Employee expectations have evolved as the workplace shifts to remote, hybrid, flexible, and dispersed teams. For some, their definition of success now focuses on better work-life balance, good mental health, and flexibility. It’s so important that nearly a third of employees would switch jobs if asked to return to the office full-time.

The opportunity is now for you to address your organization’s employee experience. Technology can help, whether it’s onboarding a remote team, helping your workers develop new skills, or providing ongoing feedback. Workers are on board, too, with 85% of respondents in our 2021 AI@Work study wanting technology to help define their future.

How to fill the employee experience gap

An employee experience survey from SHRM discovered that 57% of US employees said their managers could benefit from better training, and another 84% blame poorly trained managers for unnecessary work and stress. According to Meghan M. Biro, founder and CEO of TalentCulture, one way to close the gap between management and employees is by rethinking your leadership strategy. Learning and development opportunities can be offered to build new skills, develop empathy, and imbue a people-first mindset to create a more supportive workplace.

Communication is also vital and involves the participation of top leadership and middle managers. Your employees expect guidance on goals, communicate company updates, hold accountability for mistakes, and share in the glory of company wins. Regular one-on-one meetings, quarterly all-hands calls, or ongoing email communications are effective ways to stay in touch and build a positive employee experience.

Learn more

Where are you in your employee experience evaluation and improvement journey? Dive deeper into Biro’s 4 Tips to Elevate the Employee Experience ebook and the accompanying infographic to learn more actions you can take.

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