When organizations implement new technology or update existing business processes, the assumption is often that a single push for user adoption, typically during rollout or training will suffice. But seasoned leaders know that adoption, just like training, is not a one-off activity. In fact, it’s a continuous journey that supports agility, productivity, and efficiency within the organization and it’s people (employees, customers and suppliers).
The ever-changing landscape of business
Change is a constant in every organization. Whether it’s updates to business policies, shifts in procedures, or the rollout of new functionality – especially common in SaaS environments with regular quarterly or even monthly releases – organizations need to support users beyond initial adoption. Expecting users to keep pace with every update independently is unrealistic, risks confusion, inefficiency, and costly errors.
New faces, new needs
Employee turnover and constant re-distribution of roles across teams mean that there are always new users entering the system at various times. These users often miss out on big-bang, initial training sessions and need help onboarding or navigating the system at points that don’t align with traditional training cycles.
Sustaining adoption with continuous support
Self-service digital adoption platforms (DAP), such as Oracle Guided Learning (OGL), address the evolving and perpetual needs of users. Their embedded guides provide real-time, on-demand assistance, bridging knowledge gaps precisely when and where users need it. Having just-in-time guidance helps business’s scale their enablement efforts by not having to reactively address every question or need that arises. This is especially beneficial for:
- New users: Onboarding becomes seamless, reducing dependency on colleagues or formal training.
- Infrequent users: Those accessing the system occasionally (perhaps only a few times a year) can complete their tasks confidently and independently, without raising additional support queries.
With OGL’s 24/7 embedded support, employees don’t have to wait for help – they can self-serve with context-sensitive guidance tailored to their tasks.
DAP’s go beyond onboarding
A robust DAP solution like Oracle Guided Learning does much more than facilitate onboarding. It becomes an integral driver of business value by:
- Reducing user errors: Real-time validations minimize field input mistakes.
- Data-driven design improvements: Hotspots and user journey analytics reveal navigation pain points, informing smarter application design decisions.
- Insightful feedback: Surveys and in-context feedback gathering provide leaders with actionable insights to refine user experiences, shape future training, and prioritize feature evolution.
The Strategic Choice
CIOs, HR, and business leaders recognize that sustained user adoption is crucial for digital transformation success. By relying on DAP tools continuously – not just during rollout phases – they ensure their teams remain informed, compliant, and productive, no matter how frequently change occurs.
In today’s dynamic environment, digital adoption must keep pace with innovation. For resilient organizations, a continuous adoption strategy backed by powerful solutions like Oracle Guided Learning isn’t just a best practice – it’s a competitive advantage.
More Resources
- Read our Blog detailing ongoing customer use cases
- See other use cases