CloudWorld 2023 Preview: Embrace the Future of Service with AI-Powered Automation

September 5, 2023 | 2 minute read
Rick Shimko
Product Marketing Director
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In the ever-evolving world of technology, one truth remains constant: it's always an exciting time to be in the industry. I've uttered this sentiment more than a few times during my two decades in tech, but I can assure you, this time around, it's different.

Why, you ask? Because the pace of innovation has been injected with rocket fuel in the form of artificial intelligence (AI). We're talking about AI that can mimic human behavior – from communication to empathy, reasoning, and even artistic abilities. And now, these capabilities are driving solutions that the world's largest enterprises rely on to engage and support their customers.

What's got me so excited is that at CloudWorld in Las Vegas, set for September 18-21, my colleagues and I will not just talk about it; we'll show attendees what's now possible.

Unveiling the Future of Service and the Impact of AI

At CloudWorld, we're going to show how Oracle Fusion Service is revolutionizing self-service, agent-assisted, and field service workflows through AI-powered automation. This isn't just about automation for the sake of it; it's about building customer confidence and trust by swiftly resolving issues and driving success.

But that's not all. We'll delve into how service organizations are stepping into the role of orchestrators for these automated service workflows, and how generative AI, seamlessly integrated into solutions like Oracle Fusion Service, is transforming service efficiency and efficacy.

Join Us at CloudWorld – Where the Oracle Community Comes Together

If you're among those attending CloudWorld this year, get ready for an unforgettable experience. With hundreds of sessions, awe-inspiring keynotes, amazing solution demonstrations, and a host of other activities, we understand that planning your schedule can be a daunting task. But don't worry; we've got your back.

We've curated specialized agendas to cater to professionals impacting the service lifecycle, making it as simple as a single click to add sessions that matter most to you:

Explore the Service Leaders’ CloudWorld agenda

Discover the Asset-based Service Leaders’ CloudWorld agenda

Thinking about attending but haven’t commited yet? Go here to learn more and to register.

Can't Make it to CloudWorld? Don't Fret – Go Digital for Free!

While we're saddened that we won't meet you in person, we've got a fantastic alternative – Oracle CloudWorld On Air. It's a digital version of CloudWorld, featuring a mix of interactive live streams and on-demand recordings. And the icing on the cake? It's absolutely free!

So, whether you're joining us in Las Vegas or virtually, CloudWorld 2023 promises to be an event that will redefine your perspective on the future of AI-powered automated workflows in service. Get ready to embrace the future with us – it's going to be epic!

Rick Shimko

Product Marketing Director

Rick Shimko is Product Marketing Director for Oracle Fusion Service and Oracle Field Service. He rejoined Oracle in November 2020 having previously worked for the company after the acquisition of TOA Technologies (now Oracle Field Service). Prior to the acquisition, he led the global marketing operations and demand generation team for TOA, building a strong knowledge and appreciation of the role service plays and the technology ecosystem that supports it. Rick resides in Cleveland, OH and has nearly two decades experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

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