In today’s digital landscape, delivering a seamless user experience is crucial to the success of any application. Administrators are increasingly looking for ways to assist users right at the point of need – right on the page where they’re working. With Oracle’s robust solutions like Oracle Guided Learning and Oracle Guided Journeys, providing page-level assistance has never been more accessible or customizable.
Why Providing Page Level Assistance Is Important
Even the most intuitive applications can leave users searching for answers. Whether onboarding new employees, introducing periodic process changes, or supporting users through complex workflows, a lack of guidance can lead to confusion, mistakes, and inefficiency. For example:
– New users may be unfamiliar with step-by-step processes required to complete business tasks.
– Occasional users may need reminders or clarification on seldom-used features.
– Complex transactions might introduce terms, policy references, or documentation requirements that aren’t immediately clear.
Page-level assistance empowers users with real-time, contextual help, reducing errors, shortening training times, and boosting overall user satisfaction.
Embedding Page Level Guidance with Oracle
Oracle provides administrators with flexible tools to enable on-page, instructional, and contextual guidance. With Oracle Guided Learning and Oracle Guided Journeys, you can embed a wide variety of content directly onto the application page, such as:
– Step-by-step text instructions
– Links to documentation or policies
– Images and annotated screenshots
– Demo and explainer videos
This content is displayed exactly when and where users need it, supporting them to complete their tasks accurately and efficiently.
Guided Learning vs. Guided Journeys: Experience and Implementation Options
While both Oracle Guided Learning and Guided Journeys support page-level assistance, there are notable differences in implementation, flexibility, and user interaction.
| Oracle Guided Learning | Oracle Guided Journeys | |
| User Experience Delivery | – Enabled in the flow of work irrespective of whether the user wants of not. – Content appears alongside page components in the form of tooltips, visible or invisible. – Allows a simulatenous input of information as you review guidance | – Accessed through embedded web components (banners, buttons etc.) – User needs to review information prior to completing process |
| Personalization and Contextualization | Offers even deeper personalization, with the ability to dynamically tailor instructions based on individual user actions, such as what pages have been visited or which fields have been populated. | Content can be contextualized based on roles, country, or business tags. This ensures users see only the guidance relevant to their scenario. |
| Application Compatibility | Works across Oracle and non-Oracle HTML-based applications, offering universal, cross-application assistance for blended technology environments. | Purpose-built for Oracle Fusion applications, ensuring deep integration but limited to supported Oracle pages. |
Choose the Experience That’s Right for Your Users
Both Oracle Guided Journeys and Guided Learning provide best-in-class page-level assistance, boosting adoption, accuracy, and user satisfaction. The choice between them depends on your desired level of customization, coverage, and user experience expectations.
Whether you leverage the tightly integrated experience of Guided Journeys within Oracle Fusion, or the broad, personalized guidance of Guided Learning across all your applications, you’ll be empowering users exactly when and where they need help most.
For more information
– Visit Guided Journeys website
– Visit Guided Learning’s website