, AI frees teams to focus on what really matters—solving complex problems and delivering outstanding service.
Many of our customers are already exploring this new AI driven world, and some common threads have begun to emerge. Including:
- Moving beyond traditional assisted-service and self-service models towards fully automated service delivery.
- Enhancing the agent and field service engineer experience with AI-powered tools that boost productivity and job satisfaction.
- Streamlining workflows across front and back-office teams, making operations smoother and more efficient.
Here’s our take on this exciting shift: Automation isn’t just about efficiency—it’s about building trust. When problems are solved quickly and effectively, customer confidence soars. Meanwhile, service organizations will increasingly become the behind-the-scenes orchestrators, fine-tuning automation to support every aspect of the customer journey.
Next week at Oracle CloudWorld in Las Vegas, we’ll be diving deeper into this new era of service delivery. Join us to discover how Oracle Service is leading the way with AI-powered solutions that deliver contextual service exactly when and where it’s needed. We’ll be showcasing the latest innovations that enhance everything from self-service and agent-assisted workflows to asset-based service management.
If you’re already registered, we’ve put together a list of must-attend sessions for service and CX leaders to help you get the most out of the event.
And if you haven’t signed up yet, don’t worry—there’s still time! Learn more about CloudWorld and secure your spot today.
I look forward to seeing you in Las Vegas.