The My Oracle Support – Portal Documentation article has a section that provides tips for finding relevant Knowledge, Documentation, Community Content and for locating specific Service Requests (SRs).
- From the home page search bar, enter in four or more keywords – include things such as exact error messages, product/service names, versions and clear symptoms
- Results will be shown in source categories: Knowledge, Documentation, Cloud Customer Connect Community and My Oracle Support Community
- In each category, the top 3 matches are shown, click “View more” to display up to 50 results
- Use filters to refine your results: Filter by product or service OR Change Search Language (to select your preferred language)
For more details about searching and for the portal in general, refer to My Oracle Support – Portal Documentation, article MC1: https://support.oracle.com/knowledgefs/?docId=MC1&source=:so:bl:or:awr:oeb:::&SC=:so:bl:or:awr:oeb:::&pcode=