The telecommunications company optimizes its field operations with Oracle Field Service to further focus its efforts on business development.
The challenge
Entel is a telecommunications company that operates in Chile and Peru. It has more than four thousand employees who seek to provide customers with a distinctive and innovative service.
The company faces the constant challenges of innovating its product and service offerings to stay ahead of the curve, and of seeking to automate its operations in order to be more efficient.
In addition, the company needed to simplify its different processes and transactions for its users across all its platforms.
“Oracle’s cloud-based field services solution enables us to improve internal processes to identify potential field complications and resolve them quickly and effectively for the benefit of our users.”
Jesus Olguea, Head of Service Assurance Area
Why Entel chose Oracle
Entel and Oracle have had a professional relationship for several years. Thanks to the positive experience for both companies, Entel chose Oracle as a technological ally for the development of its digital transformation project.
Over time, their alliance has strengthened thanks to the attentive service provided by Oracle since the beginning of their employment relationship.
Results
With the deployment of Oracle’s cloud-based field service solution, Entel improved processes such as scheduling and tracking field activities to identify potential complications and resolve them quickly and effectively.
Now, the work team is closer to the business and can focus on developing different configurations to solve its problems.
Partners
The implementation process was carried out by Adventech and the Oracle team. It was a positive experience for the help, active listening, vision, and experience of both companies’ teams.
More about the customer
Entel is a telecommunications company that operates in Chile and Peru. It has more than four thousand employees who seek to provide customers with a distinctive and innovative service.