As you know it is important to be on the latest version of an Oracle Product to gain access to the latest features and patches available.
As of June 2023, the latest version available for SOA is 12.2.1.4; if you are not already on this version and need some extra help to get you there; Oracle Support Team is ready to help. There is a program called PUMA (Proactive Upgrade and Migration Assistance for Fusion Middleware), with no additional fee, that qualifying customers can use during the upgrade process.
As part of this program, a team of senior support engineers advises you on best practices, certifications, requirements and provide guidance during the upgrade. A coordinator ensures the right Oracle resources are available to help you.
Take advantage of this opportunity to learn about upgrade best practices and work with a team committed to your success. If you are interested in this program, please send an email to soa-upgrade-assistance_ww@oracle.com or create a SOA Service Request and request more information about PUMA.