Oracle Platinum Services helps you maximize the availability and performance of Oracle Engineered Systems with 24/7 remote fault monitoring, industry-leading response times, and patch deployment services—at no additional cost.

Oracle understands that disruptions in IT systems’ availability can seriously impact your business. When you choose the extreme performance of an Oracle Engineered System you also gain access to Oracle Platinum Services—enhanced support for availability and performance.

Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations of Oracle Engineered Systems. Customers can access this enhanced support for eligible systems under their existing support agreement at no additional cost. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

  • 24/7 Oracle remote fault monitoring.
  • Accelerated response and restore targets
  • 5-minute fault notification
  • 15-minute restoration or escalation to development
  • 30-minute joint debugging with development
  • Remote patch deployment performed by Oracle up to four times per year.

This means that you can rely on Oracle Platinum Services, backed by Oracle Premier Support, to help you maintain mission critical performance and functional availability from your Oracle Engineered Systems

Check the list of certified configurations for Oracle Platinum Services—we continue to update the list regularly, adding new products and software versions. Catch up with the latest version.

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