In the bustling financial landscape of Indonesia, PT. Pegadaian stands as a historic pillar in the pawnbroker industry. Founded in the 18th century, Pegadaian has evolved to become the largest pawnbroker in Indonesia, serving over 24 million customers across 4,086 outlets. The company offers a diverse range of products, including Pawn Loans, Gold Savings, Vehicle Pawn, and various Sharia-compliant financial services. In recent years, Pegadaian’s growth has taken a significant digital turn, and in 2025, it even achieved certification by the Indonesian Financial Services Authority (OJK) to operate a Bullion Bank.

As the digitalization of services accelerates, Pegadaian has recognized the importance of enhancing its IT infrastructure to maintain the high standards of service quality its customers expect. With a primary focus on leveraging technology to drive business, Pegadaian turned to MySQL Enterprise Edition to improve both its application quality and customer service.

Business Challenges:

Initially, Pegadaian ran its digital applications on MySQL Community Edition, with a straightforward architecture that sufficed for its earlier stages of development. However, as the largest pawnbroker in Indonesia, service availability and reliability became critical factors as more customers engaged with the platform.

Over time, as Pegadaian expanded its user base and enhanced its application features, it faced growing challenges. The sheer volume of users, along with an increasing demand for new functionalities, made the database architecture increasingly difficult to scale.

The main challenges included:

  • Service Availability: As Pegadaian’s digital platform grew in scale, ensuring that applications remained up and running at all times became more complex. Downtime or slow service would not only disrupt customer experience but also damage trust in the brand.
  • Database Scalability: With new features being added continuously, the database had to scale accordingly. The system had to be robust enough to handle massive user traffic, diverse transactions, and growing amounts of data without sacrificing performance.
  • Customer Satisfaction: Pegadaian’s customers demand seamless, efficient, and uninterrupted services. As competition in the fintech industry increases, customer experience is a key differentiator. The need for reliable, fast, and feature-rich applications has never been more crucial.

To ensure Pegadaian continued to meet these rising demands, the company recognized the need to upgrade their database management system to enhance performance, security, and scalability.

Why MySQL Enterprise Edition?

After evaluating various solutions, Pegadaian made the strategic decision to integrate MySQL Enterprise Edition. This choice was motivated by MySQL’s proven capabilities in handling large-scale, mission-critical applications while maintaining the highest standards of reliability and performance. Here’s why MySQL stood out:

  1. Advanced Functional Tools and Modules:
    MySQL Enterprise Edition offers powerful monitoring, backup, encryption, and auditing tools that safeguard critical data and optimize system performance. These features enabled Pegadaian to maintain an exceptional level of service while ensuring the security and integrity of customer data.
  2. Thread Pool Technology:
    One of the key advantages of MySQL Enterprise is its use of thread pool technology. This enhancement ensures that the database can handle high volumes of concurrent requests efficiently, maximizing system-wide data interaction. As Pegadaian’s user base expanded and demand surged, this technology played a crucial role in ensuring that their systems could scale without performance degradation.
  3. High Availability and Reliability:
    With a focus on minimizing system failures, MySQL Enterprise Edition is equipped with high-availability features that enable Pegadaian to maintain smooth operations even in the event of disruptions. These capabilities ensure that services remain uninterrupted, providing continuous access to critical data and supporting Pegadaian’s commitment to customer satisfaction.
  4. Scalability:
    As Pegadaian continues to grow and expand its service offerings, scalability is essential. MySQL Enterprise’s architecture supports large-scale operations, making it easier for Pegadaian to handle an increasing number of transactions, users, and application features with ease.

Transformative Results with MySQL Enterprise Edition

Since integrating MySQL Enterprise Edition, Pegadaian has experienced a profound transformation in the quality and performance of its applications. The scalability, reliability, and advanced features offered by MySQL have empowered the company to not only meet but exceed customer expectations.

As I Dewa Gede Adhyatma Yasa, Manager of Data Operations at PT. Pegadaian, notes:

“Since integrating MySQL Enterprise Edition, our company has experienced a remarkable transformation in application performance and service delivery. The scalability and reliability of MySQL Enterprise Edition have empowered us to handle growing demands with confidence, boosting both efficiency and customer satisfaction. It’s a game-changer for any business striving for excellence in application services!”

Pegadaian’s partnership with MySQL Enterprise has enabled the company to:

  • Boost Efficiency: Enhanced database performance means faster processing of transactions and data queries, resulting in a smoother user experience.
  • Ensure Continuous Service Availability: MySQL’s high availability features have been pivotal in maintaining service uptime, crucial for a business that operates across thousands of outlets and serves millions of customers.
  • Foster Customer Trust: By providing uninterrupted service and faster response times, Pegadaian has strengthened customer loyalty and trust—cornerstones of long-term business success.

Conclusion: A Stronger Future with MySQL Enterprise

In an era where customer expectations are higher than ever, and businesses must adapt to ever-changing technological landscapes, Pegadaian’s choice to implement MySQL Enterprise Edition has proven to be a strategic move. By upgrading their database infrastructure, the company has enhanced its application quality, ensured reliability, and most importantly, continued to deliver the high level of service that its customers expect.

As Pegadaian looks to the future, MySQL Enterprise will undoubtedly continue to play a central role in supporting the company’s ongoing growth, both digitally and in terms of customer satisfaction. With a robust and scalable database solution in place, Pegadaian is well-positioned to meet the challenges of tomorrow’s financial services market.

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