The first blog Effortless scheduling of jobs in Oracle Service Cloud provided a glimpse of Job Scheduler and its capabilities. Over the past releases couple of enhancements were added to Job Scheduler. With the 25C release, Oracle B2C Service is further enhancing Job Scheduler with two powerful new features: User-Defined Job Scheduling and Integrated Email Notifications.

Managing and automating recurring tasks is essential for streamlined operations and timely service delivery. The new User-Defined Job Scheduling feature empowers admins to set up, customize, and manage scheduled jobs tailored to their unique business needs—all within an intuitive, user-friendly interface. Whether it’s nightly data syncs, weekly report generation, or monthly maintenance tasks, scheduling is now in your hands.

But automation is only half the story. To ensure stakeholders stay informed and proactive, we’ve added Email Notifications that work hand-in-hand with scheduled jobs. Whether a job completes successfully or encounters an error, designated admins or staff groups will automatically receive detailed notifications. This keeps everyone in the loop, enables faster response to issues, and strengthens accountability across teams.

Together, these enhancements offer a smarter, more responsive way to manage your workflows—reducing manual effort, improving transparency, and helping you stay ahead of operational demands.

User-Defined Job Scheduling in Oracle B2C

An enhanced feature for user-defined job schedules has been introduced into the Oracle B2C’s Job Scheduler. The goal is to enable admins to specify timestamps within the day for job execution, providing greater flexibility and control over routine automation. Admins can now configure jobs to run at custom timestamps, in 5-minute intervals, across a full 24-hour day. These schedules can be combined with existing frequency types to suit a wide range of operational needs:

  • Monthly
  • Yearly

BUI Enhancements

The Browser User Interface (BUI) has been updated to support this feature with intuitive controls:

  • A new User-defined option is available in the Frequency field
  • Visual dropdowns enable admins to select specific hours and minutes, supporting batch selections within a single hour. Time slots are available from 12:00 AM to 11:55 PM in 5-minute increments, offering precise control over job scheduling.

  • A clear summary view displays all selected schedule times for easy review.

 

With this update, we can now accommodate schedules in the formats listed below.

  • Run at 09:00 AM, 10:00 AM, 11:00 AM up to 6:00 PM every day.
  • Run at 10:30 AM, 11:20 AM every Monday and Friday.
  • Run at 12:00 AM, 12:05 AM, 12:10 AM up to 11:55 PM every first day of the month.
  • Run at 03:55 AM, 5:20 PM, 10:05 PM every day in January and July

Benefits

  • High Precision & Customization:
    Enables organizations to fine-tune and precisely control job execution times, meeting complex business requirements.
  • Operational Efficiency:
    Streamlines operations and improves overall workflow efficiency by aligning job schedules with business processes.
  • Business Flexibility:
    Offers the ability to address specialized scheduling needs that cannot be met with standard interval or calendar-based options.

Limitations

  • No Arbitrary Date/Time Lists:
    Does not support scheduling jobs based on arbitrary lists of dates or times.
  • No Complex Cron Patterns:
    Lacks support for advanced cron-like patterns (e.g., running every 2 and 5 minutes).

The User-Defined Job Scheduling feature brings a new level of precision and customization to Oracle B2C’s Job Scheduler. By enabling fine-tuned control over job execution times, it helps organizations streamline operations, meet complex business requirements, and improve overall workflow efficiency.

Introducing Email Notifications for Job Scheduler: Stay Informed, Stay Ahead

For many admins, monitoring the outcome of scheduled jobs has been a manual task—checking logs, statuses, and hoping to catch failures before they become critical. We’re excited to announce a significant enhancement to our Job Scheduler that changes this: Email Notifications for Job Scheduler.

With this new feature, you can receive automatic email notifications whenever a scheduled job completes—whether it’s a success or an error. These emails will include comprehensive details such as the job information, execution logs, and the run status. This proactive notification system empowers admins to quickly identify and fix any configuration or scripting issues, making job management more transparent and less error prone.

User Interface Enhancements

The Job Scheduler UI has been updated to include email notification fields:

Admins could activate email notifications for scheduled jobs. They can specify individual email addresses, choose staff members or groups to receive notifications, and configure conditions—for example, to send notifications only when a job encounters errors.

 

Sample Email Notifications

Each notification email follows a clear, consistent template that presents job details and execution logs in an easy-to-read format—making it simple to understand what happened at a glance.

 

Benefits

  • Immediate Notifications:

Notifies users or administrators as soon as a job completes, fails, or encounters issues, enabling prompt action.

  • Enhanced Monitoring:

Provides continuous visibility into scheduled tasks without the need for manual log inspection or application monitoring.

  • Improved Responsiveness:

Enables faster response to job failures or critical events, reducing downtime and potential business impact.

  • Accountability and Auditability:

Creates an audit trail of job executions and outcomes, useful for compliance and post-incident investigations.

  • Stakeholder Communication:

Automatically keeps stakeholders informed about business process automation, reducing the need for manual status updates.

 

Important Note: – Frequently scheduled jobs can lead to mailboxes being flooded with notifications.

Get Started Today!

No more manual checks or missed notifications.

With this new feature, staying on top of your scheduled jobs has never been easier. No more wondering whether a job ran successfully or encountered issues — your inbox will tell you as soon as something happens! This feature is all about making your job scheduling experience smarter, more responsive, and easier to manage.

For more details refer https://documentation.custhelp.com/euf/assets/devdocs/buiadmin/topicrefs/c_overview_of_job_scheduler.html

Stay tuned for the next episode of Job Scheduler, where we’ll introduce even more powerful features.