This Spring, the Oracle Permitting and Licensing team sponsored several industry conferences across the country.  Whether talking to building officials, permit technicians, inspectors, plan examiners, planners, code officers or other industry professionals, there were consistent themes we heard that summarize the state of the regulatory software market.

 

Growing Interest in AI

The era of Artificial Intelligence is here, and in many ways, it is already affecting our lives whether we know it or not.  Not surprisingly, AI is a hot topic in the software industry and regulatory software is no exception.  At every conference, there were at least a few start-up companies offering a niche product that leverages AI to solve a very specific challenge.  While it’s easy to get excited by this, there are broader considerations to think through: 

  • Will that product grow to solve other challenges, and if so, how long will it take?
  • Does the startup company own the technology they are selling?
  • What happens when that startup gets bought by another company (which all of them eventually want to happen)?
  • Will your IT team allow you to buy one-off products that require its own contract, integration with other systems, maintenance, etc.

Oracle is a regulatory software company that is delivering AI built into our solution.  We have released a handful of AI-enabled features with several more planned over the next 12 months.  Those features are developed using Oracle AI, are included in the cost of your software subscription, and do not require additional integrations or setups to start using them.

More information about how Oracle is delivering AI as part of OPAL can be viewed here.

 

Customer Experience is Key

We are spoiled by the fact that we can shop, book travel, and do so much more using digital services that are accessible whenever we want, and wherever we are.  Expectations for online government services are no different, and it is imperative that their technology provides an intuitive experience that makes the process of engaging with the government seamless.

Oracle Permitting and Licensing delivers that experience by equipping customers with the tools and information they need, wrapped in an intuitive user-experience that helps customers “get it right the first time”.  This of course benefits your customers, and in-turn benefits your staff by reallocating their focus to providing more valuable services.

For more information about OPAL’s Redwood Experience for public users, click here.

 

Ability to Continually Deliver

A theme we continually hear is how legacy software vendors lack the vision and follow-through on improving their software over time.  With the government having to “do more, do it better, and do it with less”, they need technology that will evolve and continually improve over time. 

With cloud technology, the runway for delivering improvements is greatly shortened.  For all of Oracle’s cloud applications, we deliver major product updates every three months.  For OPAL specifically, each product update contains 20-30 new features that deliver valuable capabilities to our customers.  Those updates are included in the cost of your software subscription, making sure customers are getting more value out of their partnership with Oracle in timelines that we want to measure not in years but in decades.

 

Learn More

Modern cloud technology solutions can help public-sector organizations overcome many of the challenges they face. By migrating to the cloud with Oracle Permitting and Licensing, organizations can embrace innovation and push the limits of what their employees and constituents have come to expect from their government.  Oracle is excited to be able to partner with government organizations on their journey to the cloud, and you can discover more about Oracle’s Permitting and Licensing solution here.