Oracle Blogs

I’m a Product Manager with over 20 years of experience helping companies design and implement service solutions that improve customer and agent experiences. My career started in software consulting, where I learned firsthand how technology can simplify complex business processes — and how much impact the right tools can have when they truly fit users’ needs. Today, at Oracle, I work as Product Manager for Fusion Service, focusing on extensibility and low-code innovation that empower system implementors and business users to tailor experiences without heavy development. My role connects product strategy, customer feedback, and technical design — ensuring that what we build not only works, but makes a real difference for those who use it. I’m passionate about bridging the gap between technology and people, enabling teams to deliver better service faster, and inspiring others to think creatively about what’s possible within our platform.