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Our Customers Always Come First

What an exciting week in the Oracle Cloud world! We made several major announcements to support you, our customer! To support your enterprise cloud computing needs, your IT security and your continued success.

If you missed out on all the buzz, I will break it down for you in this week's recap:

1. Global Footprint

Driven by strong customer demand for Oracle's cloud services worldwide, we announced plans to significantly expand our modern cloud infrastructure footprint. This includes opening 12 new data center regions and to increase the breadth and depth of Oracle Cloud services available across Asia, Europe, and the Americas. Here is a breakdown of the proposed regions:

Asia: China, India, Japan, Singapore, South Korea, Saudi Arabia

Europe: Amsterdam, Switzerland

North America: Two locations in Canada and two new US locations to support U.S. Department of Defense workloads.

According to an article from Seeking Alpha on Oracle beefing IaaS, "nothing about Oracle suggests a slowdown, and I'm more confident in the fundamentals than ever. On the back of a hugely market-shaking product announcement in Oracle's Autonomous Database (which, in short, will automate many more functions of the database maintenance process than any of its competitors, and at a guaranteed cheaper cost than AWS), Oracle has made further developments in its cloud strategy by announcing its expansion with 12 new global data centers."

2. Industry's only Enterprise Service Level Agreement (SLA)

This week we also expanded the breadth and depth of our enterprise service level agreements (SLAs). With these comprehensive SLAs, Oracle is now the only cloud infrastructure provider offering guaranteed service levels across performance, manageability, and availability: the three key characteristics that define how enterprises measure the performance of their cloud infrastructure providers.

“No cloud provider in the world can match what Oracle guarantees,” said Thomas Kurian, President of Product Development, Oracle. “Our competitors offer narrow commitments and countless exclusions in fine print while Oracle’s SLAs deliver an industry first: guaranteed performance, manageability and availability in the cloud.”

The new Performance SLA guarantees that Oracle Cloud Infrastructure will deliver at least 90 percent of published performance. If it falls below that level for even as few as 44 minutes a month, customers may claim service credits according to Oracle’s terms of service.

"With prior cloud providers, we had limited leverage when it came to dedicated infrastructure. With Oracle Cloud Infrastructure, we not only have the ability to have dedicated bare metal infrastructure, but we also have an end-to-end cloud service level guarantee, ensuring that we have full access and control over our cloud infrastructure services as well as consistent performance," says customer Kiran Kodithala, chief executive officer, N2N Services. N2N Services is onboarding production customers of their API management platform and cloud integration gateway to Oracle Cloud Infrastructure.

3. Zenedge Acquisition

On Feb 15th, we signed an agreement to acquire Zenedge. Zenedge will become part of the overall Cloud Infrastructure product family, expanding our portfolio of services with leading enterprise-grade security capabilities to protect our customers from today’s ever expanding space of digital security threats.

“Customers demand enterprise-grade infrastructure to run their critical business systems in the cloud,” said Don Johnson, Senior Vice President of Product Development, Oracle. “Oracle Cloud Infrastructure as a Service delivers leading cloud services to address those needs. The combination with Zenedge equips Oracle Cloud Infrastructure with integrated, next-generation network and infrastructure security, to address modern security threats.”

What Does All of This Mean?

Oracle Cloud Infrastructure continues to accelerate and grow by making sound investments, mitigating your risks, and lowering IT costs to help you to compete and succeed. Because you, our customer, always have and always will come first!

Bhawna Sharma, Product Manager, Oracle Cloud Infrastructure

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