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Review EBS product's new releases & features, troubleshooting tips & tricks, best practices, upcoming webcasts

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Oracle Financials for India (India Localizations)

Just Released: EBS GST Period Close Analyzer

What We Are Announcing: EBS GST (Goods and Services Tax) Team is excited to announce the inital release of the GST Period Close Analyzer. The GST Period Close Analyzer is another example of a tool that EBS Support offers to assist with functionality across EBS Products.  Our goal in developing this analyzer is to provide a one-stop ship to help you will all GST Period Close issues in Order to Cash, Payables, Inventory, Purchasing and more. Get the analyzer from the following note in My Oracle Support (MOS): Doc ID 2611916.1 EBS GST Period CLose Analyzer Overview: Often times users are stuck with some unprocessed transactions (e.g. unaccounted tax liability or recovery entries etc...) which might affect the period closure process for any Business. In order to facilitate and help the users in a smooth period closure from EBS-GST standpoint, a new tool has been released by Oracle Support. Benefits: The tool can be used extensively by any EBS GST users to reconcile any stuck tax records or any potential data corruption cases which might impact any month/year end period close activities. This can be run on regular basis or can be scheduled periodically per business needs.     Sample Output:  

What We Are Announcing: EBS GST (Goods and Services Tax) Team is excited to announce the inital release of the GST Period Close Analyzer. The GST Period Close Analyzer is another example of a tool...

Inventory

Logistics Webcasts - Free Training from Oracle Support - for Real!

With Contributing Author : Vishnu Vemulapalli Are you taking advantage of free learning opportunities provided by Oracle support? The best things in life are free. Same way, we are delivering Oracle Advisor Webcasts with some of the best topics that help your day-to-day practical usage of Oracle E-business Suite. Oracle Support has a robust webcast program that delivers tens of webcasts every year for different products. In Logistics space, we carefully select the topics to address the most frequent critical issues faced by our customers and also focus on new features/functionalities. In March 2020, we are presenting below webcast on new features New Features in Inventory - 12.2.9 - Webcast on March 18th, 2020. In this webcast, we will cover new enhancements included in release 12.2.9 related to back-ordering material and moving back to source location automatically, canceling unshipped lines and cycle count approval using new AME integration. We will also show a quick demo covering the features, some troubleshooting tips, and references to help you familiarize yourself with these new features. See below community post for registration details https://community.oracle.com/thread/4316176 In February, we have presented Inventory/Receiving performance issues. In this webcast, we have covered common performance concerns, most common techniques to troubleshoot, and a demonstration. This demonstration focusses on creating a trace and reviewing results to diagnose the performance issue. We also reviewed known issues and suggestions for improving performance in your system. You can see the recording of this webcast in the below document ADVISOR WEBCAST RECORDING: Inventory/Receiving Performance Issues - Webcast Held On February 19th 2020 (Doc ID 2629104.1) We hope that you are interested in joining us for this free training. Please check the following document for all logistics webcasts schedule & past webcast recordings E-Business Suite Manufacturing Advisor Webcast Recordings and Archived Recordings (Doc ID 1455888.1) You can also see all E-Business Suite webcast related information here Advisor Webcasts: Current Schedule and Archived Recordings (Doc ID 740966.1)  

With Contributing Author : Vishnu Vemulapalli Are you taking advantage of free learning opportunities provided by Oracle support? The best things in life are free. Same way, we are delivering Oracle...

Oracle EBS News

Action Required: Upgrade Your Analyzers to the Latest Version

All EBS Analyzers have been upgraded to ensure that the latest enhancements and improvements have been incorporated.  The versions of Analyzers uploaded to the service request (SR) will be validated to ensure that you are using the minimum version essential to obtaining these improvements. If you upload a lower version for review, you will see a message in the service request asking you to provide a higher version than what was provided. The latest Analyzer version can be downloaded from the Doc ID mentioned in your service request, or in the Analyzer Report, by clicking on the 'Latest Version' flag. Review the documents listed below to see the current inventory of EBS Analyzers using the Analyzer Index and to learn how to install Analyzers via the Analyzer Bundle: Get Proactive with Oracle E-Business Suite - Product Support Analyzer Index (Doc ID 1545562.1) E-Business suite Support Analyzer Bundle Menu Tool (Doc ID 1939637.1) New for System Administrators: Schedule the Analyzer Bundle AutoUpdate Concurrent Program to automatically update the Bundle every month.  Set it and forget it.  Bulk load some or all the Bundle Families of Analyzers, automatically includes new and updated Analyzers each month.  Check out the details in E-Business Suite Support Analyzer Bundle AutoUpdate Concurrent Program (Doc ID 2377353.1). Community Information: Join the discussions with our Analyzer experts on our EBS Community: Analyzers - EBS (MOSC) Your feedback shapes the content of existing Analyzers and drives creation of new Analyzers. Use the feedback button on each Analyzer note to offer suggestions, improvements, or ideas oh how to make this proactive tool more useful.        

All EBS Analyzers have been upgraded to ensure that the latest enhancements and improvements have been incorporated.  The versions of Analyzers uploaded to the service request (SR) will be validated...

Inventory

New Analyzer Player - Logistics Pick Release Analyzer

What We Are Announcing EBS Manufacturing Team is excited to announce the initial release of the Logistics Pick Release Analyzer. The Logistics Pick Release Analyzer is another example of a tool that EBS Support offers to assist with functionality across EBS Products. Our goal in developing the analyzer is to provide a one-stop-shop to help with all Pick Release issues, regardless of which Product is having an issue. Get the analyzer from the following note in My Oracle Support (MOS): Doc ID 2349700.1 - EBS Logistics Pick Release Analyzer Highlights: The Logistics Pick Release Analyzer was designed to specifically give solutions and information on the Pick Release process across all Manufacturing Products involved in the process. The analyzer assists and resolves issues in EBS Products Inventory, Order Management, Shipping, Warehouse Management Systems, and Work in Process. The initial analyzer version 200.1 includes: Parameters for a specific shipping batch, or sales order, and/or sales order line, or discrete job. The goal is to provide Pick Release solutions for any sales order, from open to close. Specific tiles for each EBS Product area covered. The tiles include Error and Warning signature solutions, as well as all needed Informational signatures related to Pick Release. A ‘Common Data Validations’ tile that consolidates Error and Warning signatures for all Products. It’s the go to tile for quick solutions for Pick Release known issues on your system. A tile for Proactive Recommendations to make sure your systems are up-to-date on patching and key Pick Release file versions, and clear of Pick Release invalid objects. The ‘Diagnostics Apps Check’ contains the parameter "Include Diagnostic Apps Check" when setting to Yes, the Apps Check section appears in the output. If set to No, it doesn’t. The default being No. Diagnostics Apps Check section will show file versions for INV, OM, WSH, WMS, and WIP Products. Sample Output screenshot:   The Logistics Pick Release Analyzer is available now to run on SQL*Plus via Doc ID 2349700.1 and will be available in the March 2020 Analyzer Bundle Menu Tool (see Doc ID 1939637.1, for more details). We are also interested in your input. Let us know what you think and how we can enhance the analyzer for your needs. Give us Feedback in the Logistics Community at conversation Logistics Pick Release Analyzer.

What We Are Announcing EBS Manufacturing Team is excited to announce the initial release of the Logistics Pick Release Analyzer. The Logistics Pick Release Analyzer is another example of a tool that EBS...

Inventory

New Year!! Exciting New Features Added in Receiving Analyzer!!

With Contributing Author: Sunil Mididuddi What We Are Announcing To better assist our customers, and provide additional information and solutions, the Receiving Analyzer Maintenance Team has released version 200.16 of the Procurement Receiving Analyzer. New feature highlights: This version was created specifically for performance and new enhancements. Modified RCV_HEADERS_INTERFACE data signature to improve performance Limiting the display of ‘Diagnostics Apps Check’ by a new parameter "Include Diagnostic Apps Check". When set to Yes, the Apps Check section appears in the output file else it doesn't. Displaying Errors when Pay on Receipt program fails to create an ERS invoice for Purchase order and Blanket Release source document types. Added new section to display Personalizations enabled in receiving module. Added different sections to fetch RCV_HEADERS_INTERFACE data, one for R12 and the other one for R11.5.10. Added additional columns to display for 'Receipt Eligibility Data based on Invoice Status Code' for standard purchase order and blanket release source document types. Modified AP_INVOICES_ALL signature to stop displaying duplicate rows. Modified the INV period statuses signature to show the correct information. Marked the signatures of MTL_MATERIAL_TRANSACTIONS_TEMP as 'Warning' if there is a record stuck in it. Duplicate PO lines will no more appear. Added solution note for recommended patches list. Diagnostics Apps Check section will show file versions for PO, INV and WMS products only from hereon.     Analyzers are designed to proactively assist you to better diagnose and maintain your Oracle Application environments.  We welcome and encourage you to share your feedback via the EBS Receiving Analyzer feedback thread in the My Oracle Support logistics Community. Your feedback shapes the content of existing Analyzers and drives creation of new Analyzers.  Get the analyzer from the following note in My Oracle Support (MOS): Doc ID 2012304.1 - EBS Procurement Receiving Analyzer

With Contributing Author: Sunil Mididuddi What We Are Announcing To better assist our customers, and provide additional information and solutions, the Receiving Analyzer Maintenance Team has released...

Inventory

Can Cartonization Help Your Warehouse?

                                              With Contributing Author: Twila Chavez Cartonization - What is it and How Can It Help Your Warehouse? Have you and your colleagues been discussing if and how to implement Cartonization? Oracle EBS Warehouse Management can provide this functionality.Cartonization is the process that suggests a container to pack items based on constraints such as cubic volume of items and container volume.  Cartonization Uses: Oracle Warehouse Management uses cartonization in three places: Sales order and manufacturing picking Prepack for manufacturing completion Inventory bulk pack  Customer can have the ability to choose and create robust rules that automatically determine the best container during the pick release process. There are four types of Cartonization Single Item– An item is always matched to the same container based on the static relationship you setup in the item/container relationship window. Mixed Item– Uses the contained-container item capacity and dimension restrictions defined on the master item window and checks it against the category and category set setup as well. Pick Slip Grouping– Generate an LPN for all items that belong to the same pick slip. Customer Algorithm– Uses a stub API to interface with customer-defined cartonization rules. Process: The cartonization algorithm Oracle WMS uses, minimizes the number of containers used at each level in the packaging hierarchy, based on volume, weight and minimum percent fill settings of the containers. This algorithm also verifies the dimensions of the packed material can fit inside the dimensions of container.  This is just a sneak peak of the cartonization setup and functionality. For more details of the setup and a demo please review to notes: INV Webinar Series: WMS Cartonization [Video] (Doc ID 1375161.1) EBS WMS: Cartonization Setup and Diagnostics (Doc ID 1496099.1)  

                                              With Contributing Author: Twila Chavez Cartonization - What is it and How Can It Help Your Warehouse? Have you and your colleagues been discussing if and...

Receivables

Reconciliation Issues Are More Than Just Data Related....

Not all reconciliation issues are data related.  To rule out whether it is a report code issue, it is always important to keep your code versions up to date. REPORTS AR Reconciliation Report [ARXRECON, ARRECONB.pls] Aging – 7 Bucket By Account Report [ARXAGMW, ARAGBKTB.pls] AR to GL Reconciliation Report [ARGLRECB, arglrecb.pls] AR Journal Entries Report [ARRGTA, arjigl.lpc] GL Account Analysis Report – 132 Char [GLACTANL, glijeapb.pls] JOURNALS Sales Journal [ARSJGLARPT, ARXLARB.pls] Applied Receipts Journal [ARXAPPJR, ARGLRECB.pls] Unapplied Receipts Journal [ARUNAJR, ARGLRECB.pls] Adjustment Journal [ARXADJJR, ARRXOTHB.pls] REGISTERS Transaction Register [ARRXINVR, ARRXTXB.pls] Applied Receipts Register [ARRXARRG, ARRXRCB.pls] Unapplied and Unresolved Receipts Register  [RXARUNAR, ARRXUNAB.pls] Adjustment Register [ARRXARPB, ARRXADJB.pls] How to check file versions: a) Using UNIX command     strings -a |grep '$Header' b) Via Analyzers under Setup & Environment Information Window     File Version Information > AR Forms, Libraries and Report Versions     To access & install E-Business Suite (EBS) Analyzers, see     Get Proactive with Oracle EBS - Product Support Analyzer Index (Doc ID 1545562.1)     EBS Support Analyzer Bundle Menu Tool (Doc ID 1939637.1) - Install all, some, one Analyzer c) Using My Oracle Support To Find Latest Report Version Additional References for non-code issues: AR to GL Reconciliation Report Shows DIFFERENCE_DR = DIFFERENCE_CR for Upgraded Data (Doc ID 1616730.1) AR to GL Reconciliation Report Showing Wrong Headings Debit / Debit Should Be Debit / Credit (Doc ID 1551873.1)

Not all reconciliation issues are data related.  To rule out whether it is a report code issue, it is always important to keep your code versions up to date. REPORTSAR Reconciliation Report [ARXRECON,...

Fixed Assets

How to Improve Depreciation Performance – Tips & Tricks

In Oracle fixed assets, depreciation program is the one which touches each and every asset in an asset book and calculates depreciation for each of these assets. So with huge number of assets in a book, depreciation program completing with a reasonable time is a challenge for every organization. The following provides some tips and suggestions which might help to reduce the overall runtime of the Depreciation Request Set : 1. Debug Profiles - Check the following profile options making sure they are NOT checked or enabled, as these can all affect performance: FA: Deprn Single FA: Print Debug FA: Print Timing Diagnostics FND: Debug Log Enabled 2. Concurrent Program Tracing - Check that you do NOT have the 'Trace' option checked on any of the concurrent programs in the Depreciation Request Set (Generate Accounts, Calculate Gains & Losses, Depreciation, Journal Entry Reserve Ledger Report). You can check this in the Concurrent > Program > Define form, from the System Administrator responsibility. 3. Security Profile and Parallel Processing - Check the following profile options which can impact the performance:  FA: Security Profile If this profile is set, it means that security is enabled for the responsibility and this should be expected to slow down the processing slightly. FA: Number of Parallel Requests You may wish to consider setting this profile to improve the performance. Please see the 'Oracle Assets Profile Options' Chapter in the Oracle Assets User Guide, for more information about this profile option. 4. Latest Code Level - Consider applying more recent code for any of the programs which seem to be taking the most time in the Depreciation Request Set. In particular, it is recommended to be on the latest FA rollup patch for your patchset level. Refer to the following note for the Latest FA Rollup Patch numbers: Doc ID 466607.1 - R12 / 11i FA.M-P RECOMMENDED PATCH LIST 5. Data base Setup - Are all required init_SID.ora parameters set correctly according to the script in Note 174605.1? Refer to: Doc ID 174605.1 - bde_chk_cbo.sql - EBS initialization parameters - Healthcheck 6. Running Gather Schema Statistics Program - Ensure you run 'Gather Statistics' for the FA Schema on a regular basis; particularly important after any big data load. 7. Pr-Processing - Take advantage of the ability to do pre-processing before the period end time, by running 'Generate Accounts' and 'Calculate Gains and Losses' as standalone processes, as often as required during the month. This will ensure as much pre-processing as possible is done before the Depreciation Request Set is run, and will reduce the time of those elements of the request set. 8. Bulk Data Upload - Be aware, the runtime for the first depreciation run after a big data load should be expected to take considerably longer than for subsequent periods. The Depreciation Program (FADEPR) part of the request set has much greater processing than normal to achieve in such runs, as the addition rows for every new asset must be entered, as well as the depreciation rows.

In Oracle fixed assets, depreciation program is the one which touches each and every asset in an asset book and calculates depreciation for each of these assets. So with huge number of assets in a...

Property Manager

Property Manager & Equipment Lease – A New Cumulative Patch Released

As a part of new IFRS & ASC842 lease accounting requirement enhancement, we have released a new Cumulative patch.  Patch Details are 12.1.3 - 30133777:R12.PN.B 12.2.X - 30746709:R12.PN.C The above cumulative patch not only has few critical bug fixes, it also has few product enhancements being included in it. The major enhancements that are released as a part of this cumulative patch is Consideration of "Options End Date" into Amortization– Functionality has be provided for users for considering Option end date for Amortization. This flexibility is provided via a profile option and while performing Renewal and Termination Options users can choose  the amortization end date in a Lease to be that of Option end date or Lease End Date. Liability Flag Change - Discontinued to send the Liability Flag of  Yes/No on Invoice Line DFF flag which  was sent to AP in Invoice Line DFF number 2. We are now using Reference Key1 field is reserved for Property manager to store or derive PN Lease Liability Flag Decoupling feature - In the Link term feature the Amendment Commencement date  and Contraction Date are coupled, and they cannot be separated.  A new flag to be introduced and this will be called as ‘Expired Terms’ with values of ‘Y/N’. Users can decide to have Contraction adjustment to be spread until Lease End Date or Term End Date. Remeasurement value will be calculated only at the Lease level unlike linking of terms where it is captured at term level Add terms from past date -  Add term calculations are going to be as of ACD and hence no reserve gets created if start date for ROU/Liability. For more information all the above enhancements, please refer Doc Id 2611417.1

As a part of new IFRS & ASC842 lease accounting requirement enhancement, we have released a new Cumulative patch.  Patch Details are 12.1.3 - 30133777:R12.PN.B 12.2.X - 30746709:R12.PN.C The above...

Inventory

Know More about ‘Pay on Receipt Auto Invoice’

With Contributing Author : Kavita Yetakuri Do you want to create your receipt invoices automatically? Do you want to eliminate duplicate manual data entry steps? Do you know what is ‘Pay on Receipt Auto Invoice’ program and Evaluated Receipt Settlement (ERS) and Self Billing? “Payment on Receipt Auto Invoice” enables you to create standard, unapproved invoices for payment of goods based on receipt transactions. Invoices are created using a combination of receipt and purchase order information, eliminating duplicate manual data entry and ensuring accurate and timely data processing. Payment on Receipt Auto Invoice Program is also known as Evaluated Receipt Settlement (ERS) and Self Billing. It creates Invoices for three different types of business flows: Received POs Advanced Shipment and Billing Notice (ASBN) Consigned Inventory  Three options are available for this feature: Receipt: Receipt is used for material that is not consigned Use: For consigned POs, if the invoice needs to be created automatically, then either Use or Receipt and Use should be used. Receipt and Use: Receipt and Use is for material that can be either consigned or non-consigned material. Process Flow of Pay on Receipt Auto Invoice:     Whole process flow is available in below document id 2581713.1 For complete information on “Pay on Receipt Auto Invoice” Feature in Oracle eBusiness Suite, please refer below notes: Pay On Receipt AutoInvoice - ERS, ASBN, Consigned PO Step-by-Step Flow, Common Issues and Resolution Guide (Doc ID 2581713.1) FAQ : POXPOIV - Pay On Receipt AutoInvoice (Doc ID 210123.1)        

With Contributing Author : Kavita Yetakuri Do you want to create your receipt invoices automatically? Do you want to eliminate duplicate manual data entry steps? Do you know what is ‘Pay on Receipt...

Oracle Financials for India (India Localizations)

Advisory: New Goods and Services Tax(GST) Reporting Requirements and E-invoicing functionality under GST

A. New GST Reporting Requirements:   Purpose: The  GST Council in its 31st meeting decided that a new GST Return system  will be introduced to facilitate taxpayers. Under the New GST Return System, there will be one main return called the GST RET-1 and two  annexures i.e. FORM GST ANX-1 and FORM GST ANX-2. The returns will have to be filed on a monthly basis by all taxpayers. W.e.f.: 01st April, 2020. Overview: FORM  GST ANX-1 is an annexure to the main return GST RET-1 introduced under  the new filing system of simplified returns under GST. This annexure will contain details of all outward supplies, inward supplies liable to  reverse charge and import of goods and services. Details in this annexure will have to be reported invoice-wise (except for B2C supplies) based on continuous uploading facility to be made available on GST  portal. The reporting can be done on a real-time basis, and will be  available for the recipient of supplies to take necessary action in  their FORM GST ANX-2. For a detailed update and relevant communication please refer to the following MOS Note: E-Business Suite Release 12: Support on new GST Reporting Requirements (Doc ID 2623180.1)   B. E-Invoicing Functionality under GST: Purpose: The GST Council in its 37th meeting held on 20th Sept 2019 approved the standard of e-invoice for introduction of ‘E-invoicing’ or ‘electronic invoicing’ in a phased manner for reporting of business to business (B2B) invoices to GST System. Further, the Central Board of Indirect Taxes had issued Notifications listed below on 13-December 2019 modifying the existing CGST Rules for implementing e-invoicing procedures with effect from 1-April-2020. Overview: In an e-invoicing regime, tax payers are required to generate their invoices for supply of goods or services at taxable event for a given supply and with e-invoicing, they will be mandated to follow the prescribed data structure and content. Below are the important points with regard to the complete process: This is applicable for B2B and B2G supplies. Invoice generated from the supplier system must contain the mandatory data as per the prescribed schema. Tax payers will be required to register their invoices electronically on real time basis with Invoice Registry Portal (IRP) prior to supply. If the invoice information received is in order, IRP will acknowledge the receipt of the invoice which will be registered at GSTN portal and send back the unique Invoice Reference Number (IRN) which must be printed in the tax invoice generated by tax payers from their ERP/Accounting system. On successful registration of the invoice at GSTN portal, IRP will digitally sign the invoice and assign a unique QR code and the same will be communicated back to the supplier. This document issued by IRP will be the fiscal document for supply and must accompany the consignment along with eway bill and the tax invoice generated by the supplier. Invoice generated from system without electronic registration and without QR code will be considered as an INVALID document. For further details and relevant recommendations, please refer to the following MOS Note: E-Business Suite Release 12: Support on E-Invoicing Requirements under Goods and Service Tax (GST) (Doc ID 2623708.1)   Applicable to: Oracle E-Business Suite Release 12.1.X to 12.2.X

A. New GST Reporting Requirements:   Purpose: The  GST Council in its 31st meeting decided that a new GST Return system  will be introduced to facilitate taxpayers. Under the New GST Return System,...

Inventory

No More Pain of A Backordered Quantity Left in Your Staging Sub Inventory

With Contributing Author Anitha Gogineni. Are you concerned that when backordering a staged delivery line, that material is left in the staging sub-inventory? This would then require you to manually move quantity after each backorder.   This now can’t happen due to the new “Automated Backorder Move” functionality introduced in 12.2.9 that helps to carry out a well laid process for backorder material. You can leave it to the system to generate a Move Order while doing Backorder from Staging.   To set-up this feature, configure Shipping Parameter ‘Automate Backorder Move’ to ‘Auto Transact’ or ‘Auto Allocate’. Then when backordering staged quantity, concurrent request ‘Process Move Orders for Backordered Materials’ is triggered. It creates move order for material movement and triggers concurrent request ‘Move order pick slip’. The ‘Move order pick slip’ request allocates and transacts move order based on shipping parameter ‘Automate Backorder Move’.   A new Transaction type ‘Reverse Staging Transfer’ identifies the move orders and material transactions for the backordered delivery lines. To move the quantity to a location other than its originally picked location, a programmable custom hook is available.   For details on how to setup, process flow and other helpful information, please check out the below notes. Vision Demo -How To Move Backordered Material Automatically to Source Location (Doc ID 2580082.1)

With Contributing Author Anitha Gogineni. Are you concerned that when backordering a staged delivery line, that material is left in the staging sub-inventory? This would then require you to manually...

Inventory

Is It Possible to Verify Picked Material Before Shipping? Click Here to Find Out?

Did you anytime find discrepancies in loaded or the picked (Staged/loaded to dock) material (LPNs) for outbound customer orders prior to Shipping? You might have noticed these discrepancies and they might lead to incorrect shipments, in-accuracy in inventory quantities, increased Return Material (RMA) shipments and loose time and revenue. As of today, the warehouse users do not have a mechanism to verify the loaded or the picked (Staged/loaded to dock) material (LPNs) for outbound customer orders and move orders. Considering these business impacts, new ‘Verify Pick’ feature is introduced in Warehouse Management from Oracle EBS 12.2.9 latest version. There is option to make system to enforce inspection of picked material which contributes to efficient and timely tracking of picked contents (LPNs) and allows you to keep track of discrepancies and train your warehouse users to perform their job more effectively.   Here's an example from an Oracle Vision Demo instance The goal of Verify Pick is to provide ability for users (pickers & shippers) to confirm the material picked during Load operation is same as what was confirmed by the users during picking process. It enables Warehouse Managers to track picking exceptions and take corrective measures to ensure on-hand (LPN's) shipped to customers have no picking discrepancies.   In highly regulated industries like Pharma, system allows users to ensure proper lots and serials are shipped and conform to business process that requires another user to re-confirm the material loaded or picked in an LPN before it’s dropped to the staging area or is shipped out. Currently this feature 'Verify Pick' applicable for WMS enabled organizations only. For details on how to setup, process flow and other helpful information, please go through below notes. Vision Demo - 12.2.9 WMS Enhancement - Verify Pick Process (Doc ID 2582054.1)      

Did you anytime find discrepancies in loaded or the picked (Staged/loaded to dock) material (LPNs) for outbound customer orders prior to Shipping? You might have noticed these discrepancies and...

ATG Applications Technology

NEW EBS Report Manager Analyzer is now available!

We are happy to announce the release of new Report Manager Analyzer version 200.1 and available through Doc ID 2452639.1. The EBS Report Manager Analyzer is a self-service health-check script that reviews FSG and Report Manager data, analyzes current configurations and settings for the environment, gathers BNE log, FSG XML output, concurrent log files of FRM and RGRARG programs that are in Error/Warning status, and provides feedback and recommendations on best practices.  As you may all know, Analyzers may also be used as data collection tools by Support Engineers and application data is not altered in any way when you run this analyzer. Report Manager Analyzer (Java Program) Features: Ø  Log gathering (i.e. BNE log, FRM and RGRARG Concurrent Requests Logs, FSG XML output) is included in the Report Manager Analyzer. Ø  This analyzer is run as a java program from the command line by SYSADMINS or DBAs. (Requires APPS password) Ø  This Java program analyzer is not currently available as a concurrent program. Parameters : Ø  FSG Report ID: (Optional) Enter the Financial Statement Generator(FSG) Report_ID in question. FSG Report Setup Definition section is only visible in the analyzer output when the analyzer is run with this parameter. Ø  Responsibility_ID: (Optional) Enter the Responsibility_ID of the responsibility that was used to submit the Report Manager reports. FSG Drilldown Functions section is only visible in the analyzer output when the analyzer is run with this parameter. Ø  FSG Report Set ID: (Optional) Enter the Financial Statement Generator(FSG) Report_Set_ID in case your issue is related to Report Manager FSG Report Sets. FSG Report Set Definition section is only visible in the analyzer output when the analyzer is run with this parameter.                           NOTE: The highlighted sections only appear on the output if one of the parameters is entered.

We are happy to announce the release of new Report Manager Analyzer version 200.1 and available through Doc ID 2452639.1. The EBS Report Manager Analyzer is a self-service health-check script that...

Fixed Assets

New Fixed Assets Analyzer Version is Now Available

Fixed asset analyzer is a self-service health-check diagnostic that will help you to review Assets related data, analyzes current configurations and set up you have in your instance and provides feedback and recommendations on best practices.  In the new 200.39 version which can be downloaded from document  2061234.1, there are different sections like Proactive and Preventive recommendations, Setup related checks, Depreciation status, asset / tax work bench related issues, mass addition & sub ledger accounting related issues. In addition to that it also has list of recommendation for your period closure as well as depreciation calculator which will help you to understand how system has calculated the depreciation for a specific asset.  In the latest version, we have also included many data inconsistency check which can create issues during your period closure / depreciation run. Note that the analyzer just extracts the data from your instance and in any case your application data is not altered when you run this Analyzer. Benefits of the Fixed Assets Analyzer: Immediate analysis and output of Fixed Assets data from a particular environment Identifies: Recommended patches to apply to avoid application bug issues Oracle Assets system setup and configurations Depreciation status of the book Gaps/Overlaps in Asset Calendars and Prorate Convention Calendars Known issues related to Workbench, Mass Additions, Subledger Accounting Payables to Oracle Assets invoice transfers Period Close process recommendations Highlights transactions which has data inconsistency Analyzers are designed to proactively assist you to better diagnose and maintain your Oracle Application environments.  We welcome and encourage you to share your feedback via the Fixed Assets Analyzer feedback thread in the My Oracle Support Fixed Assets Community. Your feedback shapes the content of existing Analyzers and drives creation of new Analyzers.

Fixed asset analyzer is a self-service health-check diagnostic that will help you to review Assets related data, analyzes current configurations and set up you have in your instance and provides...

Property Manager

Understanding of Enhanced Amendment Functionality in Property Manager

As we have seen in the earlier posts, to meet the new compliance requirement of IFRS and US GAAP with respect to lease accounting, property manager has been enhanced. With this enhanced functionality, even the amendment transaction flow has been improvised to better user experience. Now when a user tries to amend an existing lease, they will be prompted with below options                 Depending on what changes user want to perform, they can select the corresponding amendment option and proceed further.  Amend Lease: - Should be used to make any lease level changes like lease extension, lease contraction, change the interest index etc. Amend Terms :- Should be used when there is requirement to amend the payment terms. This option needs to be used when user want to extend a payment term or contract a payment term or add a new payment term etc. Amend Lease Classification: - This option should be used, only when the lease classification needs to be changed from Operating lease to Finance lease or visa versa. Link Terms: - Currently in Property Manager or Equipment lease, we cannot update most of the attributes of a payment term once it is created. So currently whenever there is a change in any of the attributes of payment term like payment amount, frequency, schedule day etc, we need to contract the existing payment term and create a new one. To perform this kind of amendment, link term option needs to be selected. For more information on the enhanced functionality in Property manager, please refer Property manager Info center Document  2482062.2.

As we have seen in the earlier posts, to meet the new compliance requirement of IFRS and US GAAP with respect to lease accounting, property manager has been enhanced. With this enhanced functionality,...

ATG Applications Technology

Oracle E-Business Suite 12.2.9 Now Available

We are pleased to announce that Oracle E-Business Suite 12.2.9 is now available. Many new features and enhancements were requested and voted on by customers using the social media capabilities of the Oracle E-Business Suite Communities on My Oracle Support. Other new features and enhancements reflect continued development of themes introduced in earlier 12.2 releases, including support for modern business models, user interface modernization, and increased operational efficiency. For details regarding the EBS 2019 innovations, see: Announcing Oracle E-Business Suite 2019 Innovations (PDF) The EBS 12.2.9 release update pack (RUP) is delivered on My Oracle Support as Patch 28840850.  Instructions for downloading and applying this latest RUP on top of the EBS 12.2 codeline can be found here: Oracle E-Business Suite Release 12.2.9 Readme (MOS Note 2495027.1) What Does Release 12.2.9 Include? As a consolidated suite-wide patchset, this RUP includes new features, statutory and regulatory updates, and enhancements for stability, performance, and security. Release 12.2.9 is cumulative. That means that as well as providing new updates for this release, it also includes updates that were originally made available as one-off patches for earlier 12.2 releases. For a complete list of new features, refer to: Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Documents (MOS Note 1302189.1) Common Questions and Answers About Upgrading Q: Is there a direct upgrade path from EBS 12.2.x to 12.2.9? A: Yes. Release 12.2.x customers can apply 12.2.9 directly to their environments. EBS 12.2.9 is an online patch, so it can be applied while an existing Release 12.2.x system is running. Q: Is there a direct upgrade path from Release 12.1 to Release 12.2.9? A: No. Release 12.1 customers must first upgrade to Release 12.2 before applying 12.2.9. Q: Is there a direct upgrade path from Release 12.0 to Release 12.2.9? A: No. Release 12.0 customers must first upgrade to Release 12.2 before applying 12.2.9. Q: Is there a direct upgrade path from EBS 11i to 12.2.9? A: No. Release 11i customers must first upgrade to Release 12.2 before applying 12.2.9. Additional References Oracle E-Business Suite Release 12.2 Information Center (Doc ID 1581299.1) Oracle E-Business Suite Release 12.2 Documentation - Web Library (Oracle Technology Network) Related Articles Oracle E-Business Suite 12.2.8 Now Available Oracle E-Business Suite 12.2.7 Now Available Oracle E-Business Suite 12.2.6 Now Available Oracle E-Business Suite 12.2.5 Now Available Oracle E-Business Suite 12.2.4 Now Available Oracle E-Business Suite 12.2.3 Now Avaialble Oracle E-Business Suite 12.2 Now Available

We are pleased to announce that Oracle E-Business Suite 12.2.9 is now available. Many new features and enhancements were requested and voted on by customers using the social media capabilities of the...

Fixed Assets

Setting Up Depreciation Override in Oracle Assets

Depreciation Override allows you to optionally override the depreciation amounts calculated by Oracle Assets. Using this feature, you can manually override the calculated default depreciation amounts for standalone and group assets. Before running depreciation or performing adjustments, you must provide the necessary information in the Depreciation Override window or the FA_DEPRN_OVERRIDE table, and indicate whether the override data is for depreciation or adjustments. When running depreciation, the system will upload and use the depreciation amounts provided in the interface table. This  feature uploads and overrides the system calculated depreciation amounts with the amounts you provided in the override interface table. Prerequisite:- The only per-requisite for using this feature is to setup the profile FA: Enable Depreciation Override to Yes Note that for MRC-enabled books, you do not need to provide the override amounts for the reporting currency books. The system will derive the reporting currency values based on the ratio of asset cost in the reporting currency to asset cost in the ledger currency. There are two way in which we can input the override values in Oracle assets i.e 1. Using the Depreciation Override window:- Navigate to the Depreciation Override window i.e Depreciation > Override Query the assets records you wish to modify, enter the asset number, book, and period of the asset in the rows of Depreciation Override window. In the Depreciation field, you can enter the override depreciation amount. In the Bonus Depreciation field you can enter the override bonus depreciation amount. In the Use By field, you can select the adjustment type of Depreciation or Adjustment. The default value is Depreciation when creating a new record. The Status field displays the current status of the override record, which may be New, Post, or Posted. If the status is Post or Posted, you cannot update the record, you can only delete the record and reenter the updated record. Select Save from the menu to save your work. 2. Using the FA_DEPRN_OVERRIDE table:-  Define the override data in the FA_DEPRN_OVERRIDE table. In the FA_DEPRN_OVERRIDE table, enter all basic override depreciation information: BOOK_TYPE_CODE, ASSET_ID, PERIOD_NAME, DEPRN_AMOUNT, BONUS_DEPRN_AMOUNT and USED_BY. You can provide depreciation amounts for depreciation expense and bonus expense separately using the columns: DEPRN_AMOUNT and BONUS_DEPRN_AMOUNT. Define either DEPRECIATION or ADJUSTMENT in the USED_BY column depending on your requirement. Note that you can assign multiple override data for each asset as long as PERIOD_NAME and USED_BY do not overlap for records with a non-posted status. For more information on depreciation override functionality, please refer Oracle Asset User Guide

Depreciation Override allows you to optionally override the depreciation amounts calculated by Oracle Assets. Using this feature, you can manually override the calculated default depreciation amounts...

Property Manager

Foreign Currency Lease in Property Manager – An Overview

In today’s modern world with the globalization, it is quite common for any organization to have business spread across different countries. In this case, to run their business, organization will end up taking leases in the country in which they are operating and these lease payments need to be done in a foreign currency. To meet this growing requirement of organization, Oracle Property manager enhanced to handle the foreign currency leases.  In property manager a billing / payment term can be entered in any other currency than the functional currency of the ledger. When a payment term is created with foreign currency, billing / payment amounts are converted into functional currency based on Conversion rate type specified in the Currency Conversion Type system option. Conversion Type specified in Reporting Currencies window for the functional currency. This will be used only if the Conversion rate type is not specified in system option Entering the conversion rate manually in Payment terms window. This can be entered only if the Conversion rate type is set to ‘user’ in System Option. Currently in property manager, the exchange rate can be derived in two different ways User Defined Exchange Rate – In system options you need to select the currency conversion type as user and in this case system will allow user to enter the required exchange rate at lease level itself and all future transactions for the lease will be converted based on this user defined exchange rate. Automatic derivation of Exchange Rate from GL – In System options, if the currency conversion type is set to “Corporate” or any other conversion type, system will automatically derive the exchange rate based on the conversion type. For converting the foreign currency to functional currency, system uses the transaction and system date to determine the rate. If you are using the oracle property manager & Equipment lease solution to meet your IFRS & USGAAP reporting requirements for lease accounting, then the exchange rate for foreign currency leases will be derived based on below logic For more information on the foreign currency leases, please refer the Property Manager User Guide  

In today’s modern world with the globalization, it is quite common for any organization to have business spread across different countries. In this case, to run their business, organization will end...

Financials Products

FAH: 'OVERWRITE' Merge Option In Import AAD Is No Longer Available

FOR FINANCIAL ACCOUNTING HUB (FAH) APPLICATIONS ONLY, the "Overwrite" option has been removed from the Application Accounting Definition (AAD) Import application since RPC5.   The 'Overwrite' option has been replaced with 'Purge Application Accounting Definition Setup'. When 'Purge Application Accounting Definition Setup' parameter is set to "Yes" then: • The existing AAD is cleared. Before the clearing the existing AAD is exported to the directory specified by newly added parameter "Destination Directory Path", • The new AAD is imported. This functionality is equivalent to the "Overwrite" option. So, when using, you should be able to import older versions of AAD’s. Example: PARAMETERS   AMB Context Default Source File Path name <full path to your file being imported> Merge Analysis No Import Option Merge Validate No Purge Application Accounting Definition Setup Yes Destination Directory Path <full path to a directory where the old ADD to be saved> Purge Application Accounting Definition History No Note: These parameters are greyed out for seeded applications. There is no change in existing functionality for seeded applications.) For further information, please review How Can Financial Accounting Hub (FAH) Customers Overwrite the Existing Application Accounting Definition Version with a Lower Version? Doc ID 2032771.1  

FOR FINANCIAL ACCOUNTING HUB (FAH) APPLICATIONS ONLY, the "Overwrite" option has been removed from the Application Accounting Definition (AAD) Import application since RPC5.   The 'Overwrite' option...

Receivables

Introducing the new EBS Advanced Collections Analyzer

The Advanced Collections team is proud to announce the release of our first analyzer.  The EBS Advanced Collections Analyzer is available to download today DocID 2536952.1 This analyzer provides immediate analysis and output for Advanced Collections, Universal Work Queue, Dunning and Strategy data from a particular environment.  The analyzer displays factors that can adversely affect Advanced Collections run time data such as: Missing critical RPC patches and known fixes Missing required setups for Resources and Collectors Missing or incorrect data from the AR/IEX summary tables Scoring setup Dunning Plan seutp Strategy setup This analyzer also provides: Advanced Collection RPC levels Collections and related profile options settings AR and IEX summary table information and action plan to resolve Scoring definitions and scoring data Dunning definitions and customer specific dunning data Strategy related definitions, assignments, and data integrity checks Recommended actions and best practices The Advanced Collections and Receivables team is striving to enhance all analyzers to cover as many scenarios and provide as many solutions as possible.  Be sure to help us by sharing your comments, suggestions or questions on our analyzers by clicking on the Feedback button in the top right of the your analyzer output as shown below.

The Advanced Collections team is proud to announce the release of our first analyzer.  The EBS Advanced Collections Analyzer is available to download today DocID 2536952.1 This analyzer provides...

Fixed Assets

Rxi Reports in Fixed assets – An Overview

In today’s world, for any business organization which could be a small business organization or an MNC, generating reports for management reporting or for tax authority / compliance reporting is one of the major task. In Oracle application, we have many standard reports to extract the different set of data in each of the subledgers that you are using. However these standard reports will have fixed format / columns and they cannot be modified / changed to meet the reporting requirement of the organization. This restriction of standard report, can be over come by using Rxi reports. In Rxi reports all formatting and column information is defined and maintained in attribute sets. Each RXi report comes with one or more attribute sets / Predefined columns. You can use these attribute sets window to view columns available in the rxi report and you can also add and substract columns for each of these pre defined rxi reports  in the format and data that your company need. From fixed asset point of view, for most of the fixed format reports, we have parallel rxi reports which means you can view and manipulate the report data in the desktop application of your choice. For example, you can download the information into Microsoft Excel and sort, analyze, and manipulate the report data using familiar spreadsheet features. You can also format the report as an HTML file and place it on your Web server or directly into the database for general access. For more information on the list of Rxi reports available in fixed assets, how we can modify / change the attribute sets of these reports etc. refer document 2237957.1.

In today’s world, for any business organization which could be a small business organization or an MNC, generating reports for management reporting or for tax authority / compliance reporting is one...

Property Manager

New Enhancements Done for Property Manager IFRS and Equipment Lease Solution

Recently a new Cumulative patch is released for the Property Manager IFRS and Equipment leasing solution. The patch details are 12.1.3 - 29789413:R12.PN.B 12.2.X - 29789413:R12.PN.C In the above cumulative patch, in addition to few regular bug fixes, few major enhancements are also done to the product. Below is the a quick glimpse of those enhancements Linking of Payment Terms :- Currently in Property Manager or Equipment lease, we cannot update most of the attributes of a payment term once it is created. So currently when ever there is a change in any of the attributes of payment term like payment amount, frequency, schedule day etc, we need to contract the existing payment term and create a new one.   When a new payment term is added as a replacement of outgoing payment term(contracting), the applications treat them as different terms. As a result, the ROU balances are not carried forward +/- remeasurement value and instead, the ROU balance is recalculated. As a result of recalculation of Liability, the re-measurement amount is not captured but in its place Liability/ROU are calculated afresh from the new term. To over come this issue, we have released a new API to link an existing payment term to a new payment term that is being added. The API will end date the existing payment term and will create a new payment term with reference to the existing payment term that is being end dated. Cancellation of Options :- Currently once an option is created which is not yet exercised, we can only terminate the option to reverse the effect of it on ROU and Liability balances. Going forward we can cancel an option which is in future date and not yet exercised. Multiple Amendments api for Equipment Leases :- The amendment API for equipment lease has been enhanced to handle multiple amendments in the same period. Going forward, we can perform multiple amendments on a lease not only via application, the same can be done via API as well. In addition above major enhancements, we have also enhanced the lease expense calculation while performing an amendment. For more details on these enhancement, refer the Property Manager IFRS & Equipment lease Info center Document 2482062.2 .

Recently a new Cumulative patch is released for the Property Manager IFRS and Equipment leasing solution. The patch details are 12.1.3 - 29789413:R12.PN.B 12.2.X - 29789413:R12.PN.C In the above...

Localizations

Is Your AR Aging Report Not Matching With The India-Debtor Trial Balance Report

Is your Aging - 7 Bucket by Account Report not matching with your India-Debtor Trial Balance Report? Are you using any localizations, such as India Localization? These two reports are not designed to tally, AR Aging Report may not match with India-Debtor Trial Balance Report due to Localization issues.  India debtor Trail Balance will capture the transactions where they are having India Localization Taxes. Whereas Aging Report will capture all the AR Related transactions. Some information on the AR Aging Reports: Provides data on outstanding Receivables as of a specific date Reports customer information in Detail and Summary modes Shows current and past due transactions for invoices, debit memos and chargebacks Choose to age or summarize credits and payments See cash claims (if using Oracle Trade Management) Sort by Company, each item allocated to a company Excludes customers with zero balances So Reconciliation between this two reports is sometimes not possible due to localization issues not captured in the Aging. For further information, please refer to Doc ID 834176.1 AR Aging Report is not matching with India-Debtor Trial Balance Report

Is your Aging - 7 Bucket by Account Report not matching with your India-Debtor Trial Balance Report? Are you using any localizations, such as India Localization? These two reports are not designed to...

Order Management

EBS Order Management Credit Check Analyzer is now Live!!

The EBS Order Management Credit Check Analyzer is now Live! You can start using the Order Management Credit Check Analyzer today to help resolve your credit check issues.  The Credit Check Analyzer will assist you in determining if your setups are correct, along with determine if credit check should / should not have run and why. The analyzer is designed for an individual sales order and will obtain the credit check setups, credit check levels for the specified sales order.   It will show the sales order information along with its associated credit information.  The Credit Check Data Analyzer tile will verify credit check data analysis, showing the following: Credit Check Rules Credit Check Phases If credit check should have run If Pre-Calculation Exposure is being used, and if it has run recently If the order is on a manual release hold etc... Along with the above checks, there will be suggestions to follow to assist you in resolving your credit check issue. The Credit Check Analyzer will be added to the Analyzer Bundle.  You can download the Credit Check Analyzer from either of the following documents: EBS Order Management Credit Check Analyzer Doc ID 2493364.1 Get Proactive with Oracle E-Business Suite - Product Support Analyzer Index Doc ID 1545562.1

The EBS Order Management Credit Check Analyzer is now Live! You can start using the Order Management Credit Check Analyzer today to help resolve your credit check issues.  The Credit Check Analyzer...

Financials Products

New and Enhanced Oracle E-Business Suite Enterprise Command Centers are Available for You!

Check Out the New and Enhanced Oracle Enterprise Command Centers available in Oracle E-Business ERP and SCM Applications.  These 19 Oracle Enterprise command centers (ECC) and 62 role-based dashboards help Oracle E-Business Suite (EBS) users visualize, analyze, identify and act on transactions from interactive screen. They allow you to search, filter and drill down into priority transactions. Patch information: Patch 28779983: Oracle Enterprise Command Center Framework Release 12.2 V2 Quick Install for Linux x86-64.  Available only for  Release 12.2.4 and higher. Readme: Readme Instructions can be found in “Installing Oracle Enterprise Command Center Framework, Release 12.2 V2”, Doc ID 2495053.1. Available 19 Command Centers for EBS: Financials Oracle Receivables Command Center: minimize customer account delinquency, reduce Days Sales Outstanding (DSO), and tailor collection strategy per customer. Oracle iReceivables Command Center: optimize cash outflow for customer users and minimize revenue leakage for internal users. Oracle Channel Revenue Management Command Center: eliminate revenue leakage, improve collections, and increase profit margins. Oracle Payables Command Center: optimize Days Payable Outstanding (DPO) and cash outflow. Improve supplier relationships. Oracle Assets Command Center: speed up period close, forecast and manage capitalization events, and increase asset utilization. Oracle Incentive Compensation Command Center: drive desired selling behavior, minimize overpayment, and improve sales team morale. Oracle Lease and Finance Management Command Center: increase revenue from asset usage, improve billing accuracy, and improve dealer / partner cash flow. Order Management and Logistics Oracle Order Management Command Center: increase customer satisfaction and revenue by accelerating the order flow and quickly acting on order exceptions. Oracle Inventory Management Command Center: optimize order release, expedite high priority orders, and streamline transportation activities. Procurement and Projects Oracle iProcurement Consumer-like Shopping: enable efficient, consumer-like shopping while minimizing non-catalog spend. Deliver customer feedback to drive better contract utilization and renegotiation. Oracle Projects Command Center: efficiently manage and control budgets, costing, accounting, and capitalization processes. Oracle Contract Lifecycle Management for Public Sector Command Center: provide consistent information across teams, improve procurement cycle time, and maintain better contract compliance. Manufacturing Oracle Discrete Manufacturing Command Center: increase the efficiency of manufacturing operations while meeting customer commitments and reducing risk. Oracle Process Manufacturing Command Center: efficiently manage process manufacturing operations and enable preventive and corrective actions. Oracle Outsourced Manufacturing Command Center: gain visibility across manufacturing partners and better manage material replenishment to avoid delays. Oracle Cost Management Command Center: identify transaction costing bottlenecks, resolve costing and accounting errors, and mitigate period close risks. Asset Lifecycle and Service Oracle Enterprise Asset Management Command Center: maximize asset availability, prioritize work order exceptions, and react quickly to material shortages. Oracle Service Contracts Command Center: coordinate contract renewal cycle to increase on-time renewals and improve customer satisfaction. Oracle Service Command Center: mitigate service level agreement risks, identify and act on critical service requests, and provide quality service. Supporting Resources Announcing New and Enhanced Oracle Enterprise Command Centers (PDF) Oracle E-Business Suite Enterprise Command Centers (Video) Oracle Enterprise Command Centers (PDF) Oracle Enterprise Command Center Quick Start Guide (PDF)   For questions regarding the command center for a product area, please interact with others in the E-Business Suite My Oracle Support Community.  If you experience any issues with the patch application or functionality, log a Service request with the corresponding product on My Oracle Support

Check Out the New and Enhanced Oracle Enterprise Command Centers available in Oracle E-Business ERP and SCM Applications.  These 19 Oracle Enterprise command centers (ECC) and 62 role-based dashboards...

Manufacturing Products

Introducing Oracle Warehouse Management Cloud Service - Service Request (SR) Automation

  ~Starting Tuesday April 9, 2019~ When you log a new SR for:   Enterprise Edition   Workforce Management   Business Intelligence you will be introduced to 'guided resolution automation' What is 'guided resolution automation' ? > Guided resolutions are intelligent guides to help troubleshoot issues you may be experiencing. > You will be guided thru a series of simple questions that qualify the problem and identify if there is a known solution to that issue. > If a solution is found, it is presented right there. > If a solution is not found or you still wish to create the SR, the information you already provided is captured and entered into the created SR. How does this work? Answer the questions to the best of your knowledge. 1. Be as specific as you can in the free text boxes (names of instances, time of occurrence, URLs) 2. Avoid entering N/A or DK; please provide details 3. Use 'Just have a question' very judiciously If you need to make a change, click Edit: What benefits to guided resolutions offer? * an opportunity for customers to quickly locate (self-service) resolutions to known issues * improved quality of SR logged * provide value added information & data collection to analyst receiving the SR to improve time to resolution * automatically check your problem against a database of solutions, then provide you with a corresponding match * consistent data collection, no matter where the issue gets logged Help us make it better, please provide feedback For additional details on the SR Automation process, refer to Doc ID 1998077.1

  ~Starting Tuesday April 9, 2019~ When you log a new SR for:   Enterprise Edition   Workforce Management   Business Intelligence you will be introduced to 'guided resolution automation' What is 'guided...