We’ve talked previously about how to optimize your investment of time and money as you plan for, procure, and prepare to implement a solution to modernize your permitting and licensing system.
Now, we fast-forward and your implementation is complete! What can you expect now that your Oracle Permitting and Licensing system is live? We’ve discussed the support you can expect from Oracle after you go live, as a partner committed to your ongoing success. Here, we’ll take a look at what customers can do to stay successful after going live, using a cloud solution.
What You Can Do To Be Successful
By investing in Oracle Permitting and Licensing, your organization recognizes the value of cloud applications. You’ve probably also learned through the implementation that Oracle’s cloud applications provide continuous enhancement and innovation through our quarterly release cycle. While the upgrade process is largely the responsibility of Oracle, it’s not without involvement from the customer. Let’s take a look at some recommendations for agencies to help them be successful.
Prepare for Quarterly Updates
Every quarter, your Oracle Permitting and Licensing environment will be upgraded to the latest release by Oracle. Accompanying each release will be documentation and other materials supporting that update, such as new feature summaries, highlight videos, and product documentation. Make sure the correct people in your organization are reviewing the documentation, have a process in place so that your business can adopt new functionality and realize value more quickly, and prepare your end users for change. The days of static software platforms are gone – your agency and public users should expect the system to evolve and adapt just like the software (apps) they use in their personal lives.
Empower Business Users
One of the great characteristics of Oracle Permitting and Licensing is the ease with which common business changes – such as updating forms, adjusting fees, and managing workflow – can be accomplished without the need for highly technical skills. Empowering business users in your organization to make these changes without requiring the involvement of IT or contracting with a vendor reduces the time and cost to deploy changes, and allows IT staff to focus on other responsibilities.
Submit Your Ideas
Got a great idea for Oracle Permitting and Licensing? Through the Cloud Customer Connect portal, customers can submit, vote, and comment on ideas in the Ideas Lab. These ideas are reviewed by our product development team and may be included in our development process and quarterly product updates.
Stuck? Just ask for help!
Working with the Oracle Consulting Services implementation team can be extended beyond your go-live on an as-needed basis. These services provide customers the flexibility and peace of mind to re-engage with our implementation professionals, and are often used for:
- Guidance and assistance with process and procedures related to upgrades, including testing;
- Demonstration and review of new product features and functions;
- Guidance with product direction and configuration changes and enhancements;
- Assistance with configuration issues and requests;
- Assistance with reports and dashboards; and
- Additional product training as requested
Here’s what I recommend…
Modern cloud applications should empower you – the user – to get maximum value from your investment. When considering a permitting and licensing product, make sure you understand the ease of using the product, including how it will adapt to your business in the future, as well as the resources your vendor partner provides to help you adapt to changes in the future.
Learn More
Modern cloud technology solutions can help public-sector organizations overcome many of the challenges they face. By migrating to the cloud with Oracle Permitting and Licensing, organizations can embrace innovation and push the limits of what their employees and constituents have come to expect from their government. Oracle is excited to be able to partner with government organizations on their journey to the cloud, and you can discover more Permitting and Licensing product here.