The hidden cost of training friction in JDE and PeopleSoft… and how to fix it.

Legacy complexity and modern expectations collide in JDE/PeopleSoft. The result: training friction, slow adoption, tickets, and turnover risk. In-app, just-in-time guidance from Oracle Guided Learning (OGL) closes the gap with measurable ROI.

For Finance and HCM teams on JD Edwards and PeopleSoft, everyday tasks—AP invoice entry, GL journals, onboarding, payroll—often span multiple screens and non-intuitive steps. These systems were designed in another era and assume “just-in-case” training models that rely on classes, manuals, and static e-learning. The modern workforce expects something different: short, visual, on-demand help right inside the application 

This mismatch isn’t just inconvenient—it’s costly. When training doesn’t reflect real workflows, users feel stress and lose confidence. Supervisors see mounting dissatisfaction. Support queues grow. Turnover risk rises as employees seek more intuitive environments 

Meanwhile, the business contends with inconsistent processes, preventable errors, and delays.

Digital Adoption Platforms (DAPs) have emerged as a proven solution. Gartner predicts 70% of large enterprises will deploy a DAP to realize the full value of their tech stacks—a reflection of the need to guide users in application, not just before they log in 

Oracle Guided Learning (OGL) is Oracle’s DAP—embedding process guides, smart tips, and targeted messages directly into JDE and PeopleSoft so users “learn by doing.” It’s microlearning in the flow of work: short, visual, and contextual. 

The impact is measurable. An IDC Business Value analysis found organizations using OGL achieved an average 486% three‑year ROI and a 6‑month average payback, delivering about $2.24M in annual benefits per organization. 

Under the hood, those gains come from:

  • 78% faster time to first use of new features (accelerated proficiency) 
  • 76% higher feature adoption (better realization of roadmap value) 
  • 33% help desk efficiency gains (ticket deflection through self-service) 

Improved compliance and data quality through standardized, guided workflows 

For Finance leaders, OGL reduces rework and errors in high-stakes tasks like AP, AR, GL, and asset management—improving data integrity and helping close faster. For HCM leaders, it shortens onboarding, raises payroll accuracy, and supports policy compliance with role- and region-specific guidance delivered at the moment of need. 

For product and support teams, OGL streamlines change management—broadcast updates in-app, update guides instantly, and target messages to specific audiences so the right users see the right change at the right time.

Customer experiences validate the model. Teams describe OGL as straightforward to implement and “super helpful” at turning complex steps into clear, repeatable actions. Large organizations have scaled to hundreds of guides used thousands of times—proof that in-app guidance works at enterprise breadth.

If your JDE/PeopleSoft users are still hunting through manuals or waiting on tickets for everyday tasks, it’s time to move guidance from the classroom into the application.

Contact Oracle Customer Success Services for more information.