Creating Service Contracts from Order Management

Consider the following tips for creation Service Contracts from OM:

Service agreements/extended warranties can be created as a result of
selling a Service item on a sales order.  The process for creating
the contract is different in 11i and R12.

In 11i the process uses the ASO queues as follows:

1. After the sales order is shipped, data is placed in ASO queues

2. Data is dequeued and OKS_REPROCESSING table is populated

3. The Service Contracts Order Capture Integration program must be
run


In R12 the ASO queues are no longer used and the Service Contracts
Order Capture Integration program is obsoleted.  The R12 process is:

1. after the sales order is shipped, data is placed directly in the
OKS_REPROCESSING table

2. the Service Contracts Order Processing Program must be run


Notes:

(a) in both 11i and R12 the Workflow Background Process concurrent
program must also be running, so that deferred workflows are
progressed.

(b) in both 11i and R12 the contract creation will fail if there is
an Install Base error and the referenced instance is not created. 


The following notes can help in the troubleshooting this process:

• 12 How to Process Order Lines from Order Management to Create
  Service Contracts (Doc ID 785760.1)   
• Flow for Troubleshooting Order Management/Service Contracts/Install
  Base Integration Issues (Doc ID 463912.1)  
• Completed OM Service Lines Not Flowing To Service Contracts (Doc ID
  375240.1)   
• How to Create a Service Agreement From a Sales Order That Has a
  Third Party Role in the Contract (Doc ID 459262.1) 
• How to create multiple extended warranty or service contracts from
  one sales order (Doc ID 406200.1)