Ask Oracle, Oracle’s new home page for Fusion Applications represents a significant step forward in simplifying user navigation and improving overall user experience. The modernized design offers streamlined access to key activities and core features, reflecting Oracle’s ongoing investment in usability and efficiency. As we welcome this enhanced user interface, it’s important to recognize that simplicity in navigation, while valuable, covers only a portion of what is necessary for organizations to realize the full capabilities and potential of Oracle Fusion Cloud.
Oracle Guided Learning (OGL), Oracle’s Digital Adoption Platform – integrated into Oracle Fusion Cloud Applications continues to be more relevant than ever, driving value far beyond what a refreshed home page can offer. Here’s why Oracle Guided Learning remains a fundamental tool for every Oracle customer and can help augment the new Ask Oracle experience.
1. Educate Users – Consistently and Contextually
The new home page does make it easier for end users to find their way around. However, navigation alone does not guarantee genuine understanding of new workflows, evolving business processes, or the regular feature updates that are a hallmark of Oracle Fusion. Oracle Guided Learning provides in-the-moment, contextual guidance that walks users through complex transactions, ensuring knowledge retention and reducing the need for costly retraining sessions. Current or prospective Oracle Guided Learning customers may adapt their use of OGL’s Process Guides to less focus on navigational tours, and more into contextually relevant tips, by user, role and situation.
2. Communicate Change – Keep everyone informed
A new home page cannot, by itself, communicate organizational changes or system updates to an entire workforce. Oracle Guided Learning offers the tools to craft and deliver targeted communications directly within the application – so every user sees what’s new, what’s important, and what’s expected of them, precisely when it’s relevant.
3. Personalized Guidance – Address diverse user needs
Every employee has different roles, experiences, and learning preferences. The home page may be the same for all, and Oracle Guided Learning enables personalized journeys, delivering role-based, contextual support tailored to individual needs. This ensures each user receives appropriate guidance, whether they’re a first-time user or an experienced manager.
4. Reinforce Behavior – Drive lasting change
Sustained adoption of new processes rarely happens through layout changes alone. Oracle Guided Learning helps reinforce desired behaviors with timely prompts and reminders, supporting long-term transformation and user engagement.
5. Operational Support – Reduce errors and boost confidence
A user-friendly home page is helpful, but it cannot anticipate every operational challenge. Oracle Guided Learning provides step-by-step instructions and troubleshooting within the workflow, minimizing errors and giving employees the confidence to complete complex tasks independently.
6. Gather Feedback – Continual improvement
Understanding user pain points is vital for ongoing system optimizations. Oracle Guided Learning’s built-in feedback tools capture real-time input from users directly at their point of need. Whether it be using in-app Surveys, Feedback post guides, capturing user search inputs and what areas of the application users are engaging on, Oracle Guided Learning provides the richness of data to make these decisions.
7. Measure Adoption – Inform decisions with data
Finally, Oracle Guided Learning offers robust analytics to track adoption and usage including which content and features users are engaging with, and where they need more help. This actionable data empowers Business and IT teams to refine training and support strategies based on real user behavior.
While Oracle Fusion’s new home page streamlines first impressions and helps employees find what they need more quickly, the journey toward successful adoption, productivity, and business transformation requires more than just a new look. Oracle Guided Learning remains the key to maximizing Oracle Cloud investment, bridging the gap between interface and insight, and empowering users through every step of their business process interactions.
Oracle Guided Learning is not just compatible with the new home page, it is essential for making the most of it.
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