AI in Digital Adoption Platforms
AI (Artificial Intelligence) is starting to be embedded into many Digital Adoption Platforms (DAPs) to assist enterprise’s with ongoing change management and digital transformation initiatives.
Creating effective content can indeed be challenging for many users, especially when language proficiency, vocabulary, or organizational skills are limited. AI Assist can transform the content creation process, making it more accessible and efficient for users with varying levels of expertise. This will lead to higher-quality content and better overall satisfaction for both the content creators and their audiences.
OGL AI Assist
Content creators can choose to use the OGL AI Assistant to provide suggestions for content to apply in their message tooltips. This may help some developers bridge gaps in skills and knowledge, improves the overall quality and consistency of content produced and help boost productivity.
AI allows for greater personalization and customization of content recommendations. AI Assist allows you to ask for personalizations in tone and translation.
OGL AI Assist at its present stage can be used to supply suggestions for message announcements (such as onboarding welcome messages, business updates, policy announcements, maintenance downtime messages and newsletters).
An example use case for developing an outage message is documented below.
Use case: Content developer needs create an outage message that OGL will be offline on 23rd September 2024 for maintenance.
User flow:
- Login to OGL Console
- Click on Create button and select content type as Message.
- Enter query in the prompt textbox and press enter/submit.
- OGL AI Assistant process the query and it generated content based on the user’s input and preferences.
- Content developers able to copy the response from the Assistant and paste it into the guide editor manually.
- If the content developer is not satisfied with the response, they can click the ‘Regenerate’ button to get another response.
- Last response will be populated to the full editor by clicking on Create button
- Clicking on clear button, all previous interaction queries and responses are deleted. After it’s cleared, the user will only be able to see the query textbox & empty state gets restored and then begin new interactions.
Commentary on future direction
Currently, OGL AI Assist is integrated only in Message guide. In the future, we plan to implement this approach to process guides that will help content developers to create step-by-step process guides. We may also, we may extend the support to other guide types such as smart tip, beacon, surveys and use in our analytics platform.
For more information about AI Assist in Oracle Guided Learning – please visit our website, our Cloud Customer Connect forum and speak to an Oracle Customer Success Services representative.