Myths about Oracle Guided Learning
Are you busy researching Digital Adoption Platforms and come across some statements regarding our product value, functionality and direction? Here’s a short ‘mythbusting article’ that hopes to add further clarity to the rumours and provides a short statement on selecting Oracle Guided Learning as your Digital Adoption Platform.
Myth 1: Oracle Guided Learning is only for Oracle Applications
Oracle Guided Learning is compatible across any web-application, website, intranet making it fantastic to deploy across the enterprise application stack. Contrary to popular belief, we like our competitors employ 3 connectors to allow this experience to be made available – embed first, custom javascript and a browser extension. Most Digital Adoption Platforms rely on the last two options which may put extensive resources into the development and integration of DAP capabilities into that application which potentially adds additional cost and time. Oracle Guided Learning strives for an embed first strategy – thereby working with the host application vendor to ensure that installing OGL is as easy as configuring a few settings in the application to turn it on, saving you time and re-directing effort to developing an experience in your application. Our Digital Adoption Team also has expertise in managing and working across several products and projects within the enterprise focussing on outcomes.
Below are a few example snippets of Oracle Guided Learning working on multiple enterprise applications.
Figure 1: Welcoming new users to Microsoft SharePoint Sites
Figure 2: Helping employees sign a non-disclosure agreement in DocuSign
Figure 3: Creating a Issue in JIRA Service Management
Figure 4: Field Validation in Salesforce.com Create a Lead
Myth 2: You should select another DAP above Oracle Guided Learning for Oracle applications
Let’s turn a myth into a competitive advantage – Because Oracle Guided Learning is tightly integrated for Oracle Applications, it becomes the DAP of choice for enabling DAP experiences for Oracle. Other benefits include:
- Embed first – don’t need to rely on heavy customization for integration saving you time
- The largest library of pre-built templates and content tailored for Oracle processes to get started with
- The ability to read Oracle Selectors and offer personalization efforts above other DAPs for better user experiences –
- The expertise of the Oracle staff and our partner network in servicing Oracle Guided Learning on Oracle instances based of thousands of implementations.
Myth 3: Oracle Guided Learning has limited product functionality
Many other DAP vendors will point to our limited product functionality as a reason to select their stack. Two points on this –
Firstly, more features doesn’t always equate to more value. As seen by our latest Net Promoter Score of 71, and healthy research done by IDC on customer outcomes (e.g. 78% faster adoption of a new application, 63% reduced service tickets) we work incredibly hard to deliver a successful experience for our more than 1500+ customer base.
Secondly, contrary to popular belief, we have an extensive product functionality stack that meets the needs of our customers. These include:
- Providing our OGL Developers with AI infused recommendations as they build guides, translate content in seconds and receive AI text suggestions
- Providing multiple in-app guide types (processes, messages, tooltips, surveys, element blockers) and auto-content format publishing options such as a Step Guide, Video, Simulation and In-App Guide.
- Providing cross-app, branching experiences for enhanced personalization
- Providing users without application access to access our in-app guides via Simulations for use in UAT and pre-training environments
- Providing validation conditions without custom class CSS to help users with minimizing form fields errors
- Providing enhanced privacy when sharing guides via Screenshot blurring, permalinks and exports
- Providing guide health and diagnostics to pick up guide breaks if they occur
- Providing analytics to measure application and page adoption and user content effectiveness
- Providing a no-code platform to modify guide content
These are all hosted, secured on Oracle Cloud Infrastructure across a variety of Data centers globally with the security certifications to back it.
Our product team are also heavily investing in the next generation of our Oracle Guided Learning platform bringing in more AI automation, agentic integration and analytics to add value in matching our customers needs.
Myth 4: Oracle Guided Learning has confused pricing.
Oracle Guided Learning provides simple pricing structures that are available for all customers without a reduction in the functionality produced. Unlike some competitors, who ask you to pay more for additional functionality, we provide our product innovations for all our subscribers – paying on a per user, per year, per application basis.
In conclusion, if you’ve read something or are in doubt – simply ask 😊 Connect with our Oracle Customer Success Services team today.