Wednesday Nov 27, 2013

CRM Product Family Latest Patch Information

See the table below for latest patching information for CRM family products. 

Product Details
Lease and Finance Management Patch 17624521:R12.OKL.B - OLFM : 1213 RUP3 DELTA 16 Doc ID 1597291.1
R12.1: Payments Recommended Patch Collection (IBY RPC), Sep 2013
Doc ID 1481221.1
Sales & Marketing, Channel Revenue Management,Quoting, Order Capture and iStore
Recommended and Latest Patch Listings for Sales & Marketing, Channel Revenue Management,Quoting, Order Capture and iStore
Doc ID 1596130.2

You'll notice that the link for the Sales and Marketing product family points at a new information center note where you can find listings of all the latest patches that are released for these products.  These are dynamic listings of the patches and are updated every night, so you can be sure you can see the latest available information.

Monday Nov 25, 2013

Mobile Field Service: Store and Forward Training

Back in July we told you about the new multi-platform functionality available for Mobile Field Service Store and Forward Multiple Platforms.  This solution allows field service technicians to remotely access customer, product, service request and task related information on mobile devices.  Technicians can continue to update their tasks, capture materials, time, expense details, access inventory levels, return, transfer and request parts, regardless of the internet connectivity and synchronize when they are online.

The details of implementing and using the MFS Multiple Platforms application are explained in Doc ID 1564644.1 but now there is also available a recorded presentation available : R12.1.3+ TOI: Implement and Use Mobile Field Service - Multi Platform Applications

The presentation covers:

  • General overview
  • Technology overview
  • Feature overview
  • Implementation tips
  • Troubleshooting tips
  • Upgrade path.

Tune in and hear the details of what's new and changed, direct from Development. 

Thursday Nov 21, 2013

Optimizing Calculation Performance in Oracle Incentive Compensation

If you use Oracle Incentive Compensation (OIC), then new Doc ID 1600221.1- Guidelines to Optimize Calculation Performance via Oracle Incentive Compensation Settings is recommended reading.

In an effort to parallelize calculation, a single calculation concurrent request can spawn thousands of calculation subprocesses. By understanding how OIC spawns calculation, implementers can better understand how to optimize the 3 core OIC settings that drive performance in the calculation process. There are non-OIC factors, like DB tuning that drive OIC Calculation performance, but these are not the focus of the document which is focused on an understanding of the 3 core OIC settings:
  • Transaction Batch Size
  • Salesrep Batch Size
  • Number of Concurrent Managers Workers
Read more in Doc ID 1600221.1 which contains explanations of these settings and guidelines on how to set them.

Monday Nov 18, 2013

Troubleshooting CRM Integration Points

A topic that consistently comes up in CRM product family Service Requests and in MOS Communities is that of integration points between products, either between products within the CRM product family or between a CRM and an ERP product.  Often there is confusion about how that integration point should work and what to do when it doesn't!

To try and address the types of problems and queries that arise, we have been producing Integration Troubleshooting articles which address a number of different integration hotspots:
  • Integration Troubleshooting: Install Base to Service Contracts (Doc ID 1451488.2)
  • Integration Troubleshooting: Order Management to Service Contracts (Doc ID 1455545.2).
  • Integration Troubleshooting : Charges (Core Service to Order Management) (Doc ID 1589712.2)
  • Integration Troubleshooting : Charges to Installed Base (Doc ID 1443462.2)
  • Integration Troubleshooting : Charges (Core Service) to Order Management (Doc ID 1446616.2)
  • Integration Troubleshooting : Territories to Core Service (Doc ID 1519495.2
  • Integration Troubleshooting : Email Center to Core Service (Automatic SR Creation) (Doc ID 1495860.2).

The notes present information on:

  • details of the integration point, with the applications navigation
  • setup considerations
  • integration flow explanation and troubleshooting.

Integration troubleshooting note example

Let us know if you like these notes and find them useful by rating the documents using the 'Rate this Document' link Rate this document iconon the top right of every KM document, or you can mail us directly on and let us know what you want to see.

Thursday Nov 14, 2013

CRM: Payments - ISO Direct Debit Consolidated Patch

The following patch has been released for customers using SEPA (Single European Payments Area) Direct Debit functionality within Oracle Payments: Patch 17016197:R12.IBY.B - ISO DIRECT DEBIT: CONSOLIDATED PATCH.

This patch provides several enhancements in the existing ISO Direct Debit feature in Oracle EBS release 12.1.3.  It also provides support for ISO Direct Debits as per Common Global Implementation (CGI) guidelines following the pain.008.001.002 messaging structure.

The new/enhanced features introduced as a part of this patch include:

  • Support for the multiple mandates for a payer bank account
  • Mandate association to payer bank account instead of assignment
  • Alternate customer name configurable on the mandate and mapped with debtor name in the file
  • New attributes on the mandate UI
  • Mandates prioritization, defaulting and overriding on the transactions similar to customer bank account
  • New ISO attributes at payer and FCPP setup
  • Two new XML publisher templates and formats for ISO CGI Direct Debits to support structured and unstructured remittances
  • New seeded validation sets for ISO CGI Direct Debits
  • Two new funds capture process profiles for ISO CGI Direct Debits
  • New payment system account settings for Global Payment System
  • Support processing of the acknowledgement message as per ISO 20022 PaymentStatusReportV03 (pain.002.001.03) standard.

To find out more about SEPA, why not visit the SEPA Information Center, Doc Id 1594441.2.

Monday Nov 11, 2013

CRM: How to Use iSurvey With iSupplier in R12

In Oracle Applications it is possible to configure iSupplier to link to an Oracle iSurvey, and for the Oracle iSurvey to be executed for a Supplier. This integration requires:
  • An Oracle Script
  • An Oracle iSurvey linked to the Oracle Script
  • iSupplier Configuration to reference the iSurvey.

Once set up, the iSurvey will be available from the supplier tab from the Purchasing Responsibilities and from the iSupplier Portal. 

Responses to the survey can be viewed from the Survey Administrator Responsibility.

Take a look at Doc ID 1589371.1 for step-by-step details of how to configure and use iSurvey with iSupplier.

Friday Nov 01, 2013

CRM: New Rollup Patches Released

See the table below for new rollup patches released for CRM family products.

Product  Patch Number
Service Patch 17467506:R12.CS.B12.1.3:BUG FIXES FOR CS: OCTOBER'13 RUP PATCH
iStore Patch 16509570:R12.IBE.B- ORACLE ISTORE 12.1.3+ ROLLUP 1
Doc ID 1560963.1
Lease and Finance Management
Patch 17485497:R12.OKL.B - OLFM : 1213 RUP3 DELTA 15 n/a

For Trade Management and Price Protection the following Information Centers list the latest recommended patches and recently released patches:

  • Critical, Recommended and Latest Patches for Oracle Trade Management (Doc ID 1599010.2)
  • Critical, Recommended and Latest Patches for Oracle Price Protection (Doc ID 1599010.2- go to Channel Revenue Management tab)


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