Earlier this year, we launched Oracle Cloud Success Navigator to provide a clearer, more guided cloud journey. Many customers have shared with us how the platform’s best practices, step-by-step guidance, and curated resources have made a difference in the way they adopt and grow with Oracle Cloud Applications. This feedback continues to inspire us to drive ongoing innovation.
We’re pleased to introduce AI Assist, a new capability within Success Navigator. This feature brings the collective knowledge and intelligence of Oracle directly to your team through the power of generative AI. It’s designed to help you make faster, smarter decisions and move through your cloud journey with confidence.
AI Assist is now your adaptive, AI-enabled assistant seamlessly embedded throughout Success Navigator to help you make the most of the wealth of resources, documentation, and new features. AI Assist goes beyond answering questions—providing tailored guidance, recommendations, documentation, roadmaps, and data-driven insights based on your current context and objectives.
Four new AI Assist agents are available to further empower your teams:
- Utilizing Oracle Modern Best Practice: Receive personalized recommendations, guides, and resources, making it easier to optimize workflows and quickly adopt proven best practices.
- Tracking key milestones: Benefit from timely insights on key project milestones. AI Assist highlights quality benchmarks, process improvements, and potential risks to support better planning and improve implementation outcomes.
- Planning for and adopting new features: Discover relevant new features that fit your production profile and business objectives. AI Assist streamlines the discovery process and suggests where to focus next for quicker adoption and greater value.
- Building adoption roadmaps: Benefit from tailored, AI-driven recommendations for prioritizing and planning feature adoption. The roadmap updates dynamically in real time, so your product plans always reflect your evolving business needs.
AI Assist is multi-agentic, meaning these agents can talk to each other and make recommendations for you from multiple data input sources.
“Oracle Cloud Success Navigator’s new AI Assist is a testament to our commitment to innovation and to our customers’ success. By blending advanced AI with our proven best practices, we’re delivering actionable, just-in-time support that helps organizations move forward with confidence,” commented Mitchell Flinn, VP, Program Management, CSS Platform.
What’s next for Success Navigator?
Beyond AI Assist and based on your input, Success Navigator will continue to offer even more enhancements. Keep an eye out for an in-application announcement on the upcoming 25.2 release. These upcoming enhancements enable:
- Streamlined account management: Easily oversee organizations with multiple accounts with more intuitive navigation, saving time and reducing administrative complexity.
- Enhanced starter configuration: Manage starter configuration requests with more flexibility, including the ability to delete unsubmitted requests and support for EPM Tax Reporting Cloud Service. Discover new Redwood, AI Agent, and Gen AI features from 25C.
- Improved program management: More easily manage programs and projects with a redesigned interface that improves visibility across your initiatives.
- Targeted feature discovery: Quickly find the most relevant features, including CTX features, using the enhanced release filter on the sunburst visualization. Further refine your search in Feature Innovation by module or Oracle Modern Best Practice.
- Actionable adoption roadmaps: Increase accountability and transparency by assigning owners and due dates to features, filtering by key attributes, organizing with tags, and exporting detailed roadmap data.
- Increased product events awareness: Access upcoming CX product events to help your teams stay current.
Get started now with AI Assist
Try out AI Assist today and see how much further you can go! Simply log into Oracle Cloud Success Navigator, open the AI Assist feature, and begin accessing updates and recommendations—no disruption, just support.
Reach out to your Oracle account team with any questions, or for personalized support for AI Assist and Success Navigator 25.2.
- Visit the Oracle Cloud Success Navigator webpage
- Take the updated Oracle Cloud Success Navigator Explorer Training – AI Assist module
- Join the Success Navigator Cloud Customer Connect forum to speak directly with product experts and peers
Going to Oracle AI World? See Oracle Cloud Success Navigator, including AI Assist, at the Success Navigator demo booth located in the Customer Success Hub on the show floor.