Oracle Guided Learning is now able to be embedded into Siebel CRM to enable faster, higher user adoption and productivity.

Siebel CRM continues to be an excellent, highly flexible, mission-critical Enterprise CRM solution to manage key business operational data. Siebel CRM continues to innovate, bringing new updates and functionality for increased process efficiency and value. 
 
Ensuring end users are using the Siebel platform effectively is always an ongoing challenge. These come from new or infrequent users coming into the system and needing assistance, frequent users needing to adapt to changes made in business process and/or policy, and all users needing to embrace new features and functionalities introduced.  

This is where Oracle Guided Learning comes into the picture, providing in-application guidance for enabling end users to onboard, adopt new features, complete processes efficiently and always find help quickly in the flow of work. 

Embedded guidance paired with Validation rules from Oracle Guided Learning to help a Siebel administrator submit a service request

Oracle Guided Learning, is Oracle’s Digital Adoption Platform, enabling administrators and end users to save time, increase their adoption of applications, features and processes in a scalable manner.

Siebel customers who use Oracle Guided Learning will typically apply the product to help them in these areas:

  • Educating users in-application to support end user training and adoption activities
  • Communicating changes in process, procedures and policies
  • Personalizing guidance to ensure users learning preferences are met
  • Reinforce behaviors by applying content to force users to perform a certain behavior when following the business process
  • Operationalizing support by enabling a self-service first approach
  • Gathering feedback from users after completing processes allowing upgrades to be made
  • Measuring adoption of users application habits and consumption of guides deployed

The outcome of customers using Oracle Guided Learning for Siebel include:

For your end users:

  • Increased awareness and adoption of new applications, processes and features
  • Increase productivity and ability to complete a process successfully and efficiently

For your administrators:

  • Saving time manually training users and answering requests;
  • Saving time validating data from incorrect or incomplete field input
  • Measure uptake and adoption of their features with analytics

In early March 2026, Oracle Guided Learning was embedded into Siebel Applications, allowing administrators to inject Oracle Guided Learning’s functionality across their Siebel application seamlessly.

You can find out more about some use cases, our configuration steps and other resources on our Siebel/Oracle Guided Learning page.