A significant part of my job focuses on talking with customers as they think about modernizing their permitting and licensing application. The conversation will often get to a point where the customer will say “I like everything we’ve talked about, but I’m having a difficult time justifying this investment within my organization”. That is a common dilemma and is one I understand quite well from working in government at the start of my career. To help customers overcome this, I provide them with two sets of considerations to think through as a first step towards building a business case for modernization.
- Quantitative Considerations
The following is a list of quantitative considerations to consider:
- Take inventory of the technologies you are using today, and determine which ones you will still need with a modern cloud application.
- Compare the costs of the technologies you use today with the cost of a modern cloud application, such as software licensing, support, and enhancements.
- Consider the shift of migrating to the cloud, which offers relatively lower IT infrastructure costs and reduces the risk of system outages.
- Assess how agency staff will support your new system. Cloud applications often place less demand on IT staff to administer and support them.
- Since permitting and licensing is a revenue-generator, seize the opportunity of modernizing to optimize fees to be more accurate and up-to-date.
- Qualitative Considerations
Although not as tangible as quantitative considerations, there are a number of qualitative considerations to consider when investing in a modern permitting and licensing application:
- Digital citizen experiences and a remote workforce are essential in today’s environment.
- Consider the impacts of technology being unable to meet the needs of your staff and your constituents.
- Enabling productivity in the field drives staff performance and meets customer expectations for modern government.
- With many government organizations facing an aging workforce, modern technologies can prevent the loss of institutional knowledge and reduce the time of making new staff fully productive.
Bringing it All Together…
We understand the challenges that the public sector is facing amidst tighter budgets and an increasing number of competing priorities for funding. In fact, many of the folks supporting our permitting and licensing business have experienced this first-hand, having previously worked in state and local government. We know that building a business case to demonstrate cost savings and qualitative improvements to service delivery and constituent satisfaction is a great way to make the case for prioritizing your permitting and licensing modernization. Our team loves to talk with customers and demonstrate Oracle’s technologies, and we are always ready to partner with customers to help them make the case for a modern effective government.
Learn More
Modern cloud technology solutions can help public sector organizations overcome many of the challenges they face. By migrating to the cloud with Oracle Permitting and Licensing, organizations can embrace innovation and push the limits of what their employees and constituents have come to expect from their government. Oracle is excited to be able to partner with government organizations on their journey to the cloud, and you can discover more about our Permitting and Licensing product here.