Email Newsletters: The New Best Practices

May 31, 2023 | 4 minute read
Chad S. White
Head of Research, Oracle Digital Experience Agency
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Nothing in email marketing is static, because ESP technology, inbox providers, and—most importantly—consumers are constantly changing. That change extends to the email newsletter, a mainstay of B2B marketing and a growing player in B2C marketing, too.

To get a read on the latest newsletter trends, I spoke with our Creative Services and B2B teams here at Oracle Digital Experience Agency about what they were doing when they overhauled our clients’ newsletters. Consider this your guide to the new best practices for email newsletters. Here are their top 9 recommendations: 

1. Use Single-Column Layouts

While a two-column layout allows you to get more content on a page, they are hard to read, especially on mobile. Content in a single column is easier on the eyes, easier to scroll through, and easier to make mobile-friendly.

2. Adopt Modular Email Architecture

Using a flexible modular build system rather than having a rigid template for every kind of email you send, typically reduces email build times for our clients by 25% to 40%. But a modular system also makes A/B testing, template maintenance, and personalization easier.

Take a deep dive into modular email architecture with this on-demand webinar.

3. Personalize Content

Increasingly, B2B marketers are hopping on the personalization bandwagon. “Newsletter senders are either using what their subscribers click on to determine what content they serve in the next newsletter,” says Jessica Stamer, Consulting Technical Manager for Oracle Digital Experience Agency, “or they’re allowing recipients to subscribe to various topics in a preference center, giving them full control over what they see in each issue.”

Get our checklist of 170+ Segmentation & Personalization Ideas via free, no-form download.

4. Tease Content

In addition to forcing marketers to adopt alternatives to open-triggered journeys, Apple’s Mail Privacy Protection is putting a premium on driving clicks, since it has made opens an unreliable signal of engagement. This has strengthened the trend of teasing website content and hastened the end of including the full content of a piece in the newsletter itself. Test functional CTA text like “Read more” and “Read full article” against benefit-oriented CTAs like “Optimize your landing pages” and “Protect your company” to see what your audience prefers.

5. Create Scroll Magnets

Brands are determining what their most popular content is and then placing it near the bottom of their newsletters. By promoting that content in their subject line and perhaps also in a table of contents, it drives subscribers to scroll, which exposes them to all of the other content in your newsletter.

To get the latest digital marketing and communications advice from the trusted experts at Oracle Digital Experience Agency, subscribe to our award-winning twice-monthly newsletter.

6. Make Your Designs Inclusive and Accessible

Brands are making their messages more user-friendly for subscribers with a wider range of abilities, as well as subscribers in a wider range of circumstances and environments. “I’m seeing more emphasis on accessibility like ensuring all images have alt tags and doing things like bolding and underlining links,” says Deanna Ogle, Senior B2B Consultant at Oracle Digital Experience Agency. “As far as styling, a good line-height, larger font sizes, and clear call-to-action buttons also positively contribute.”

Understand email accessibility and the opportunity to be more inclusive.

7. Differentiate Your Sender Names

If you send different newsletters or different kinds of emails as part of your subscriptions, make those differences clear in the sender name by using a from name extension. MarketingProfs does a fantastic job of this. They use sender names like MarketingProfs Today, MarketingProfs Events, MarketingProfs Resources, and MarketingProfs Update, with that last one being for their sponsored messages.

Explore these 9 ways to extend your sender name.

8. Write Descriptive Subject Lines

Issue numbers and lists of topics are now common in newsletter subject lines. Straightforward subject lines like these are user-friendly, helping subscribers identify your newsletter and know what to expect when they open it.

Account for these 6 ways that subject line writing has changed.

9. Borrow from B2C Email Designs

Newsletters are shaking off their long tradition of text-heavy content blocks. “For newsletters, as well as other B2B emails, we’re seeing bolder uses of color, more Google and hosted fonts, streamlined copy that’s balanced with imagery and animation, and shapes that are more free flowing within the layout to create less boxy and more interesting designs,” says Nick Cantu, Associate Creative Director for Creative Services at Oracle Digital Experience Agency. “These are design elements that are well established among our B2C clients.”

All together, these new best practices have the effect of making newsletters cleaner, more interesting, more subscriber-friendly, and ultimately more effective. 


Need help redesigning or optimizing your email newsletters? Oracle Digital Experience Agency has hundreds of marketing and communication experts ready to help Oracle customers create stronger connections with their customers and employees, even if they’re not using an Oracle platform as the foundation of that experience. Our award-winning specialists can handle everything from creative and strategy to content planning and project management. For example, our full-service email marketing clients generate 24% higher open rates, 30% higher click rates, and 9% lower unsubscribe rates than Oracle Responsys customers who aren’t.

For help overcoming your challenges or seizing your opportunities, talk to your Oracle account manager, visit us online, or email us at

Want to better understand your email marketing risks and opportunities, take advantage of our free Email Marketing Assessment. Our experts will check your deliverability, review your email creative, audit your signup process, do a partial competitive analysis, and more. If interested in this free assessment, reach out to us at

Chad S. White

Head of Research, Oracle Digital Experience Agency

Chad S. White is the Head of Research at Oracle Digital Experience Agency and the author of four editions of Email Marketing Rules and nearly 4,000 posts about digital and email marketing. A former journalist, he’s been featured in more than 100 publications, including The New York Times, The Wall Street Journal, and Advertising Age. Chad was named the ANA's 2018 Email Marketer Thought Leader of the Year. Follow him on LinkedIn, Twitter, and Mastodon.

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